Facilities

Our Facilities Team serves an important role in our community and is committed to maintaining a safe, clean, and healthy environment for all residents to enjoy.  

Residents are responsible for cleaning up after themselves and reporting issues in a timely manner through our work order system. Residents can report issues for their room as well as shared common spaces (such as lounges, hallways, and restrooms).

Submit a Work Order

To Submit a Work Order: 

  1. Login to FMX (Note: The first time you visit this site, you will need to create an account using your CSULB Student email address)
  2. Click ‘New Request’
  3. Select the ‘Request type’ from the dropdown menu
  4. Write a brief title for the work order similar to an email subject line(Example: If you have a leaking faucet in your restroom, you can type in “Leaky Faucet Z120 Restroom”)
  5. Select your building and location
  6. Fill out the description with all relevant details .This would include details such as the specific issue and location, the extent of the issue, when you first noticed the issue, etc.
    1. If this work order is being submitted for your room and you have an approved service animal or emotional support animal (ESA), please make note of that for our facilities staff.
    2. Submit photo or video attachment if appropriate.

Note: Maintenance Requests are prioritized first by urgency (such as safety concerns) and then by submission date/time. If it has been over 48 hours with no communication about the status of your request, reach out to your Area Coordinator or Residential Life Coordinator.

If you are experiencing a facilities emergency or urgent issue, call the RA on-call number for your residential area ASAP. Facilities emergencies/urgent issues would include: 

  • Loss of power in an entire room or suite
  • No hot water
  • No heat when your building’s heat is turned on (you will receive notification via email when heaters are turned on for the colder months and when they are shut off)
  • Large leaks or flowing/rushing water leading to flooding 

Laundry machine maintenance is coordinated with WASH via the WASH-Connect App.

To submit a service request, tap on the Support icon within the WASH-Connect App and then select “Machine Not Working” .

Then, scan the barcode displayed on the machine or enter the six-digit machine ID .

If a machine is smoking or flooding, contact the RA On-Call for your area ASAP. In case of smoke or fire, contact University Police by dialing 911 if on main campus or (562)985-4101 if at Beachside .

Request a Refund through the WASH-Connect App. Instructions located on the WASH website.