Results-based Consulting for Health Care Decision Makers (downloadable brochure)

• For further information on business research and consulting services, please contact Janice Frates: jfrates@csulb.edu, 949-515-0181.

Selected Recent Publications:

• Tocher, T. & Frates, J. (2011). Beat the Odds. Marketing Health Services, 31, 4-5.

• Gotz, C., Frates, J. & Wechsler, S. (2009). Geographic information systems (GIS) in health organizations: Emerging trends in professional education. California Geographer, 49, 87-106.

• Evashwick, C.J., Frates, J., & Fahey, D.F. (2008).  Long-term care: An essential element of health administration education. Journal of Health Administration Education, 25, 95-107.

• "Addressing the Need for Access to Culturally and Linguistically Appropriate HIV/AIDS Prevention for Latinos," with Britt Rios-Ellis, Laura Hoyt D'Anna, Maura Dwyer, Javier Lopez-Zetina and Carlos Ugarte. Journal of Immigrant and Minority Health Vol. 10, October 2008.

• "BJ Spitler: Geriatric Care Management Pioneer." Journal of Gerontological Social Work Vol. 50, No. 3/4, 2008.

• “Determinants of Children’s Participation in California’s Medicaid and SCHIP Programs," with Jennifer Kincheloe and E. Richard Brown. Health Services Research Vol.42, No. 2, April 2007.

• "Promoting Organ Donation to Hispanics: The Role of the Media and Medicine,” with Gloria Garcia Bohrer and David Thomas. Journal of Health Communication, Vol. 11, No. 7, November 2006.

• "Can We Trust Population Surveys to Count Medicaid Enrollees and the Uninsured?" with Jennifer Kincheloe, E. Richard Brown, Kathleen Thiede Call, Wei Yen and Jim Watkins. Health Affairs, Vol. 25, No. 4, July-August 2006.

• “Using Business Intelligence to Discover New Market Opportunities,” with Seena Sharp. Journal of Competitive Intelligence and Management, Fall 2005.

• “Consumer Directed Health Care: Consumer Perceptions, Early Employer Experiences,” with Ellen Severoni. Managed Care Magazine, June 2005.

• “The Latino Healthcare Professionals Project: Responding to the Diverse Needs of the 21 st Century,” with Britt Rios-Ellis. Journal of Health Education Administration, Spring 2005, Vol. 22(2):171-187.

• “Health and Human Service Delivery to Limited English Proficient and Immigrant Communities: Policy, Management and Educational Issues,” with Michelle Saint-Germain. International Journal of Public Administration, Vol. 27, Nos. 1 and 2, 2005.

• “Use of Student Interpreters to Serve Limited English Proficient Patients,” with Kevin Torres. International Journal of Public Administration, Vol. 27, Nos. 1 and 2, 2005.

• “Models and Momentum for Insuring Low-Income, Undocumented Immigrant Children in California", with Joel Diringer and Laura Hogan. Health Affairs January/Februarry 2003.

• "Hispanic Perceptions of Organ Donation," with Gloria Garcia Bohrer. Progress in Transplantation September 2002

• "Maximizing Claims Operations: A Key to Successful Financial Risk Management," with Mary Jo Ginty and Linda Baker. Healthcare Financial Management May 2002.

• "Mandated Managed Care for SSI Beneficiaries in a County Organized Health System: Implementation Issues and Access Challenges," with Zeina Hawkinson. American Journal of Managed Care, July 2000