Breadcrumb CSULB Home Library University Library Technical Problem Report Form University Library Technical Problem Report Form Name Email Phone Status - Select -CSULB StudentCSULB FacultyCSULB StaffCSULB AlmuniHigh School Outreach ProgramOther Campus ID Which library database(s) or platform(s) are the source of the issue? Did you receive a specific error message? Yes No Please tell us what the message said (paraphrasing is OK). Were you asked for a username and password? - None -BeachID and PasswordUsername and PasswordI do not know What device were you using when you encountered this issue? - Select -Desktop ComputerLaptop ComputerTabletPhoneOther (Specify Below)I do not know Please explain the device What is your device's operating system? - Select -Windows 11Windows 10Windows 8Windows 7Windows PhoneMac OS XApple iOSAndroidLinuxOther (specify below) Please explain the operating system What service were you using to connect to the Internet? - Select -CSULB On-CampusOff-Campus ISPPhone / Tablet Data ConnectionOther (specify below)I do not know Please explain the Internet Connection What web browser software were you using? - Select -ChromeSafariFirefoxEdgeOther (specify below)I do not know Please explain the web browser software Have you been able to connect to this database or platform in the past? - None -YesNo How long has the issue persisted? Please include any other relevant information
