Contact Student Records
Before submitting a ticket or making an appointment, use the Ask Elbee Chatbot in the bottom right corner of your screen. Elbee is available 24/7 and can answer frequently asked questions related to Admissions; Financial Aid and Scholarships; and Student Records.
Our general office hours are Monday - Friday 9:00 a.m. - 5:00 p.m, with closures on designated University Holidays.
Submit a Help Ticket:
Whether you have a question adding or dropping classes, applying for graduation, transfer credit, enrollment verification, academic appeals, educational leave, or updating your personal information, you may submit a help ticket to connect with the Student Records team.
Current students and recent graduates must sign-in with their CSULB Single-Sign On account to complete their request. You may check the status of your ticket at anytime by opening your ticket submission confirmation email and selecting "View My Ticket Request."
Whether you have a question about transcripts, diplomas, enrollment verification, or cross-enrollment CSULB, you may submit a help ticket to connect with the Student Records team.
Current students enrolled in unique programs (i.e. cross-enrollment, online university etc) may also submit a ticket using the link below. Students enrolled in College of Professional and Continuing Education (CPaCE) courses can find support through their CPaCE account.
More Ways to Contact Student Records:
For general questions or to drop off documents, visit the Beach Central Intake Windows on the first floor of Brotman Hall. Appointments are highly encouraged but not required.
California State University, Long Beach
1250 Bellflower Blvd.
Long Beach, CA 90840
For the latest information on our campus COVID-19 policies, including use of face coverings while indoors and in offices, visit csulb.edu/covid-19.
Current CSULB students may request to receive official transcripts by email (fastest) or physical mail (may take up to 7-10 business days to process). Please make all requests online through MyCSULB Student Center. Learn more about how current students can order transcripts.
Former CSULB students and alumni may request to receive official transcripts by email (fastest) or physical mail (may take up to 7-10 business days to process). Learn more about how former students/alumni can order transcripts.
Note: CSULB students do not need to request or submit CSULB transcripts for CSULB Grad Programs. Review the Graduate Programs Application Process.
If you are a current student and have more specific questions, CSULB has a knowledgeable team of Student Records representatives who are available to meet with you in-person or virtually to discuss your case. Appointments can be made through Beach Connect.
Schedule an appointment by logging in to your CSULB SSO and selecting the Beach Connect app. See How to Join the Queue for instructions.
If you have any supporting documents related to your case, please have them ready for your appointment.
In-person Student Records appointments take place in Brotman Hall on the second floor in room BH-201. For the latest information on our campus COVID-19 policies, including use of face coverings while indoors and in offices, visit csulb.edu/covid-19.
For general questions, give Beach Central a call via 562.985.5471. Office hours are Mon. - Thurs. 8:30 a.m. - 5:00 p.m. and Fridays 9:00 a.m. - 5:00 p.m.
Download the Beach Connect mobile app to schedule advising appointments, book tutoring sessions, connect with Beach Central (support with Admissions; Financial Aid and Scholarships; and Student Records), and more. Plus, check for registration holds, get important deadline reminders, and explore academic support resources.