Introduced in 1999, our golden anniversary year, the CSULB ID Card promises to continue the University's golden tradition of service by providing convenient access to a variety of campus activities and services. Listed below are the terms and conditions governing the usage of your CSULB ID Card.
You must present your Card in order to purchase products or services. The Card is the property of California State University, Long Beach, and is non-transferable.
You agree to immediately report a lost or stolen Card in person at the ID Card Office or by telephoning (562) 985-7388 or by using our online card office. After business hours, use our online card office to suspend your card or leave a phone message with your name and Student ID number along with a brief description of the circumstances. Your message will be logged with the date and time. You may be responsible for all usage of your Card prior to reporting its loss or theft to the CSULB ID Card Services Office. You must come to the Office during business hours to obtain a replacement card or reactivate your Card that has been recovered/found. We will charge the current fee for replacing lost, stolen or damaged cards.
This account is a record of money deposited with us and available to you for purchasing products and services wherever the Card is accepted. You do not earn interest, you may not use the Card as a credit card, you may not obtain cash, and you may not transfer your account. Your account will be activated when you make your first deposit of $1 USD or more. You may add additional funds to your account at any time in the amount of $1 USD or more. You may make a cash or credit card deposit in person at the ID Card Services, a Beach Bucks Deposit (BBD) station, or online (please see How to Add Money webpage). No change is given from a BBD station. All valid deposits will be available immediately in your account.
There are no transaction charges. We will charge the current fee for replacing lost, stolen, or damaged cards (see below) and a $25 dollar fee for refunded balances (see below).
Refunds and Returns
Merchants may accept purchase returns in accordance with the refund policy in effect at the place of purchase of the products or services. We will credit returns to your Account; no cash refunds will be given.
Your Beach Bucks account on your CSULB ID will become inactive when you are no longer an active CSULB student or employee. A $25 service fee will be charged yearly on any Beach Bucks account that is inactive for more than 12 months. You may request to transfer any remaining balance onto a Beach Bucks gift card (no service fees). You may also request a check be mailed for the remaining balance after a $25 service/processing fee, excluding any Beach Bucks amount that came from a campus department program.
Receipts and Statements
Most point-of-sale terminals are equipped to provide a receipt for each transaction. It is your responsibility to ensure that the receipt is correct. A Beach Bucks Account statement listing recent transactions will be generated upon your personal request at the ID Card Services Office or is available online at ID Card Services.
If you suspect an error on a receipt or Beach Bucks Account Statement, or if you would like more information about a specific transaction, you may view your recent transactions online at ID Card Services or contact the Card Office by telephone at (562) 985-7388 or by email at email@example.com. You must contact us within (30) days of the transaction(s) in question. Failure to request error resolution in a timely manner could result in the inability to resolve an alleged error. When making a request for an adjustment to your Beach Bucks Account, you must furnish the following information:
- Your name and Student ID Number;
- A description of the transaction in question and an explanation of why you believe there is an error;
- A copy of any transaction receipt
The ID Card Office will complete its investigation of your claim within (3) business days. If an error is found, we will make the necessary adjustments to your Beach Bucks Account, and our liability is limited to the amount of the error. If no error is found, we will provide you with a written explanation within (3) business days of the conclusion of our investigation. You may request copies of documents used to support our decision.
www.beachid.comWe will disclose information about your Account to third parties for only the following reasons:
- in order to complete a transaction requested by you;
- in order to comply with a court order;
- to fulfill a lawful University department or program request;
- in conjunction with all other cardholder accounts in the aggregate but not specific in regard to your account; or
- with your written permission.
This Agreement will be governed by and construed in accordance with the laws of the State of California.