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Access Requirements

You must be faculty, staff, or an enrolled student at CSULB to access our research databases and use many of the library's services from off site. In addition, on-campus access to some services are restricted to CSULB faculty, staff, and enrolled students. If you are not currently enrolled or a current employee of CSULB, please review information about services and support for various groups.

 

Campus ID and Password

  • Campus ID and Password are required for access to E-Reserves, BeachReach, viewing "My Library Card", renewing books, and initiating CSU+ and LINK+ requests.
  • Campus ID and Password are required for off-site access to most of our online resources and applications.
  • If you don't know your Campus ID, please review this information.

Preferred Browsers and Settings

CSULB Library systems (including Reserves, BeachReach, GetIt@CSULBresearch databases, and OneSearch) work best with the following settings and access requirements.

Supported Browsers

Typically the most recent versions of Chrome, Safari, Internet Explorer, or Firefox will work the best with library services.

Some of our resources may not function properly using earlier versions. If you are using these earliest versions and have any difficulties, please upgrade to the latest version.

Some of the research databases may be designed to work optimally with a specific browser or browser version. View the database's help for information specific to that database.

 

NOTE: Proprietary browsers offered by AOL, Compuserv, MSN, (and other) Internet Service Providers are NOT supported and do not work with the library's resources. Please download, install, and use one of the supported browsers noted above.

Browser Settings

  • Javascript must be enabled, cookies must be allowed. Check to see if your browser settings are correct here.
  • Bookmarks: We strongly recommend against the use of bookmarks ("favorites") for accessing the library's electronic resources. Vendors frequently make changes to URLs, use redirects at logon, and record session numbers which make the URL you may have bookmarked not function properly. Faculty: If you wish to provide a link to a specific library research database on your personal web page or BeachBoard course, please contact the Library Web Group for further assistance.

Pop-up Blockers

Pop-up blocking software needs to be disabled as pop-up windows are used in a number of our resources.

Security Software / Firewall Restrictions

Many ISPs provide "spam blocking" services. In order to assure that email messages from the Library are delivered to your email inbox, please make sure that to add @csulb.edu to your allowed senders list.

Many workplace networks operate behind a secure firewall that can prevent access to the library's electronic resources. We recommend that you contact the technical support people at your place of business and show them what you are trying to do and what happens. You may also want them to know that:

  • Authentication to use library's electronic resources is done via SSL and that to connect to the Library's ssl port port 80 is redirected to port 443.
  • Once you are authenticated, our server passes your request onto our vendor using a CSULB campus IP address.

In addition, internet security software on your computer can prevent access to the library's resources (e.g. Norton Internet Security (NIS), Norton Firewall, McAfee). Try turning this software off temporarily, to check if you are then able to access the Library's resources.

Problems with authenticating -- RefWorks / Write-N-Cite

Problem:

When trying to use Write-N-Cite, you are prompted for a "group code".

Solution:

The Write-N-Cite utility of RefWorks will only function off site if you have downloaded Write-N-Cite to your computer and configured it according to our instructions.

Problems with authenticating -- Proxy Problems

You are receiving "403 forbidden (not authorized to view)" error message.

If you are trying to open a database, go to the Databases page to launch the database using the current proxy syntax.

OR

Contact the Library Web Group

OR 

Contact your subject librarian for assistance.

Required Software

  • To download full-text articles or read many e-books, you will need Adobe Acrobat Reader
  • To learn more about Adobe Acrobat, visit their site here: http://get.adobe.com/reader/

Reporting Problems