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Zoom

Update Now to Zoom 5.0

April 29, 2020.  Zoom 5.0 has been released and includes enhanced security features.  It is recommended that all CSULB users update to Zoom 5.0 as soon as possible for their Windows or Mac operating system.

Zoom is a video conferencing tool for remote meetings, online courses, and webinars. Zoom can be used on desktop computers, mobile devices, and multimedia room systems.  Sign In with SSO; click the Zoom chiclet  to access your account. 

Faculty and Staff Pro Accounts

Faculty and staff are eligible for Zoom Pro accounts which allow users to host group meetings for larger audiences and record for future playback. 

  • Cloud Video Conferencing
  • Unlimited Meeting Duration
  • Record Meetings and Save in Cloud
  • Telephone Dial-in
  • Mobile Collaboration
  • Large meetings for up to 300 participants 
  • Webinars for up to 500 attendees, 50 of which can be participants (by request)

Student Basic Accounts

Students are eligible for the Zoom Basic account which allows users to host meetings up to 40 minutes. To host longer meetings, students must purchase the Pro account directly from the Zoom website or choose other options.  We recommend no cost alternatives such as Google Hangouts or Facebook Group Chat.  A Zoom Pro account is not required to attend and participate in a Zoom meeting.

Training Resources

Video Tutorials

Get Started with Zoom in BeachBoard

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Streamline Your Zoom Experience

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Join a Meeting

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Scheduling a Meeting with Zoom Website

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Meeting Controls

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Scheduling a Zoom Webinar

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Breakout Rooms

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Closed Captioning

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Instructions for Using Zoom 

Best Practices for Zoom Meetings

View these resources developed by Zoom:

Preparing for the meeting:  

  • Find a quiet meeting location without background distractions. 
  • Use a headset or microphone for better quality audio. 
  • Get a web camera to use the camera setting for the meeting.
  • Test your audio and web camera.
  • Adjust lighting so that you are well lit and not in shadows.    
  • Test the Zoom controls (i.e. audio, video, chat, share screen, polling, break out rooms, etc.) .
  • Close unnecessary tabs in your browser and desktop.
  • Work with an interpreter from BMAC if any students are deaf or hard of hearing.

During the meeting 

  • Go over housekeeping details with attendees such as: 
    • Mute microphones when not talking. 
    • Raise hands and unmute to speak. 
    • Chat window for questions and contributions. 
    • Recording availability. 
  • Record the session by pressing the “Start the Recording” button. 
  • Look into your webcam, not at the screen.  
  • Don't forget to check the chat for questions (if you can have a second person manage this, it's much easier). 
  • Narrate the material on the screen for low/no vision students. 

After the meeting 

  • Inform students about access to the recording.  
  • Wait for all students to leave the meeting before you.  

Security Considerations

The following measures will help keep your Zoom meeting private and secure and thereby reduce the chance of unwanted attendees and disruptions.

  • Use the CSULB [sso.csulb.edu] Single Sign-On Zoom chiclet to log in to your Zoom account. 
  • Keep your Zoom meeting private and secure, rather than hosting the meeting as a public event on social media. 
  • Avoid hosting large meetings or “public” meetings using your Personal Meeting ID (PMI).
  • Review your screen sharing settings.
  • Lock your Zoom meeting once it has started and all your expected participants have joined.
  • When scheduling a meeting, under Meeting Options, select Require Meeting Password.
  • Enable the Waiting Room Feature which allows the host to control when each participant joins the meeting.
  • If you find yourself with a disruptive participant in your meeting, you can remove them. Click on Participants at the bottom of your Zoom window then select More and Remove for the participant that you want to eject from the meeting.
  • If you have a participant who starts their video and displays objectionable content, you can quickly stop the video or if necessary, remove them.  Stopping the video will not remove the participant from the meeting, but it will restrict their ability to restart their video.

Zoom has also released guidance for users who want to protect themselves from Zoom-bombing - How to Keep the Party Crashers from Crashing Your Zoom Event.

Related Reading: Security tips every teacher and professor needs to know about Zoom, right now, from Ars Technica

Student Privacy Rights Considerations 

Are privacy rights different for in-person vs. virtual instruction?

Instructors must provide the same level of privacy for students during virtual instruction as provided in person.

Should students be informed of recorded courses?

  • Instructors must inform all participants in their class that it will be recorded.
  • Instructors must offer appropriate accommodations to participants who choose not to be recorded.
  • Students who do not want their likeness or image included in the recording (that will be made and available for classmates to view) they must let the instructor know and may elect not to participate via video recording.

How are students' comments protected?

Students have a right to NOT have their comments disclosed to others who are unconnected with the class, but instructors and classmates may listen to comments without violating FERPA.

What video conferencing settings are recommended?

To ensure FERPA compliance, here are some recommended Meeting Host settings/features commonly available across most video conferencing tools:

  • Send meeting invitations directly to participants; do not post on a website. 
  • Approximately 5 minutes prior to the session start time, turn ON the “waiting room” feature where the FERPA disclaimer can be presented.
  • Turn OFF participants' ability to record sessions.
  • Turn ON and “set a password” for all sessions/classes/recordings.
  • Turn OFF “private chat.”
  • Turn ON ability to “mute individual participants” and “mute all.”
  • Turn OFF ability for participants to “save chat.”

Who should be able to access recordings?

Instructors and students enrolled in the class are the only persons who should have access to recorded class sessions. The recordings will be erased after the final exam.

How should faculty communicate student rights?

The following is a template for instructors to use (include this text in the “waiting room” of a virtual meeting):

Any time that a class session is recorded, students will be notified. If students do not want their likeness during class participation included in the recorded class session, they may elect to not participate via video recordings. Recordings will be made available subject to the following conditions:

  • Only students enrolled in the class may view the recording.
  • Students may not post or use the recordings in any other setting (e.g., social media) for any purpose. Students who violate this will be subject to student discipline, up to and including expulsion.
  • Federal and California law as well as University policies protecting intellectual property rights and use of instructional materials (including any recordings of class sessions) remain in effect.
  • If faculty have any plan to use the recording for a different class in the future, the faculty member will need written FERPA consent from those students in the current class who are identifiable in any of the recordings. A FERPA consent form signed by all students in the course will also be needed if the recordings are made available to others beyond the classroom on a nonsecure digital platform.

Accessibilty in Zoom

CSULB Campus Background Images

A selection of background images are available on the Alumni Engagement website for use by all members of the Beach family, including faculty and staff.  Simply download the background to upload to Zoom, Microsoft Teams, or your virtual conferencing app of choice.

Get Help with Zoom

CSULB Support

  • Contact your division, department, or college technologist for assistance with your campus-owned computer.
  • Email Academic Technology Services at zoom@csulb.edu 
  • Visit the ATS Virtual Support drop in hours, 10am-3pm, M-F for a live Zoom meeting with an ATS team member.

Zoom Technical Support

Zoom FAQs

Use the chatbot on the right side of this page to type in your questions or check out our FAQs page