CSULB faculty, staff, and students are eligible for Zoom accounts to host meetings up to 300 participants for an unlimited meeting duration.

Zoom AI Companion Pilot Important Information

The Zoom AI Companion features are currently in a pilot phase. While we strive for accuracy and quality, please be aware that support for these features may be limited during this testing period. Any content generated by the AI companion should be used with caution and independently verified. We encourage you to share any issues or feedback with the ATS team to help improve the product before its broader release. During the pilot, we encourage that you will use the AI companion features responsibly and in accordance with CSULB’s AI guidelines.

To enable Zoom AI, please fill out this Zoom AI Companion Pilot Request Form.

Access Your CSULB Account

Access your CSULB Zoom account in either of these ways:

Click the Zoom icon on your CSULB SSO (MyApps) dashboard.

zoom chiclet on SSO

First, be sure you SIGN OUT of any other accounts you may be using:

zoom sign out


sign in


sign in sso

Type CSULB as the company domain and then click CONTINUE

zoom csulb domain

This process will take you through the SSO authentication process and to the Zoom app launch window. Click the box for "Always allow csulb.zoom to open links of this type in the associated app" so you can skip this step in the future.


Training Resources

View these resources developed by Zoom: Tips and Tricks: Teachers Educating on Zoom [PDF]

Preparing for the Meeting:

  • Mac users should verify that power settings are set to at least 1 hour to avoid screens turning off during an active Zoom session.
  • Review this handout, Tips for Stopping Zoom Bombing [PDF]
  • Enable the Waiting Room feature and select the option, "Users Not in Your Account." This setting will only allow authenticated students who have logged in through the CSULB Zoom portal to be admitted directly to your class. The others will remain in the waiting room for you to admit them. In this case, you may want to customize your waiting room screen with a reminder to students to leave and re-enter through the CSULB portal so they can enter directly. To admit non-CSULB guests, follow these steps [PDF]
  • Set your Recording layout preferences. You have options to record the screen, but not the participants.  Or you can choose to display your screen and the presenter only.
  • Find a quiet meeting location without background distractions.
  • Use a headset or microphone for better-quality audio.
  • Get a web camera to use the camera setting for the meeting.
  • Test your audio and web camera.
  • Adjust lighting so that you are well-lit and not in shadows.
  • Test the Zoom controls (i.e. audio, video, chat, share screen, polling, break out rooms, etc.) .
  • Close unnecessary tabs in your browser and desktop.
  • Work with an interpreter from BMAC if any students are deaf or hard of hearing.
  • Provide your students with this handout developed by CSULB Student Affairs:  Zoom Etiquette Tips for Students

During the Meeting:

  • Review housekeeping details with attendees such as:
    • Mute microphones when not talking.
    • Raise hands and unmute to speak.
    • Chat window for questions and contributions.
    • Recording availability.
  • Record the session by pressing the “Start the Recording” button.
  • Look into your webcam, not at the screen.
  • Watch the chat window for questions (if you can have a second person manage this, it's much easier).
  • Narrate the material on the screen for low/no vision students.

After the Meeting:

  • Inform students about access to the recording.
  • Wait for all students to leave the meeting before you.

The following measures will help keep your Zoom meeting private and secure and thereby reduce the chance of unwanted attendees and disruptions.

  • Use the CSULB Single Sign-On Zoom chiclet to log in to your Zoom account.
  • Keep your Zoom meeting private and secure, rather than hosting the meeting as a public event on social media.  Read Tips for Stopping Zoom Bombing [PDF]
  • Avoid hosting large meetings or “public” meetings using your Personal Meeting ID (PMI).
  • Review your screen sharing settings.
  • Lock your Zoom meeting once it has started and all your expected participants have joined.
  • Select Require Meeting Password (under "Meeting Options") when scheduling a meeting
  • Enable the Waiting Room Feature which allows the host to control when each participant joins the meeting. To admit non-CSULB guests, follow these steps [PDF]
  • Remove disruptive participants in your meeting: click on "Participants" at the bottom of your Zoom window then select "More" and "Remove" for the participant that you want to eject from the meeting.
  • If you have a participant who starts their video and displays objectionable content, you can quickly stop the video or if necessary, remove them. Stopping the video will not remove the participant from the meeting, but it will restrict their ability to restart their video.

Zoom has also released guidance for users who want to protect themselves from Zoom-bombing - How to Keep the Party Crashers from Crashing Your Zoom Event.

Related Reading: Security tips every teacher and professor needs to know about Zoom, right now, from Ars Technica

Excerpted from the CSU Office of the Chancellor's CSU Virtual Learning Student Privacy Rights [PDF]

Are privacy rights different for in-person vs. virtual instruction?
Instructors must provide the same level of privacy for students during virtual instruction as provided in person.

Should students be informed of recorded courses?

  • Instructors must inform all participants in their class that it will be recorded.
  • Instructors& must offer appropriate accommodations to participants who choose not to be recorded.
  • Students who do not want their likeness or image included in the recording (that will be made and available for classmates to view) must let the instructor know and may elect not to participate via video recording.

How are students' comments protected?
Students have a right to NOT have their comments disclosed to others who are unconnected with the class, but instructors and classmates may listen to comments without violating FERPA.

What video conferencing settings are recommended?
To ensure FERPA compliance, here are some recommended Meeting Host settings/features commonly available across most video conferencing tools:

  • Send meeting invitations directly to participants; do not post on a website.
  • Approximately 5 minutes prior to the session start time, turn ON the “waiting room” feature where the FERPA disclaimer can be presented.
  • Turn OFF participants' ability to record sessions.
  • Turn ON and “set a password” for all sessions/classes/recordings.
  • Turn OFF “private chat.”
  • Turn ON the ability to “mute individual participants” and “mute all.”
  • Turn OFF the ability for participants to “save chat.”

Who should be able to access recordings?

Instructors and students enrolled in the class are the only persons who should have access to recorded class sessions. The recordings will be erased after the final exam.

How should faculty communicate student rights?

The following is a template for instructors to use (include this text in the “waiting room” of a virtual meeting):

Any time that a class session is recorded, students will be notified. If students do not want their likeness during class participation included in the recorded class session, they may elect to not participate via video recordings. Recordings will be made available subject to the following conditions:

  • Only students enrolled in the class may view the recording.
  • Students may not post or use the recordings in any other setting (e.g., social media) for any purpose. Students who violate this will be subject to student discipline, up to and including expulsion.
  • Federal and California laws as well as University policies protecting intellectual property rights and use of instructional materials (including any recordings of class sessions) remain in effect.
  • If faculty have any plans to use the recording for a different class in the future, the faculty member will need written FERPA consent from those students in the current class who are identifiable in any of the recordings. A FERPA consent form signed by all students in the course will also be needed if the recordings are made available to others beyond the classroom on a non-secure digital platform.

  • Learn about all the Zoom Accessibility features.
  • Use the Zoom captioning feature
  • Enable the new, Live Transcription feature!  Get auto-generated speech-to-text transcription in Zoom Meetings and Webinars. Once enabled by the host, live transcripts will appear at the bottom of your screen. 

Please be aware that Zoom Live Transcription should NOT be used in place of an accommodation for someone with a disability because it does not meet legal disability criteria. In courses or events with disability-related accommodation needs, contact RequestBMACaccess@csulb.edu for assistance.

To enable live transcription, go to the "In Meeting" settings of your Zoom account (web portal) and click the checkbox under "Closed Captionning:"

settings screenshot

Then, in your Zoom meeting control panel, click the Closed Caption CC icon to open the menu; make sure "Enable Auto-Transcription" appears in the box:

enable live transcription

A selection of background images are available for use by all members of the Beach family, including faculty and staff.


Get Help with Zoom

  • Contact your division, department, or college technologist for assistance with your campus-owned computer.
  • Email Academic Technology Services at zoom@csulb.edu 
  • Visit the ATS Virtual Support drop in hours, 8am-5pm, M-F to speak to an ATS team member.

CSULB Zoom Cloud Retention Policy

Effective Sept. 12, 2022
Due to storage limitations on the CSULB Zoom license agreement, all recordings saved to the Zoom cloud are now automatically copied to MediaSpace where they can be accessed for use in Canvas.

Any recordings that have been in the Zoom cloud for 180 days or more will be queued for deletion and put into the "Trash" of your Zoom web account where you can retrieve them for up to 30 days.

As a best practice moving forward, save all Zoom recordings to one of the following options for long-term retention purposes: 

  • Save as a local file on your personal computer or other storage devices 
  • Save to OneDrive/SharePoint 
  • Upload to a YouTube account 

Visit the CSULB ZOOM FAQs page for more information about this policy.