Frequently Asked Questions

Questions Regarding Health and Safety


We are committed to the health and safety of our employees, customers and campus community. Our staff are working hard to ensure that we are in compliance with local, state and federal regulations. To learn more about our safety measures please visit our Health and Safety page.

Questions Regarding ID Cards


You may visit us in-person to take your photo, fill out the form, and obtain your ID card. You can also take your own photo and submit it online, which would make picking up your ID in-person much faster. Please refer to the ID Card Services page for instructions about how to obtain your card.

Please contact the ID Card Office at (562) 985-7388 or by email at if you have any questions or need any additional information.

The ID Card Office is located on the 2nd floor of the University Bookstore.  The most up-to-date hours of operation can be found on the Where to Eat & Shop page.


Questions Regarding Bookstore Services


  • You can shop online at Students can also purchase textbooks directly from their My CSULB account, by clicking on your schedule, then clicking on My Textbooks.
  • We offer in-store pick up and shipping options. Please refer to our shipping information page for details.

You can return your textbook rentals in-person at the University Bookstore or by mail.  Please visit the Rental Returns page for details.

You can sell your books year-round in the Bookstore. The process is quick and easy. Can’t make it to campus? You can sell your books online, regardless of where you bought them. Learn more at our Cash for Books page.

A confirmation email is sent after you place your order. A second confirmation email is sent after your order is ready for pickup or it is ready to be shipped to you.  Please check your email spam/junk folder if you have not received an email confirmation.

An item/order may be cancelled if we receive a notice with adequate time, before we process your order.  To cancel an item/order, please email with the order number and description of the item you would like to cancel. You can also cancel your item/order in person at the Book Information Counter.

Questions Regarding Department of Rehabilitation (DOR) and Veteran Accounts

Our goal is to make the acquisition of your course materials and supplies as easy as possible. Please visit the DOR And Veterans Accounts page for information on ordering course materials, supplies, and/or technology with your DOR or Veterans account funds.