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Parkmobile FAQ

Answers to questions regarding Parkmobile App, a mobile payment option for Short-Term parking purchases on CSULB campus.

What is Parkmobile?

Parkmobile is a pay-by-phone parking application. Individuals can use Parkmobile to purchase parking, monitor the time remaining on their parking session, and even add time to the purchase remotely via their mobile device.

How do I use the Parkmobile app to park on campus?

Simply download the Parkmobile app to your smartphone, create an account, and add your vehicle information including your license plate number. You can add up to 5 license plate numbers per account. To finish, enter in a form of payment.

Once registered, enter the zone number # listed on the sign located in your parking area and choose an amount of time. Confirm the information and a countdown timer will appear tracking the time remaining on your purchase. You may extend your time remotely up to the maximum time allotted at this parking location. For additional questions, please visit the Parkmobile Online Help Center.

Where can I use Parkmobile on campus?

Parkmobile is available in all General Lots (starting Aug. 19, 2019) and Short-Term parking spaces located G1, G4, G5,  G10, G11, G12, G15, E1, E5, E6, State University Drive, South Campus Turnaround and Beachside Campus). Please see the campus map for more information. NOTE: Short-Term parking is only valid within the zone in which it is purchased. 

What are the advantages of using Parkmobile?

Parkmobile allows the individual to skip the pay station and purchase parking via their smartphone instead. Parkmobile also provides the ability to monitor how much time remains on your Short-Term parking purchase and the convenience of adding time to your purchase remotely via your mobile device.

What are the rates associated with using Parkmobile

Please visit the Permit Information webpage to view all current Short-Term parking rates. There is a 0.25 cent fee per transaction for purchases on the Parkmobile app.

What payments methods are accepted?

Parkmobile accepts all major credit cards (Visa, American Express, MasterCard, Discover) as well as PayPal, MasterPass, or Visa Checkout (where available). Users can also add an additional method of payment to their Parkmobile account as a back-up payment method. 

Can I edit a transaction after I select it?

Parking transactions cannot be changed after they are created, including changing or editing license plate information. If you find that you entered the incorrect license plate information, you must stop the active parking transaction and start a new transaction with the correct information.

IMPORTANT NOTE: Entering a new license plate number and starting a new session with that license plate number will be initiating another parking transaction and therefore another charge to your payment method on file.  Refunds for a mistaken transaction are not provided by Parkmobile. Please visit the Parkmobile Help Center for additional information.

Can I edit the license plate number on my account?

An existing license plate number cannot be edited. To correct a discrepancy, enter in a new license plate number and then delete the incorrect license plate.

Can I reserve a parking space through Parkmobile at CSULB?

The “Reserve” function of the Parkmobile application is not available on CSULB campus.

Can I use Parkmobile if I don’t have a smartphone?

If you do not have a smartphone, you can still use Parkmobile through the automated phone system. The number you can call to pay for your parking is located on the Parkmobile sign in your parking area.  To use the service, you will need to complete a one-time registration on the Parkmobile website or by calling the toll-free number before starting your first parking session.

Can I receive text or email reminders before my parking session expires?

To receive text and/or email message reminders, simply enable these options under your alert preference settings. To view your current parking alert preferences, log in to your Personal Pages and click “Alerts & Messages” in the left hand navigation area.

What if I purchase Short-Term parking, but I wish to stay on campus beyond the time purchased?

Each Short-Term parking zone has a maximum time allowed.  You can extend your stay up to the maximum allowable time via the Parkmobile app. Alternatively, if you plan to stay on campus for the day, please move your vehicle to a General Parking space and purchase Daily Parking from either Parkmobile or a campus pay station. Please visit the Permit Information webpage to view pricing and time restrictions for Short-Term parking spaces.

What if I purchase Short-Term parking, but later decide to stay longer and purchase Daily Parking, will I receive a refund for the Short-Term purchase?

Unfortunately, all parking sales are final and refunds are not available for any parking purchase.

The Parkmobile app is not working, who can I contact?

For app functionality, please contact the Parkmobile Customer Service Help Desk at 877.727.5932.  

For more FAQs, please visit the Parkmobile Support Help Center