Contact
Academic Technology Services is located in the AS Building, Room 120 [map] and open for walk-ins from 8am-6pm, Monday through Friday.
The ATS BeachBoard Support desk provides technical solutions for CSULB faculty, students and staff using BeachBoard.
Open Hours:
- Monday-Thursday: 8am-6pm
- Friday: 8am-5pm
- After Hours: Call the THD Help Desk at 562-985-4959 and ask to be transferred to the BeachBoard after-hours support. Your call will be directed to the 24/7 technical support line at D2L (parent company of BeachBoard).
- Holidays: see schedule at right
Contact Options:
- Virtual: ATS Zoom Room
- Phone: 669-900-6833 (dial-in to ATS Zoom Room)
- Email: beachboard@csulb.edu
- Web: A-Z Beachboard Help
The same team that supports our BeachBoard help desk is also well-versed in Canvas! Use the contact channels below for specific questions related to Canvas.
Open Hours:
- Monday-Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Virtual: ATS Zoom Room
- Phone: 669-900-6833 (dial-in to ATS Zoom Room)
- Email: canvas@csulb.edu
- Web: Canvas @theBeach
Classroom Support Services (CSS) maintains university-supported classrooms, learning spaces, and the Innovation Space labs.
CSS also checks out classroom equipment and Mobile Teaching Kits. Ask about easy equipment pick-up and return using our on-campus locker locations.
Open Hours:
- Monday-Thursday: 7:30am-10pm
- Friday: 7:30am-6:30pm
- Holidays: see schedule at right
Contact Options:
- Phone: 562-985-4962
- Email: ats-css@csulb.edu
- Web: Classroom Support Services
ATS Instructional Designers support faculty in the use of technology to deliver dynamic and engaging learning experiences for students.
Open Hours:
- Monday-Thursday: 8am-6pm
- Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Virtual: ATS Zoom Room
- Phone: 669-900-6833 (dial into ATS Zoom Room)
- Email: ats-instructionaldesign@csulb.edu
- Web: Instructional Design Services
Our Multimedia Team provides services and consultation to CSULB faculty and staff such as video and audio production, lecture capture and recording on the Learning Glass, and photography.
Open Hours:
- Monday-Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Email: ats-multimedia@csulb.edu
ATS provides Qualtrics consultation and training to CSULB faculty and staff.
Open Hours:
- Monday-Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Email: ats-qualtrics@csulb.edu
- Web: Qualtrics
The Software Depot supports CSULB faculty, staff, and students by providing access to software licensed by the university. Contact Software Depot for questions related to software downloads, installation, and accounts.
Open Hours:
- Monday-Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Email: ats-depot@csulb.edu
- Web: Software Depot
The Technology Support Services team serves staff in the Division of Academic Affairs as the main point of contact for:
- Managing enterprise-level solutions such as networking, email, and file/data storage.
- Installing and configuring University-licensed software/hardware.
- Solving technical issues related to desktop workstations, mobile devices, printers, and scanners.
Open Hours:
- Monday-Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Email: ats-help@csulb.ed
- Web: Technology Support Services
ATS administers the campus-wide Zoom account and can assist with technical issues and questions for CSULB faculty, students, and staff.
Open Hours:
- Monday-Thursday: 8am-6pm
- Friday: 8am-5pm
- Holidays: see schedule at right
Contact Options:
- Virtual: ATS Zoom Room
- Phone: 669-900-6833 (dial-in to ATS Zoom Room)
- Email: zoom@csulb.edu
- Web: CSULB Zoom Support
