CSUCCESS (California State University Connectivity Contributing to Equity and Student Success) is a bold initiative to enhance student achievement and create more equitable opportunities for the California State University, Long Beach community by providing industry-leading technology.

Frequently Asked Questions


Throughout the course of the COVID-19 pandemic, students indicated a lack of access to a computer or mobile device as an obstacle in the way of their achievement. CSUCCESS (California State University Connectivity Contributing to Equity and Student Success) represents the CSU's commitment to closing equity gaps and providing high-quality and reliable personal computing devices to support academic achievement.

During the pandemic, the CSU worked to address part of this challenge by investing more than $18 million to purchase more than 21,000 laptops and tablets and 10,000 mobile Wi-Fi hotspots for students, in addition to loaning out several millions of dollars’ worth of existing equipment.

Ongoing challenges of the pandemic require campuses to continue to deliver some courses virtually, posing persistent barriers to student success. These tools will help eliminate barriers and improve student success and equitable graduation outcomes, which are among the CSU’s highest priorities.

CSUCCESS equipment will be available at the start of the semester. Please visit the CSUCCESS webpage before the start of the semester regarding equipment pickup dates and times.

  • Must pick up your item(s) within 2 weeks of your registration.
  • Devices are available for pick up at the 2nd floor University Student Union Information Center as follows:
    Monday - Friday from 8:00 a.m. - 4:30 p.m. (excluding holidays)
    For pick-up questions, please contact USU Information Center at 562.985.4834 or email ASI-StudentUnion@csulb.edu.
  • Students must have their Student ID cards on hand to provide to staff when devices are picked up. If you are a first-year freshman or first-year transfer student who does not have a Student ID card yet, please bring a California-issued Driver's License or Identification Card, and you must have your Student ID number available.

If you have any questions, please contact the Division of Student Affairs at 562.985.5587 or students@csulb.edu.

CSULB loans the device to students for the duration of their education at CSULB. Upon graduation, students will be asked to return their device. Devices are provided on a loaned basis so as not to impact students’ financial aid.

Students will need to connect to Wi-Fi to get on the internet, make calls and send/receive emails on their iPads. The iPads are Wi-Fi only models and are not equipped with cellular data service.

CSULB continues to expand outdoor and parking lot access. The CSU continues to work with both public and private partners to support the expansion of broadband access across the State of California.

Students are advised to contact USU Information Center at 562.985.4834 or emailing ASI-StudentUnion@csulb.edu for information about replacing a damaged or lost device. If equipment is stolen, it is the student’s responsibility to report it to the police and communicate with their campus. In some cases, campus IT staff may be able to disable the device remotely, making it unusable until returned.

The CSU will not be monitoring students’ day-to-day activities on the iPads. However, each app has a privacy statement that explains how it collects and uses information.

That said, CSULB does monitor network traffic, and the mobile device management system will have the ability to alert IT staff if the student does something illegal or downloads an app not found in the official Apple App Store.

Students should refer to Acceptable Use of CSULB Electronic Communications Systems and Services.

The program is focused on new students, who need more support as they begin their college careers, particularly in light of the ongoing challenges posed by the COVID-19 pandemic. Future phases of CSUCCESS could include returning students.


You can return the laptop without the cable or original package at the USU checkout counter Monday through Friday (8:00 am – 6:00 pm).