Qualtrics is a simple and secure web-based survey tool used to conduct survey research, evaluations and other data collection activities. It is available to all CSULB students, staff, and faculty through a campus license agreement.
Qualtrics is compliant with HIPAA, FERPA, and meets ADA compliance. With its strong data security features, Qualtrics is recommended for CSULB survey administration.
Student Accounts
Student accounts are limited to:
- Ten active surveys at any given time
- Twenty total surveys allowed at one time (surveys can be deleted and replaced)
- 300 allowed responses per survey*
- 100 allowed questions per survey*
- 1,000 responses across all surveys (deleting responses do not count towards total)
- 300 outgoing emails allowed across all surveys*
- 50 allowed outgoing emails/week*
- 1 panel is allowed with a maximum of 300 names*
- A limited collection of accessible survey question types
To sign up for a Qualtrics account, connect to: https://csulb.qualtrics.com
- Enter your employee/student ID.
- On your first login, you must agree to the terms of service.
To learn about survey building, visit Qualtrics Training and Resources.
Faculty & Staff Accounts
To sign up for a Qualtrics account connect to: https://csulb.qualtrics.com
- Enter your employee/student ID.
- On your first login, you must agree to the terms of service.
To learn about survey building, visit Qualtrics Training and Resources.
Support and Training
The CSULB license agreement includes phone and email support directly from the Qualtrics technical team:
- Call 800-340-9194
- Email support@qualtrics.com
- Join the Qualtrics Community
- Quick Start Videos and Tutorials
Frequently Asked Questions
I have a student account and need more active surveys, additional question types, or permission changes. Whom do I contact?
To request additional active surveys, additional question types, or permission changes contact ats-qualtrics@csulb.edu. Please make sure to include your student ID.
How do I view how many total responses I have used?
To view your response statistics click on Account Usage located under Account Settings. In this view, you can see your total allowed surveys, your total allowed active surveys, your total allowed responses, and your total allowed outgoing emails. In addition, you can see how many surveys, responses, and emails you have used. To increase your limits please contact ats-qualtrics@csulb.edu.
Can I restore a deleted project?
In most cases, no. However, you can contact ats-qualtrics@csulb.edu to see if your project is able to be restored.
Can I edit a live survey that is currently being taken?
Yes, but there are a couple of considerations:
- Only those who have not yet started the survey will see the new changes. Anyone who started the survey prior to your changes will see the original survey, not the updated one. Changing the survey while it is live could cause inconstancies in your data collection process.
- Superficial text edits are fine (e.g., fixing a typo or changing the font). However, deleting questions or answer options can harm previously collected data. We recommend never deleting answer choice options or questions.
Which browsers are supported by Qualtrics?
Qualtrics can be used on any browser type. However, it is recommended that you test survey functionality in all browsers prior to inviting survey respondents.