Safer Program
Welcome to Safer
We are a campus resource committed to providing confidential advocacy and support services to students, faculty, and staff impacted by sexual harassment/assault, relationship violence, or stalking. Through compassionate care, survivor-centered advocacy, and comprehensive violence prevention programming, we strive to foster a safer and empowered campus community.
Speaking with an advocate offers a quiet, confidential space to talk things through, gently and at your own pace. Reaching out won’t initiate any formal action—no reports, investigations, or complaints. It’s simply support—no pressure, just someone to listen and help you explore what feels right for you.
Advocacy Services
Confidential support for students, staff and faculty impacted by sexual harassment/assault, relationship violence, and stalking, regardless of how long ago the incident occurred. Safer Advocates are California state-certified sexual assault and domestic violence counselors.
Services include:
- Crisis intervention, emotional support and safety planning
- Advocacy on behalf of victim/survivor with other individuals, departments and agencies including coordinating supportive measures, accommodations and other supports
- Accompaniments to forensic exams, Title IX meetings, law enforcement interviews, court appointments, etc.
- Referrals and resources both on and off campus
Safer Advocates are available to listen, support, and connect you with resources—whether you’re seeking help, information, or just someone to talk to.
Request an appointment with a Safer Advocate. Online request form coming soon. Please contact us at Safer@csulb.edu for assistance.
Prevention & Education
Creating a culture of respect on campus starts with learning about important topics like consent, healthy relationships, and how to recognize and prevent harm before it happens. When we take the time to educate ourselves and support one another, we help build a safer, more caring community for everyone.
Safer offers free workshops on a range of topics related to preventing harm and promoting healthy relationships. CSULB students, faculty, and staff are welcome to request a workshop by filling out our workshop request form. Online request form coming soon. Please contact us at Safer@csulb.edu for assistance.
Meet Our Team
Jacqueline Urtez (she/ella)
Lead Campus Advocate
Jacqueline Urtez is a proud Latinx and first-generation college graduate who began her academic journey at CSU Long Beach, earning a B.A. in Human Development with a minor in Criminal Justice. She continued her education at San Diego State University, where she received a Master’s in Education with a concentration in Counseling. Since 2013, Jacqueline has been deeply committed to supporting survivors of sexual assault, domestic violence, and stalking. Her work spans both community-based organizations and higher education institutions across Southern California. She brings a trauma-informed approach to advocacy, centering survivor empowerment and education around rights and options. Jacqueline’s passion lies in creating safe, supportive spaces where survivors feel heard and informed. Outside of her professional role, she enjoys traveling with her family, staying active through sports, and recharging in nature with a scenic view and fresh air.
Rocio Telumbre (she/ella)
Campus Advocate
Rocio, a proud immigrant from Guerrero, Mexico, earned her bachelor’s degree in Psychology from California State University, Fullerton. Her passion for advocacy was sparked in early adulthood through volunteering and working with community organizations that uplifted and supported youth facing adversity. These formative experiences inspired her commitment to serving survivors of intimate partner violence, stalking, harassment, and sexual assault. Rocio approaches her work through an intersectional, trauma-informed lens, striving to empower survivors to define their own healing journeys. She firmly believes that every person deserves to be heard, supported, and believed. In her free time, Rocio enjoys spending time with her friends and family, getting lost in a good read, and binge-watching her favorite reality TV show with her two adorable pups, Maya and Toby, by her side.
Nikki Zárate Knowles (she/ella)
Violence Prevention Educator
Nikki is a proud CSULB alum with a bachelor’s degree in Health Science. Before joining the Safer team, she launched her career in gender-based violence prevention at Orange County’s rape crisis center. There, she gained experience educating youth on consent and boundaries, facilitated the sexual assault advocate certification training, and coordinated community outreach events to raise awareness about interpersonal violence across Orange County. Through this work, Nikki has developed a passion for intersectional advocacy and bystander intervention empowerment. Returning to CSULB as a staff member, Nikki is committed to fostering a campus culture that actively challenges norms around gender-based violence in meaningful and positive ways. During her free time, Nikki enjoys spending quality time with her friends and family, going to concerts and exploring the local food scene.
Contact Us
Schedule an appointment to meet with a Safer Advocate by completing our online appointment request form. Online request form coming soon. Please contact us at Safer@csulb.edu for assistance. You can also call us to schedule an appointment or email us. Drop-ins at Student Health Services are accepted.
- Location: Student Health Services (SHS)
- Email: safer@csulb.edu
- Phone: (562) 985-2668
- Hours: Monday – Friday, 8:00am-5:00pm
For after-hours support, community resources are available:
YWCA Greater LA Sexual Assault Crisis Services
24hr Hotline: (877) 943-5778
Interval House (for relationship violence)
24hr Hotline: (562) 594-4555
