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Guidelines For Preparing Documents To Be Uploaded

While preparing documents for upload, here are some guidelines to ensure that your file is formatted correctly for upload.


Accepted File Format

Our acceptable file formats supported are PDF, JPG, TIF, PNG, BMP.

Document Size (Content Upload Limit)

  • 30MB per file.
  • 80MB total files.
  • 50 pages per file.

Importing documents to a Personal Computer

NOTE: If the image is not clear and legible, it will delay the form submission process.

Using a Scanner

Scanning Requirements

  • A recommended resolution of 300x300 is required for scanned documents.
  • Using a lower resolution can make the document illegible and may result in your form being returned unprocessed.
  • Larger resolutions can be used, but will increase file size.
  • Every word of the scanned document must be legible.

On Campus Scanning

We have various locations on campus that you can utilize to scan and upload your documents. Please refer to our campus map and the following locations indicated below.

Horn Center

6 scanners (attached to the central Mac computers) in the Horn Center. Free for Students (requires log-in with their Student ID/password).  Email the PDF to yourself.


2 scanners. Free for Students (same as above)

Off Campus Scanning

Scanners are available at most office supply stores and shipping locations (Staples, Office Depot, FedEx, etc.) Most require a flash drive to save files.  Some allow emailing the document to yourself.

Using a picture from a Smartphone

Photo Requirements

  • Photos of supporting documents will be accepted if they are clear and legible. Photos of documents should be taken in good lighting (daylight) and be of a high enough resolution to be readable.
    • Images cannot contain flash spots or shadows that obscure parts of the document.
    • Avoid images that are zoomed in.  This can cause the image to be blurry which may cause your form to be returned unprocessed.
    • Images must contain the entire page of a document, if a document is over-cropped, or a portion of the page is not captured, your form may be returned unprocessed.
    • Please do not send photos taken of a computer screen.  Photos taken of electronic screens/monitors are hard to read.

green check mark

Acceptable Image 1

green check mark

Acceptable Image 2

red x mark

Skewed and Cropped Image
Skewed and Cropped

red x mark

Blurry or Pixelated Image
Blurry or Pixelated

red x mark

Bad Lighting Image
Bad Lighting


It is also important to take the following points into consideration while preparing documents for upload:

  • Make sure your document will open without problems in a desktop reader (e.g. Acrobat Reader or Image Preview)
  • A maximum of 50 characters is allowed for the filename.
  • Make sure your file is not password protected, or access restricted in anyway.
  • If you’re uploading Tax documents, it is best to upload your Tax Transcripts obtained from the IRS website.

Tips on How to Transfer Photos from Smartphone to Windows/Mac OS