Frequently Asked Questions
Anyone including faculty, staff, students, and community members. The CARES Team may follow up to ask additional questions to better understand the challenges involved and therefore require the ability to identify and contact the referrer make a referral.
Click here for the Cares Process Flowchart - PDF
A student’s relationship with CSULB’s CARES Team is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss with other parties regarding student-specific information. Additionally, there is no time limit or deadline for resolution. A student’s relationship with the office lasts as long as it is needed.
No, CARES members are CSULB employees with whom information from student records may be shared.
Additionally, all CARES records are maintained in a secure and confidential database.
The most important step is that you refer the student exhibiting the behavior or experiencing challenges. If another campus resource is more appropriate, the CARES Team will refer the student and handle the transfer of information.
The CARES Team can provide some support for off campus concerns and help coordinate off campus referrals.
Faculty & Staff FAQ
We encourage you to try to reach out to the student first. If you have tried to make contact and there is no reply or you have additional concerns, please do not hesitate to submit a CARES referral using our online referral form.
If a student is in danger of failing a class, it is best to follow-up with the student first about your concerns. If you are aware of additional challenges a student may be managing that is impacting their success and may benefit from the support of the CARES Team, please do not hesitate to submit a CARES referral using our online referral form.
You are welcome to call the CARES Team to consult at any time, during regular business hours. Alternatively, please do not hesitate to submit a CARES referral, using our online referral form, for a student in need. We will then outreach to and follow-up with the student to see how we can assist.
If the student is experiencing an emergency or requires after-hours support, please contact University Police at 562-985-4101. CSULB’s Counseling & Psychological Services (CAPS) is also available 24/7 for students who are in need of crisis support. Students can connect with CAPS by calling 562.985.4001.
Yes, absolutely. CSULB’s Faculty and Staff Assistance Program (FSAP) is available to many staff and faculty in need. Please consider contacting FSAP at 562-985-7434 for assistance. Additionally, faculty and staff are also welcome to contact LifeMatters Employee Assistance Program by calling 800-367-7474, 24 hours daily, every day of the year for confidential support.
Please visit CARES’ “Faculty and Staff Resources” for additional information. We also recommend visiting the “Faculty Guide: Assisting the Emotionally Distressed Student,” offered by CAPS, for additional recommendations and support.
It is best for you to contact your instructor directly to explain your situation and let them know that you cannot attend class. We encourage you to contact your instructors as soon as possible and provide/address any classwork due. It would also be helpful if you let your instructor know how you plan to make-up any missed coursework. If you foresee being absent for longer, you should communicate that with your instructors and ask to discuss a plan to keep up with coursework. Attending an instructor’s office hours may also be helpful.
We encourage you to seek support from CSULB’s Counseling & Psychological Services (CAPS) at 562-985-4001. CAPS offers 24/7 supports to students in need, as well as short-term counseling and group support.
Additionally, a student can speak with a Campus Case Manager to be connected to support in the community or on-campus. Contact information for our Campus Case Managers can be found here. Please do not hesitate to outreach to any Campus Case Manager directly.
Please do not hesitate to submit a CARES referral if you would like a member of our team to follow-up with you and discuss supportive options.
Your options vary based on withdrawal deadlines. Please visit CSULB’s Key Dates and Deadlines to learn more about specific deadlines and options available to you. If you have questions or need help navigating options, please contact your academic advisor, Enrollment Services, or the CARES Team.
We know that it can be intimidating to approach a professor, especially when you do not yet have a relationship with them. Please consider reviewing the course syllabus to learn more about options/flexibility a professor may already provide. From there, it is best that you reach out to your instructor directly to communicate your situation and ask for support. The instructor may or may not be able to provide flexibility, however it doesn’t hurt to ask. You are welcome to cc: a Case Manager on your email.
- Suggested information to include:
- What is your name and Student ID?
- What class are you in?
- What is your ask?
- You should attach supporting documentation, if applicable, and include how your situation is impacting you academically. If the faculty requires additional documentation, please provide what is comfortable. If you are in doubt or have concerns, please consult with your Case Manager or the Dean of Students Office. Health/medical documentation should be shared with the Bob Murphy Access Center (BMAC) for further assistance.
- What is your plan going forward?
If you are concerned about imminent harm to your student or others, please contact the police in the city in which they live and request a welfare check. If you need additional assistance or guidance, please do not hesitate to contact CSULB’s University Police at 562-985-4101.
You are welcome to submit a CARES referral using our online referral form to request non-emergency support for a student.
Please note, a student’s relationship with CSULB’s CARES Team is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss with other parties regarding student-specific information, including family members.
You are welcome to submit a CARES referral using our online referral form to request non-emergency support for a student. Please note, a student’s relationship with CSULB’s CARES Team is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss with other parties regarding student-specific information, including family members.