Contact Financial Aid and Scholarships

Elbee Chatbot

Before submitting a ticket or making an appointment, use the Ask Elbee Chatbot in the bottom right corner of your screen. Elbee is available 24/7 and can answer frequently asked questions related to Admissions; Financial Aid and Scholarships; and Student Records.

Our general office hours are Monday - Friday 9:00 a.m. - 5:00 p.m, with closures on designated University Holidays

The 2024-2025 FAFSA/CADAA forms are now available. The U.S. Department of Education anticipates high volumes of users on Students may experience wait times, slow site performance, and periods of system maintenance. Students having difficulty with the FAFSA website may find it helpful to try again a few days later once the site traffic moderates. The FAFSA priority deadline was extended to April 2 in anticipation of students needing additional time to file. Learn more about FAFSA Simplification.

View the U.S. Department of Education's Tips for Preparing to Fill out the 2024-2025 FAFSA.

Whether you have a question about the financial aid application process, eligibility, scholarship requirements, or regarding your unique awards, you may submit a help ticket to connect with the Financial Aid and Scholarships team. 

Submit a Help Ticket

For general questions or to drop off documents, visit the Beach Central Intake Windows on the first floor of Brotman Hall. Appointments are highly encouraged but not required. 

California State University, Long Beach 
Enrollment Services 
1250 Bellflower Blvd. 
Long Beach, CA 90840 

Schedule an Appointment with the Beach Central Intake Windows

For the latest information on our campus COVID-19 policies, including use of face coverings while indoors and in offices, visit  

Beach Connect App

If you are a current or newly-admitted student with specific questions about your financial aid and/or scholarships, CSULB has a knowledgeable team of Financial Aid and Scholarships representatives who are available to meet with you in-person or virtually to discuss your case. Appointments can be made through Beach Connect.

Schedule an Appointment

Schedule an appointment by logging in to your CSULB SSO and selecting the Beach Connect app. See How to Join the Queue for instructions.

If you have any supporting documents related to your case, please have them ready for your appointment. 

In-person Financial Aid and Scholarships appointments take place in Brotman Hall on the second floor in room BH-201. For the latest information on our campus COVID-19 policies, including use of face coverings while indoors and in offices, visit

For general questions, call us via Beach Central 562.985.5471 (Option 4). Office hours are Mon. - Fri. 9:00 a.m. - 5:00 p.m. 

Mobile App: 
Download the Beach Connect mobile app to schedule advising appointments, book tutoring sessions, connect with Beach Central (support with Admissions; Financial Aid and Scholarships; and Student Records), and more. Plus, check for registration holds, get important deadline reminders, and explore academic support resources.