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Quality Assurance

Quality Matters and Quality Assurance

Quality Matters (QM) is a global organization dedicated to improving the quality of online education and providing professional development to support faculty in this goal. Key components of the QM program are the QM Rubric (course design standards) and a faculty peer review process for certifying online courses. 

Review the CSU Quality Assurance ePortfolio Showcase to learn about CSULB and other CSU schools' commitments to quality assurance in online instruction.

Get Your Course QM-Certified

Courses that receive certification are nationally recognized as exemplifying the best practices for online instruction. Other benefits include:

  • Acknowledgment that your course has passed rigorous academic standards recognized nationally and internationally.
  • Participation in a community of peers dedicated to best practices and an open, collegial review process.
  • Recognition from the CSU/CSULB Quality Matters membership.
  • Certification badges to display on your courses.
  • Opportunities to further your participation as a Peer or Master Reviewer.

QM Course Certification Instructions

Instructors who have taught a course online for at least 2 semesters may submit it for QM certification by following the steps below:

  1. Complete the following ATS Faculty Professional Development programs: 
    1. Instructional Technology Foundations
    2. Quality Essentials 1
    3. Quality Essentials 2
       
  2. Complete an ATS Internal Course Review: 
    1. Request your review via email to ats-instructionaldesign@csulb.edu.
    2. Review the Internal Course Review Process [PDF]. During this process, two QM-certified peer reviewers will be assigned to you and a timeline of the next steps will be provided.

Upon successful completion of the ATS Internal Course Review, your course will be ready for submission to a formal CSU/QM course review process.

Become a QM-Certified Peer or Master Reviewer

You may want to further your professional development and become a certified QM Peer Reviewer or Master Reviewer. As part of this special cadre of experts, you'll be added to the QM database of Reviewers to help others succeed in online teaching. Consider the benefits of becoming a certified reviewer:

  • help enhance your colleagues’ success in course design by serving on official QM course reviews for CSULB or other organizations.
  • expand your network of faculty committed to delivering quality online courses.
  • learn more about conducting course reviews; get training on critiquing and writing helpful recommendations. 
  • get compensated for conducting reviews at CSULB and in other official QM and capacities. 

QM Peer Reviewer Certification Process​

Follow the steps below to become a QM-Certified Peer Reviewer:  

  1. Complete the following QM courses offered (free) through the CSU Chancellor’s Office Online Course Services:
    1. Improving Your Online Course (IYOC) or Designing Your Online Course (DYOC)
    2. Applying the Quality Matters Rubric (APPQMR) 
  2. Complete the Quality Essentials 1 program as part of the ATS Faculty Professional Development series.
  3. Complete the Applying the Quality Matters Rubric (APPQMR) course offered for free through the CSU Chancellor’s Office of Online Course Services.
  4. After completing the APPQMR course, complete the QM Higher-Ed Peer Reviewer Course. Submit your request to register for this course through ATS: 
    QM Peer Reviewer Course Registration Form.

After completing the QM Higher-Ed Peer Reviewer Course, you will be eligible to serve as a Peer Reviewer for ATS faculty programs. To become an official QM Peer Reviewer, you must submit the application and MOU upon completing your Peer Reviewer Course. 

QM Master Reviewer Certification Process

Upon completion of the steps above for the Peer Reviewer certification, follow the steps below to become a QM-Certified Master Reviewer:

  1. Serve on two official Higher Education QM-Managed or Subscriber-Managed course reviews (not internal course reviews). Email ats-instructionaldesign@csulb.edu when you are ready for this step and we will work with you to set it up.
  2. Complete the Master Reviewer Certification (MRC) course offered by Quality Matters.  Submit your request to enroll in this course through ATS:  QM Master Reviewer Course Registration Form

Join the CSULB-QM Community of Practice

QM-Certified Online Courses

Faculty Name Course Title Year Certified
Brooke Dekofsky Intro to Nutrition (NUTR 132) 2020
Lesley Farmer Information and Digital Literacies (ETEC 523) 2019
Elena Ionescsu Perspectives on Gerontology (GERN 400) 2018
Adam Kahn Media Effects (COMM 422) 2019
Ali Rezaei Research Methods in Education (EDP 520) 2021

QM Coordinators

CSULB QM Campus Faculty Lead:

  • Nancy Quam-Wickham, CLA, QM Master Reviewer

CSULB/ ATS QM Coordinators:

  • Afifa Alwai, Lead Instructional Designer, ATS
  • Sabrina Dean, Lead Instructional Designer, ATS
  • Mariza Hernandez, Assistant Director Instructional Design and Accessibility, ATS
  • Marvin Mayo, Interim Director, Instructional Design, ATS

QM Peer Reviewers

Academic Technology Services

Name Title Year Certified
Maria Aceituno Senior Instructional Designer 2015
Afifa Alawi Lead, Instructional Designer 2016
Sabrina Dean Lead, Instructional Designer 2020
Joseph Guillen Instructional Designer 2020
Chad Harris Instructional Designer 2021
Mariza Hernandez Assistant Director, Instructional Design & Accessibility 2016
Ashley Huyge Instructional Designer 2020
Jennifer Lares Instructional Designer 2016
Mark Lim Instructional Designer 2020
Marvin Mayo Interim Director, Instructional Technology Support Services 2016
Adam Mitchell Instructional Designer 2018
Paul Quezada Instructional Designer 2021
Jamie Reim Instructional Designer 2021
Roger Strang Instructional Designer  2021

College of Health & Human Services (CHHS)

Name Department Year Certified
Claire Garrido-Ortega Health Sciences 2020
Youngok Jung Family & Consumer Sciences 2021
Portia Resnick Kinesiology 2021
Long Wang Family & Consumer Sciences 2018
Natalie Wong Kinesiology 2021

College of Liberal Arts (CLA)

Name Department Year Certified
Richard Chang Journalism 2021
Cem Demir Linguistics 2021
Violet Gregory English 2021
Angela Hawk History 2021
Adam Kahn Communication Studies 2020
Loretta Ramirez Chicano/Latino Studies 2021
Clariza Ruiz De Castilla Communication Studies 2021
Kelly Sharron Women's, Gender & Sexuality Studies 2021
Shraddha Swaroop Journalism & Public Relations 2021
Kim Vu Psychology 2021
Teresa Zimmerman-Liu Asian/Asian American Studies 2021

College of Engineering

Name Department Year Certified
Saleh Al Jufout Electrical Engineering 2021
Shamim Mirza Mechanical & Aerospace Engineering 2021
Shabnam Sodagari Electrical Engineering 2021
Duc Tran Electrical Engineering 2021

College of The Arts (COTA)

Name Department Year Certified
Debra Satterfield Design 2021

QM Master Reviewers

Name College/Department Year Certified
Casey Goeller CHHS/Family & Consumer Sciences 2015
Jeff Helton CHHS/Health Care Administration 2018
Adam Kahn CLA/Communication Studies 2021
Adam Mitchell Academic Technology Services 2019
Nancy Quam-Wickham CLA/History 2018
Long Wang CHHS/Family & Consumer Sciences 2020
Francine Vasilomanolakis CED 2015