Frequently Asked Questions

MyCSULB is a self-service, online portal that all students can access. You can view your personal information (e.g., phone number, address, emergency contact info), academic record (e.g., test scores & grades), finances (e.g., outstanding balances) and much, much more! Login to MyCSULB via the university's Microsoft MyApp Portal (Single Sign-On), then click on the MyCSULB icon. If you have any problems accessing Single Sign On or MyCSULB, contact the Technology Help Desk at 562.985.4959 or helpdesk@csulb.edu.

BeachMail/Outlook is often called a variety of names by the campus community like CSULB email, Outlook, and student email.  Your BeachMail account is your official university email account where messages are sent from the university regarding upcoming deadlines and important announcements along with information from your faculty members and reminders from your assigned advising center. The university transitions to sending messages exclusively to your BeachMail account:

  • Fall Admits: Late May
  • Spring Admits: Late November

Access your BeachMail/Outlook account by logging in to Microsoft MyApps/Single Sign On using your Beach ID Number and password. Then locate and click on the Outlook chiclet.

SOAR Confirmation will be emailed to you within one week of making your reservation.

Didn't receive a SOAR Confirmation? Please check both your personal email AND BeachMail/Outlook accounts. Check your Junk Folder as sometimes it is accidentally re-directed to this folder.

A reminder will be sent to your BeachMail/Outlook account approximately 2 days prior to your scheduled SOAR date.

Still cannot find it? Contact SOAR at least three (3) business days prior to your scheduled SOAR session date, so we can re-send the email confirmation – email soar@csulb.edu or call 562.985.5515.

A series of emails from your assigned advising center or department faculty advisor will be sent to you which provide the specific steps for completing your required Advising and Registration Process

Check your BeachMail/Outlook AND personal email accounts on a regular for the latest information. These messages include directions for accessing your assigned Advising & Registration Canvas course along with any pre-work you must complete prior to enrolling in classes.

Didn’t receive these emails? Visit Advising & Registration to find your assigned advising center's website, which provides an overview of your required advising & registration process. 

Visit the Advising & Registration page to view a list of all undergraduate majors and their assigned college, as well as access a link to the advising center websites.

First-Time/First-Year students (Freshmen) should first visit the college advising center website for the major you want to switch to – visit the Advising & Registration website for a complete list of majors and links to the appropriate advising center website. Then complete and submit the online Change of Major request form found on their advising website.  An advising center representative will follow up with you regarding this request and guide you through the rest of your Advising & Registration Process. Finally, contact us to ensure you are in the appropriate SOAR session date – email soar@csulb.edu or call 562.985.5515 for assistance.

Transfer students cannot change majors without jeopardizing your admission status. Contact the advising center of the major you’re interested in, as well as visit the Admissions Major Specific Requirements for Transfer StudentsTransfer Application Process: Explore & Declare Major, and Changing Major Process websites for additional information.

Are you a NCAA Student Athlete? Contact your Bickerstaff Academic Center (BAC) advisor for guidance on changing your major.

The system will NOT allow you to change your SOAR session date once you select the Confirm Sign Up button.

Contact New Student & Family Programs for assistance with making changes to your dates call 562.985.5515 or email soar@csulb.edu for assistance.

We understand that extenuating circumstances occur like family emergencies, transportation issues, schedule conflicts, or an illness. It's important you communicate with our staff if you miss your scheduled workshop date and need to re-schedule.

Please contact us as soon as possible or within 24 hours of your scheduled workshop date to reschedule call 562.985.5515 or email soar@csulb.edu for assistance.

  • If you have been away from the university for less than two (2) years, you may be exempt from attending SOAR. Please contact us at soar@csulb.edu to request an exemption – your request will be reviewed and a decision will be made as quickly as possible. 
  • If you have previously attended the university and are resuming your studies, you may be required to attend SOAR.
  • Students who have been away from for more than two (2) years will be required to complete the Pre-SOAR Canvas Courseand attend a SOAR session because of the changes to university policies and requirements.

SOAR sessions are for registered student-participants ONLY. We offer parents and guests a full-day program along with a mini-orientation at each of our SOAR sessions. Please visit the Parent & Family Orientation website to learn about upcoming orientations and virtual workshops. 

Exception to this policy is for students requiring additional assistance. Please complete the SOAR-BMAC Disability-Related Accommodations Request Form to make any necessary arrangements at least five (5) business days prior to your scheduled workshop.

Family Members
Parents/family members/supporters are encouraged to join the Beach Family Portal for campus announcements and upcoming events.

Yes, all guests and student parking on campus must have a valid parking permit at all times.

Purchase a Daily Parking Permit ($15), if you are parking on campus for your orientation workshop, using the Parkmobile App or at a parking pay station located within each parking area.  Please park in Lot G5, Lot G6, or in the Pyramid Parking Structure (see map for location). Learn more about Visitor and Student Parking by visiting the Parking and Transportation website.

As for the upcoming semester, non-transferable, virtual student permits can be purchased online via the Online Parking Services portal for those students who will have on-campus courses. Also, please consider Sustainable Transportation like carpooling, riding your bike, or using the campus shuttles.

Course fees, payment deadlines, Payment Plan Sign-Up, and Financial Aid Disbursement information can be found on the Student Financial Services website as well as the Tuition and Fees website. Your specific account information is listed on the Finances section of your MyCSULB account.

Your Beach ID Card grants you access to an array of on-campus services and privileges including the use of library services and meal plans, as well as access to the multiple computer labs, athletic events, and university-sponsored entertainment.

You have two options to obtain your Beach ID Card.

  1. In-Person from the University Bookstore
  2. Order Your Beach ID Card via the Online Portal

Visit Get Your ID to learn about the details on how to obtain your Beach ID Card.

Student interested in on-campus housing can visit the University Housing & Residential Life website to start an application. The City of Long Beach offers a variety of housing options from apartments, condos, rooms, and houses.

University Housing & Residential Life maintains an Off-Campus Housing website that allows students to search for housing vacancies based on the type of housing (apartment, condo, single room, etc.) and location.

First day of classes is Monday, August 26, 2024.

New Student & Family Program is open Monday through Friday from 8:00am to 5:00pm. Please call 562.985.5515 or email soar@csulb.edu with your specific question or concern, and be sure to include your Beach ID number (student ID number) so we may quickly access your files and expedite service. Please know your message is important to us and we will respond in 2-3 business days. We thank you in advance for your patience!