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Frequently Asked Questions


Who can file a CARES report?

Anyone including faculty, staff, students, and community members. The CARES Team may follow up to ask additional questions to better understand the challenges involved and therefore require the ability to identify and contact the referrer make a referral.

What happens to the student in the CARES process?

Click here for the Cares Process Flowchart - PDF

Can CARES provide training for my unit?

Yes, you can request a presentation on our CARES Presentation Request Page.

Will I violate student privacy rights if I contact CARES?

No, CARES members are CSULB employees with whom information from student records may be shared.
Additionally, all CARES records are maintained in a secure and confidential database.

How do I know if a student should be referred to CARES or another campus resource?

The most important step is that you refer the student exhibiting the behavior or experiencing challenges. If another campus resource is more appropriate, the CARES Team will refer the student and handle the transfer of information.

Can CSULB do anything about behaviors or challenges that are experienced off campus?

The CARES Team can provide some support for off campus concerns and help coordinate off campus referrals.

Who/where should I call after hours?

During emergency situations outside of business hours, please call 9-1-1 or University Police at 562.985.4101. Counseling and Psychological Services (CAPS) has an after hours phone crisis counselor at 562.985.4001.

How do I refer a student to the CARES Team?

Submit a referral to the CARES Team through our secure online form or call the Dean of Students office at 562.985.8670. If this is an emergency, please call 9.1.1 or University Police 562.985.4101.