You are here

Technology Support Overview

CED Technology Support Overview

Matt Evans, Lead - College of Education Technology Support, oversees areas such as network configuration, security and troubleshooting, hardware and software purchases and installations, property inventory and troubleshooting for hardware, email and Microsoft Office software. Cody Arnold, Technology Integration Specialist, supports integration of technology through tech support and training for Active Learning Classrooms, as well as BeachBoard and other instructional and office technologies. Send an email addressed to Matt or Cody via the ced-tech@csulb.edu email address, which sends an email to both.

Type of Support Need

Whom Do I Contact?

Accounts for student emails, SharePoint sites, CED listservs

Matt

Active Learning Classrooms/Smart Rooms – conversions

Cody

Active Learning Classroom/Smart Rooms – access, training and technical support

Cody

Adobe Programs (e.g., Acrobat, Illustrator)

Cody

Audiovisual Equipment (e.g., projectors and screens)

Cody

BeachBoard and Other Instructional Technologies

Cody

Common Financial System (CFS) Hardware Tokens

Matt

Comprehensive Examinations

Cody

Computer Lab – access and training

Cody

Computer Lab – troubleshooting network, equipment or software issues

Matt

Conference Room Technology Upgrades

Matt

Data Management Systems

Cody

Disposal/Return of Computers and Equipment

Matt

Email Set up and/or Troubleshooting

Matt

Hardware Support and Troubleshooting

Matt

InfoReady Support and Training

Cody

Meeting/Workshop/Interview Audiovisual Support

Cody

Microsoft Office (e.g., Outlook, Word, Excel) – error and technical issue troubleshooting

Matt

Microsoft Office (e.g., Outlook, Word, Excel) – training and support for effective use

Cody

Network and Wi-fi Issues and Troubleshooting

Matt

OneDrive – set up and support

Matt

Purchases of computer and other technical equipment

Matt

FileMaker Pro Access and Accounts

Matt

S4 Database

Cody

SharePoint – set up of sites and accounts, trouble shooting and training

Matt

Software and hardware installations

Matt

Qualtrics Support and Training

Cody

Taskstream Support and Training

Cody

Video Support and Video Workshops

Cody

Website – new profiles, access to pages, training, content management questions

Amber (Cody serves as back-up)

Zoom Accounts, Support and Training

Cody