HELP NOTES for possible problems using SHAQ CARES

HELP NOTES for Possible Problems Using SHAQ CARES

Can't get started or can't close a window to proceed?
Need Java Plug-In
Java Window Stays Open
Closing the SHAQ Results Frames
Problem with SHAQ or Computer Freezing
Can't Copy Results to Word Processor
Other Problems

CAN'T GET STARTED, CAN'T CLOSE A WINDOW TO PROCEED, or CAN'T VIEW A REQUIRED PLACE TO ENTER TEXT?

If you get stuck in some window that won't close because you can't find a button that indicates you should click on it to proceed, it may be a technical problem due to your computer screen resolution. It is very likely that you CAN see some sliver of the button (it is usually green). Look for that sliver and click on it. That should cause SHAQ to move on. (We are trying to take care of the problem.) If you can't enter required text, try finding a line to the right of the question/instruction and typing there (guess where it should be). That may work. We can't know exactly how SHAQ will appear on all browsers and computers. Unfortunately it will vary some with each.

NEED the latest JAVA PLUG-IN? Normally a pop-up window will tell you exactly what to do if you don't have a compatible Java Plug-in. Installation is very simple and important not only for running SHAQ but for many Internet operations on many websites.

If your browser (Firefox or Internet Explorer) doesn't have the JAVA Plug-in (Version 2.0 or higher) installed, you must download and install the Plug-in for SHAQ CARES to work. This is a simple procedure, and you probably already have a window open that tells you that you need to install it. For anyone who is concerned about hurting your computer, this is a very safe procedure and you should have the latest version of the JAVA. Plug-in installed to use with many new web sites. Follow STEPS 1-3 below:
1.GO TO SUN: Follow the directions on the pop-up and you will end up at Sun Computers' Web Site: www.sun.com/downloads/

2. Find the latest Java Plug-in. If there are a variety of downloads, find "Java," then look for JRE or Java Plug-in, they are smaller than the JDK, SDK, or other java editing programs that you don't need to run SHAQ. Make sure that it matches the operating system of your computer.

3. Follow the installation instructions.

CAN'T RE-START SHAQ OR CAN'T EXIT ALL OF IT'S FRAMES. CLOSE YOUR BROWSER--that will destroy all SHAQ information. Then re-open the Browser. Go back to SHAQ. [If an old version pops up, click on "Reload" in your browser tool bar.]

PROGRAM FREEZES BEFORE PRINTING RESULTS. Your computer probably does not have enough free memory (RAM), it needs AT LEAST 64-96 MB of RAM memory, and works best with 256 MB or more.

If you have had any other applications running on your computer besides your browser, restart your computer and have ONLY your browser running when you run SHAQ. Later you can open WordPad to copy the results into for saving to a file and/or printing.

If you want to do a complete SHAQ assessment and you have very limited memory and SHAQ freezes, try the following: (1) Restart computer and retake SHAQ. This time ONLY check that you want to take SPECIFIC QUESTIONNAIRES. Then choose the first 1-3 questionnaires on the list. If that works then save your results and (2) Restart computer and take SHAQ again, this time check that you are a "Previous User" to avoid some of the same questions and again check that you want specific questionnaires. Then choose a few different questionnaires. Save your results, (3) Continue this process until you have taken all the questionnaires you want. If this doesn't work and you have 64MB or more of memory, email us.

PROGRAM FREEZES WHEN TRYING TO COPY RESULTS TO WORD PROCESSOR. This situation is similar to the one above. You have probably run out of RAM memory. Use the same methods to cope with this problem. Using a word processor that takes less memory such as WordPad (under Windows accessories or NotePad) may also solve the problem.

CAN'T COPY AND PASTE RESULTS TO A WORD PROCESSOR. This situation is similar to the one above. You have probably run out of RAM memory. Use the same methods as above to cope with this problem. IN ADDITION TRY: It may be that you can cut and paste smaller amounts of the results one part at a time. (That way it takes less RAM memory to temporarily store the amount that is copied.)
If you have 128 MB of RAM and meet other criteria above, and still have a problem, please let me know. At least one AOL user had this problem.
Some combinations of browser, operating system, and computer will not work to copy material from the results window to a word processor for unknown reasons.

OTHER PROBLEMS? CONTACT US: If you are having any problems with SHAQ, contact us at tstevens@csulb.edu . If possible, don't close your browser, so that your results won't disappear.

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Success and Happiness Home Page
Success and Happiness Attributes Questionnaire (SHAQ) to assess self on many factors
Self-Help Internet Links (List only sites with useful FREE information)

Free, full-length self-help manuals. Psychologist Dr.Tom Stevens' Web Site at www.csulb.edu/~tstevens
Free, chapters from Dr. Stevens book, You Can Choose To Be Happy
Index of FREE SELF-HELP materials available on Dr. Stevens' web site

Email feedback to Dr. Tom Stevens at tstevens@csulb.edu (We appreciate the feedback.)

California State University, Long Beach (CSULB)
CSULB Division of Student Services