You are here

BeachBoard FAQs

Get answers to the most frequently asked questions about BeachBoard, Zoom and Respondus.  See also our interactive BeachBoard Support FAQ chatbot, where you can type in your own questions and receive an immediate response.

Getting Started with BeachBoard

Access and Activate Your BeachBoard Course

How do I access my BeachBoard course?

Once you are in, select "View All Courses."

How do I activate my BeachBoard course?

Activating a course makes the course appear in the registered learner's My Courses widget. Activating a course also makes it available to learners if you have not set a Start Date or End Date for your course. Visit Activate Course Offering

How do I search and pin/favorite my courses?

Visit Searching for and pinning a course.

How do I navigate BeachBoard as an instructor?

To navigate BeachBoard, we have a quick start resource available or you can schedule an appointment with our BeachBoard support staff or an instructional designer.  

How do I set up my profile ?

Here is a guide for your question: Set your Profile.

How can I see which students are enrolled in which group?

The quickest way is to navigate to Groups in the navigation bar, then select the arrow next to the name of the group “category” and select Enroll Users. This will open a table of users with their group enrollments. You can also export an Excel spreadsheet if you wish, to learn more visit How to view or print group lists.

How do I copy an entire course into an empty course?

View the Copying Course Components Between Courses support page and look under the ‘Copying All Components’ section.

I accidentally deleted something, can I undo it and restore the item/file/discussion/assignment/submission?

BeachBoard allows instructors to "undelete" some items in a course. This article describes which objects can be restored (unassisted) by an instructor with the necessary permissions. If you need help restoring deleted content, reach out to for further assistance.

How do I create,  edit, or delete groups or categories?

View Create, Edit, or Delete Groups and Categories and look under the "Creating a Group" section.

How do I use Classlist?

Classlist shows who is enrolled in your course and who is online. There is also an additional feature to send emails and view user progress. Visit Composing an Email in BeachBoard

Communicate with your Students

How do I communicate with students?

Visit our Keep Teaching and Learning website and scroll down to “Step 2: Communicate with your students.

How do I email students?

You can use the Classlist to see who is enrolled in your course, check who is online, and send emails. Visit Composing an email

How do I post an announcement or news item?

Visit Creating an announcement item.

Is there an "instant messaging" tool?

To instant message with students in real-time, instructors can create a channel in Zoom and add them. For students to work in groups, other options include Google Hangouts or Facebook Group Chat.

Share Course Materials with Students

How do I add a content module?

You must create a module before you can add topics. You can create submodules (modules within existing modules) to establish a deeper hierarchy. Visit Learn How to Add a Module.

How do I delete a module or topic?

Visit Content Tools. Note: Deleting a module removes all topics within that module.

  1. On the navbar, click Content.
  2. In the Table of Contents panel, click the module or topic you want to delete.
  3. If you are deleting a module, click Delete Module from the module's context menu. If you are deleting a topic, click Delete Topic from the topic's context menu.
  4. Decide whether you want to remove the module or topic from the Content view only or permanently delete the module or topic from the course (this will also delete all associated objects including discussions, quizzes, etc.).
  5. Click Delete

How do I upload documents or files to content?

Documents and files are uploaded to BeachBoard using the Content Tool. Visit uploading a document.

How do I manage files?

The Manage Files tool is a file management system for your course.  You can use this tool to organize and upload files associated with your course offering. Visit About Manage Files

Why can't students see the content I posted?

If students say that they cannot see a Content Module or Topic that you posted, review the following settings for that Content Module/Topic:

  • From the course homepage, click
  • Select the Content module/sub-module from the contents section. If learners cannot see a content topic, click the topic's context menu, and select Edit Properties.
  • Click Add dates and restrictions.

Review the following:

  • Ensure that the start and end dates set on the Content Module / Topic are accurate. If there is a start or end date set on the Content module / topic that wasn’t intended, remove the dates filled in the Start Date and End Date fields so that they are blank.
  • Under Release Conditions, ensure that the release conditions set on the Content Module / Topic are accurate. If there are release conditions set that weren't intended, remove the release conditions by clicking the Delete icon. If the start date, end date, and release conditions are set accurately, and learners still can’t view the Content module / topic, then the reason the learners cannot view the Content is due to them not having met the release conditions to be able to view the Content.

How do I copy some part of a course into another course?

View Copying Course Components Between Courses and look under the "Copy Selected Components" section.

How do I pull videos from my BeachBoard media library into the course gallery?

Visit Course Galleries – Beachboard Media and look under the "Pulling Media from your Media Library into the Course Gallery" section.

Why are my students getting an Access Denied error message when accessing my media content?

The “Access Denied” error student receive when attempting to view course materials is a result of their browser settings. To make this content accessible, their browser must support third-party cookies. For navigation support and instructions, visit our Access Denied troubleshooting webpage.

How do I remove and edit videos from my BeachBoard Course Gallery?

Visit Course Galleries – Beachboard Media and look under the "Removing and Editing Videos" section.

How do I scan a document with my iPhone?

Since iOS 11, you may scan documents to Notes.  LinkedIn has created instructions on How to scan a document using your iPhone.

What is BeachBoard Media?

BeachBoard Media is a streaming video service that is built into BeachBoard.  Like YouTube, you may generate, upload and organize audio and video files in your BeachBoard courses.  Visit Beachboard Media.

How do I share video files with my students?

To share your videos on BeachBoard, use the Media tool:

  • Upload your videos, add YouTube videos, and more with My Media Library.
  • View a video tutorial

Record Lectures and Announcements

How do I record new lecture presentation videos with PowerPoint slide screen-sharing and webcam?

See the programs below:

How do I share video files with my students?

To share your videos on BeachBoard, use the Media tool:

  • Upload your videos, add YouTube videos, and more with My Media Library.
  • View a video tutorial

What is Camtasia?

Camtasia is a screen recorder and video editor that is free to download for CSULB faculty and staff at the Software Depot.

How do you use Camtasia?

Camtasia has several short tutorials and training videos on using Camtasia.  In addition, LinkedIn Learning, which is free to staff and faculty, provides you with in-depth tutorials. 

How do I screen-record from my iPhone or iPad?

Since iOS 11, you may record video on what you see on your screen.  TechSmith has created a resource on iOS screen recording.

Manage Assessments, Assignments & Grades

How do I create a rubric?

Rubrics are an assessment tool used to evaluate an activity or item based on a predefined set of criteria. They help ensure that activities and items are evaluated fairly and consistently. Visit Rubrics.

How do Respondus Lockdown Browser and Monitor work to proctor online exams, and do they prevent cheating?

Respondus Monitor and Lockdown Browser, used together, are deterrents to cheating for students. Lockdown prevents students from leaving the exam on their computer. With Monitor, students’ identities will be verified using the webcam, and any unusual activities during the exam will be conveniently flagged and recorded for your review. Please note that no technology can prevent cheating, and many students do not have the equipment required for these tools. Alternatives to high-stakes exams, such as frequent low-stakes quizzes, should be strongly considered. To decide if this is the right option for your assessments, please consult our CSULB Online Proctored Exam Considerations.
If you decide to go forwards with LockDown Browser and Monitor:

How do I let students submit document files for an assignment?

To create an assignment where students submit files (such as Word documents):

  1. Create a Dropbox folder
  2. Attach a grade item to the Dropbox folder

How do I create a Dropbox folder?

You can set up Dropbox folders for each of your assignments and set start dates, end dates, and release conditions; set up special access; and associate folders with competency activities. Visit Creating Dropbox Folders and Categories

Can students upload videos into BeachBoard?

Students will need a streaming service first, like YouTube or Vimeo to upload an MP4 video that they create. Once they upload their video to YouTube or Vimeo they may then post the share link in a Discussion Topic.

How can students record presentation videos?

Students can record presentation videos with narration using the recording option built-in to PowerPoint. Here is a guide for recording a narrated slide show, and then for turning the slide show into a video. Students may also use their Zoom accounts to record themselves and share screens to create an MP4 video.  They will then need to upload the video to YouTube or Vimeo. Once they upload their video to YouTube or Vimeo they may post the link in a BeachBoard Discussion Topic.

You may want to provide students with this guide to install Office 365 programs including PowerPoint.

How do I create an assignment and enable TurnItIn to stop plagiarism?

Enable the TurnItin integration on your assignments to monitor, grade, annotate, and compare submissions to an online database of original content. Visit Create an assignment and enable TurnItIn

How do I set the availability date for an assignment?

Add restrictions to an assignment to set availability, release conditions, and special access for your learners. Visit Restrict assignment availability and due date.

What files are acceptable for Dropbox Assignments and TurnItIn?

Students can upload any file type to Dropbox under 20MB. However, in order for you to view and provide annotation feedback on the submission inside of BeachBoard, it must have one of the following file types: Microsoft Office (.docx, .pptx, etc.), PDF, Open Office (.odt), or common image file types. Note BeachBoard cannot read Apple iWork file types or Google Docs links (Learn more). The BeachBoard anti-plagiarism tool, TurnItIn, accepts Microsoft Office, Open Office, PDF, and a few less common file types. It also cannot read Apple iWork files (Learn more).

How do I create a discussion board forum, topic, or thread?

Get step by step instructions for using the Discussion Tool. View these tutorials to learn more:

What are Discussions used for in a BeachBoard course?

Visit Discussions. The Discussions tool is useful for many activities:

  • Encourage users to share thoughts on course material with their peers
  • Set up forums for users to ask questions
  • Pose a question for the class to debate
  • Discuss the answers to an assignment
  • Create forums for groups to work on group assignments

How do I attach a rubric to a discussion topic?

Visit Rubric to a discussion topic. To attach a rubric to a discussion topic, you must first create a rubric and set its Status to Published.

  1. On the course home page, click Discussions./li>
  2. Click Edit Topic from the context menu of the discussion topic you want to attach a rubric to.
  3. In the Assessments tab, click Add Rubric.
  4. Select the check box for the rubric you want to attach to the discussion topic.
  5. Click Add Selected.
  6. Click Save and Close.

How can a student upload a file or document to be shared with the whole class?

Unfortunately, there is not a specific tool that allows your whole class to see a student’s uploaded document. However there are two ways for your students to share their work by using OneDrive, CSULB’s cloud-storage platform:

  1. Students can upload their document to their OneDrive account and post the link in a BeachBoard discussion topic
  2. The Instructor can create a OneDrive folder in their personal account, then share the link on BeachBoard with editing privileges so students can upload files to it.

How do I create a discussion board topic?

Your course can have multiple forums and topics, but you must create a forum before you can create a topic since all topics belong to forums. Visit Create a discussion topic.

How do I create a quiz, exam, or test?

See the ATS guide to Using BeachBoard for Online Quizzes and Assessments [PDF] for details on setting up a quiz.

How to create a Quiz from a Word document?

To build quiz questions, a program called Respondus can import questions directly from a Word document if they are formatted in a very precise way.

  1. Install Respondus 4.0 from CSULB Software Depot
  2. Format a question file
  3. Import a Question File into Respondus (Text Directions)
  4. Publish the Question File to BeachBoard (Text Directions at this link under “PUBLISHING,” the images are old but still work)
  5. Publish the Question File to BeachBoard

More resources for setting up your Quiz

Can I export grades for a quiz directly to the gradebook, or do I have to go through an Excel or CSV file?

If you have a Quiz in BeachBoard, you can set it up to automatically push grades to the gradebook. To do this, navigate to Quizzes in the course navigation bar. Select your quiz, then select “Assessment” on the tabs on top. Now, you can choose or create a Grade Item in your gradebook. Finally, check the box underneath “Allow automatic export to grades.”

How do I manage and share grades with students using the Grades Tool or Gradebook?

You can use the gradebook for many things; share individual student grades and comments, show class averages , feedback, and final grades. Learn the basics from these quick videos:

How do I give a disability student special access to an assignment?

Special access permissions allow you to set different availability dates and times for specific users. Visit Grant a student special access.

How do I enter grades?

Within the Grades tool, select the Enter Grades tab. The Enter Grades area is where you enter, import, and export grades for your users. In this area, you will see your grade book organized by user. You can also switch between the standard and spreadsheet views of the grade book. Visit Entering grades.

How do I add a graded assignment to the grade book?

Grade items include any items that you want to grade users on such as individual assignments, quizzes, or performance measurement. Each grade item has its own entry in the grade book, and you will assign a grade to each item for each user. Grade items can be tied to other course objects (such as quizzes or discussion forums) or they can exist independently. Grade items can also be graded differently depending on the type of grade item. For instance, items can be graded numerically, based on a grade scheme, or with a simple text message. To add a grade column to the grade book, create a grade item.

How do I set up my course with Grades and create a Grade Book?

To get started with setting up your grade book, use the Grades Setup Wizard: Create a Grade Book

How do I track attendance and participation?

Taking attendance is possible in both BeachBoard and Zoom.

How do I randomize questions in Quizzes?

Visit Shuffle Questions

What can I use to give alternative assessments?

With the move from face-to-face to online classes, faculty may want to consider switching assessments from a traditional high-stakes exam. Here are some alternative suggestions:

  • Change from one large question exam to multiple quizzes with less questions, questions can still be challenging, but provide less anxiety for the students and still test the knowledge of the student.
  • Make a large question exam a take home quiz with open book/ open notes, and a set time to complete
  • Utilize chapter questions from the textbook and have students submit their responses through BeachBoard Dropbox.

Additional Resources for your Alternative Assessments:

BeachBoard for Students

Why are my classes missing from the My Courses widget?

Visit Searching for and pinning a course. There are a few reasons why you might not see a course listed under My Courses and Organizations. Your class could’ve unpinned itself. Under “My Courses” select “View All Courses” and they should be there. If that is not the case, it might be related to enrollment. If you have just added the course in MyCSULB, wait approximately 24 hours for the system to place you in the course and it to show up under My Courses and Organizations. However, if an instructor has not activated a course or organization it will not show up under My Courses and Organizations. If you are missing a course or organization, contact the instructor of the course or organization.

When trying to watch my instructor's videos on BeachBoard, I keep getting an “Access Denied” error message. Why?

The “Access Denied” error student receive when attempting to view course materials is a result of their browser settings. To make this content accessible, their browser must support third-party cookies. For navigation support and instructions, visit our Access Denied troubleshooting webpage.

How do I view my grades?

Go into your desired BeachBoard course and click on the “Grades” tab in the navigation bar. If there are no grades displayed, it means your instructor hasn’t graded or published your grade yet.

How do I take a quiz?

To begin, click on Quizzes in your course’s navbar. Navigate to the quiz you want to take and click it. Read the details, it gives you important information about the quiz. When you’re ready, click Start Quiz! Watch this video tutorial on Taking a Quiz.

How do I find and email my classmates?

When you are in your desired course, find the **Classlist** link on the navbar and click it. This next page will show you a list of every classmate in your course. To find a classmate you can either type their name or ID # in the **Search For…** bar, or scroll down the page and search for their name in the Classlist by alphabetical order.

To email a classmate, click on the drop-down arrow button located next to their name and click on "Send Email." The next page will bring you to "Compose New Message." From there, you will provide a "Subject" and write your message in the "Body'" text box. Once you’re done, click on the blue button that says "Send" on top of the page.  Watch this video tutorial: Using the Classlist Tool (Students)

Why do I get an "Oops, your file could not be uploaded" when trying to upload my paper into Dropbox?

When running into any error messages when submitting files, try taking out all the special characters (!@#$%^&* etc.) out of the title of your file. Try uploading it again, this should fix the issue. Visit Submitting Assignments through Dropbox.

My instructor told me they didn’t see my Dropbox submission even though I am sure I submitted it. Now when I enter the Dropbox folder, my submission is gone. Help!

Visit Submit and Confirm a Submission. When submitting a file in the DropBox folder, it is very important that you follow these steps: 

  • Once you have added your file to the DropBox, click “add”.
  • Once you’ve clicked add, then click the blue button “Submit.” Even though it says “File Submission Successful,” you must click the blue “Done” buttom at the bottom. Otherwise your paper has not been submitted.
  • You will always receive a proof of submission in your email inbox, so make sure to double check before exiting BeachBoard. 

While I was taking a quiz, my internet stopped working and now my time expired. How can I take the quiz again?

Visit Learner Quizzes. If a connectivity issue occurs during a quiz or exam, reach out to your instructor who can restart your attempt. Be sure that when taking exams:

  • Your browser is up-to-date
  • You disable any third-party plug-ins that might interfere with exam
  • Make sure your responses are being saved.

How do I respond to my instructor's discussion post?

Visit Reply to a discussion thread or watch this video about Learner Discussions.

Click into your desired BeachBoard course and select “Discussions.” Find the Discussion post you want to reply to and click on the title (blue link) and click the blue “Start a New Thread” button. After writing a title & body click the blue button “Post”.

How do I redirect my campus student emails to my personal email?

Visit How to Auto-Forward BeachMail Messages. As a student, to setup automatic forwarding from your BeachMail account to a personal e-mail, follow the instructions below:

  • Sign into your Single-Sign-On account at
  • Click the BeachMail/Outlook tile
  • Choose the option that suits your needs when you are asked to stay signed-in
  • Located on the upper right-hand corner, choose the Settings gear icon
  • In the settings search bar, enter "Forwarding" and select the corresponding search result
  • Select "Enable Forwarding" and enter your personal e-mail address
  • Check the box "Keep a copy.." to you retain a copy in your BeachMail inbox
  • Click Save

Why do I get an 'Access Denied' error when trying to access the Course Gallery?

The “Access Denied” error student receive when attempting to view course materials is a result of their browser settings. To make this content accessible, their browser must support third-party cookies. Visit Access Denied – BeachBoard Media.

How do I turn BeachBoard notifications on/off?

Go to BeachBoard and click on your name and picture on the top right corner of your screen right next to the gear icon. Click Notifications. Select the email address and/or register the mobile phone number to which notifications will be sent. Select the course activities for which you would like to receive notifications. Click the Save button at the bottom of the screen. Visit Learner Notifications.

Why am I not receiving any emails from BeachBoard like my classmates do?

Usually when a student doesn’t receive any email notifications from BeachBoard is because it Is being re-directed to the Trash-folder. Go ahead and check your “trash” and check if there are any BeachBoard emails. Visit Emails in BeachBoard.

How do I view feedback from a Professor on a Dropbox assignment?

First, click into your course. Then click on Dropbox in the navbar. The next page will be Dropbox Folders. To view the feedback given on an assignment, look under the Evaluation Status column. It will either say Feedback: Unread or Feedback: Read<, depending on whether you have viewed the feedback yet. Click on Unread next to Feedback to read your professor’s feedback on the assignment. Visit Grades.

How do I respond to a classmate’s post in the Discussions?

Click into your course. Then click Discussions in the navbar. Search for the desired discussion topic and click the link containing the title of the discussion topic. The next page will show a list of all the posts from your classmates. To reply to a post, click the blue link that contains the title of your classmate’s post. Then click Reply to Thread on the next page to reply to your classmate’s post. Write your message in the text box then click Post.

Note: To add attachments such as a document or powerpoint to your reply, click on the right pointing arrow on the left side of Add Attachments located under the text box. This is where you could also Record Audio as an option. Visit Discussions.


Getting Started with Zoom

How do I use Zoom on my PC or Mac?

If you are hosting a Zoom meeting, download the Zoom desktop client for your computer and install it first.  If you are a meeting participant, you can download the Zoom desktop client before your meeting or you will be prompted to download and install it when you join a Zoom meeting for the first time. Visit the learn how to use the Zoom Desktop Client page.

How do I get started with Mobile iOS for Zoom?

Using the Zoom Cloud Meetings app on iOS, you can join meetings, chat with contacts, and view a directory of contacts. Visit Getting Started Mobile iOS.

How do I use Zoom on a Chromebook?

Download the app from the Chrome web store. Join a meeting by opening the Zoom app and entering the meeting ID.  See Getting Started on Chrome OS. Users on Chromebooks are unable to join breakout rooms within a meeting, but can be in the main room. See also Managing Breakout Rooms.

Signing In

Can I sign up through SSO for Zoom?

Sign in with SSO, and then click on the Zoom “chiclet.”

Is it better to access Zoom through BeachBoard or SSO?

It does not matter – if you click on the Zoom link in BeachBoard you will be sent to our SSO site.

Limits and Uses

Is there a time limit to my Zoom Session?

Faculty and staff have a Zoom Pro account with a 24-hour meeting limit. Students have a Zoom Basic account with a 40-minute limit. Visit CSULB Zoom.

Can I use Zoom for office hours?

You can use Zoom for your office hours. The best practice is to use your personal meeting ID. Visit information about the Personal Meeting ID and Personal Link.

How can I take attendance in Zoom?

You can view attendance as well as when the participants entered and left the meeting. Learn about generating meeting attendance reports. 

Is Zoom safe and secure, and encrypted?

We have some tips and measures to help keep your Zoom meetings private and secure. Visit Zoom - Security Considerations.

Zoom for Students

Can my students host a Zoom meeting?

The co-host feature allows you to share hosting privileges with another Zoom user in a meeting or webinar. This can be useful to allow another user to manage the administrative side of the meeting, such as muting participants or starting/stopping the recording. You can assign up to 50 co-hosts in a meeting.  Co-hosts are assigned during a meeting and cannot start a meeting. If a host needs someone else to be able to start the meeting, they can assign an alternative host. Learn about enabling and adding a co-host

Is Zoom free for students?

Students are eligible for the Zoom Basic account which allows users to host meetings up to 40 minutes. To host longer meetings, students must buy the Pro account directly from the Zoom website or choose other options.

NOTE: A Zoom Pro account is not needed to attend and take part in a Zoom meeting. Visit Zoom for Students.

Is Zoom available for Teaching Assistants, Tutors, and Graduate Assistants?

They have access to the free student account. If that does not meet their needs, they can email us to request a pro account. Visit Zoom for Students.

Advanced Features

Can I transfer files during a Zoom meeting?

Zoom allows to quickly and conveniently transfer files via the in-meeting chat feature. From the chat window, click the “More” setting to invoke the menu and select the option to “Share file in meeting”. This is also supported in private chat. To enable this feature, visit the Zoom Settings page and enable File Transfer.

How can I take attendance in Zoom?

You can view attendance as well as when the participants entered and left the meeting. Learn about generating meeting attendance reports. 

How can I know if students are focused or on-task while screen sharing content?

Only while screen sharing, Zoom allows hosts to track participant attention, which helps determine if they are focusing on the material being presented via Share Screen tool. When participants are not focusing on-task, a clock icon will appear next to their name. To enable this feature, visit the Zoom Settings page and enable Attention Tracking.

How are people using fake backgrounds in Zoom? 

The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. You can turn this feature on for your webcam from the Zoom homepage in the settings (gear button). Visit Virtual Background Support.

How much storage space do I have for my recordings in Zoom?

If recording the meeting to the cloud, the size limit is 1GB per recording, with no limit on how many recordings can be stored. If recording to a local source, there is no limit. Keep in mind that local recording uses about 200MB per hour.

Where do I find my Zoom recordings?

You can record your Zoom meeting or webinar locally to your computer or to the Zoom cloud if you are a licensed user. Files stored on the cloud can be accessed on your desktop or from the web. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. Visit finding and viewing recordings.

Where are my Zoom videos stored after recording?

Visit Finding and Viewing Recordings You can access recordings of Zoom meetings from the Zoom web portal or your Zoom Desktop Client, depending on where you stored them.

  • On the web:  Select Recordings from the left-hand menu. You will see tabs at the top with listings for Cloud Recordings and Local Recordings, but you can only open local recordings in your desktop.
  • In the Desktop Client: Select the Settings button, then find a menu option called *Recording* - Select or view the location for your local recordings and view how much cloud recording space you have and how much is in use.

What does the “Raise Hand” button do in Zoom?

The “raise hand” feature notifies the instructor that a participant needing help. Visit Raising Hand In Webinar.

Why should I use the waiting room option in Zoom?

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. You can send all participants to the waiting room when joining your meeting or only guests, participants who are not on your Zoom account or are not signed in. Visit the Waiting Room overview.

How do I use a waiting room in Zoom?

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. Visit using a Waiting Room in Zoom.

How do I manage attendees in Zoom?

You can have both panelists and attendees in your webinar and manage them as the host. By clicking on Participants in your host controls, you can manage the panelists and attendees in your webinar. This includes promoting to co-host or panelist, demoting panelists to attendee, unmuting, stopping video, and more. Visit managing attendees in Zoom.

Can I assign participants to breakout rooms in Zoom?

You can create breakout rooms and have an option of creating groups. You can also pre-assign students to breakout rooms prior to the meeting. Learn about managing Breakout Rooms.

When using Zoom for a class, how many people can see each other simultaneously on the screen?

Depending on your CPU, you can display up to 49 participants in a single screen of the gallery view. If more than 49 attendees are in the meeting, 49 thumbnails are displayed on each page. view up to 1,000 thumbnails by clicking the right or left arrows in gallery view to display the next 49 participants. Learn about displaying participants in the gallery view.

How can I change Zoom settings?

The full list of Zoom settings is available online from your Zoom page, which you can access from Okta or in the menu of any course. You can also change some Zoom settings in your Desktop Client or mobile app. To do so, open the program or app and select the settings “Gear” button on the right side. Settings that you can update include profile edits, closed captioning, reminders, synced calendars, mute on entry, and many more. Visit Changing settings in the desktop client or mobile app.

Preparing for a Meeting

Is it better to access Zoom through BeachBoard or SSO?

It doesn't matter – if you click on the Zoom link you will be sent to our SSO site.

What is the difference between a Zoom meeting and a webinar?

Visit Meeting and Webinar Comparison.  Both the Meeting and Webinar platforms offer similar features, with a minor distinctions.

  • Meetings are designed to be collaborative, giving the opportunity for the participants to share their screen, turn on their webcam and audio, and see other attendees.
  • Webinars allow the host and any designated attendee to share their screen, audio and video. Webinars allow view-only attendees who can use the Q&A, chat and polling question features to interact. In the webinar function the host can unmute the attendees.

How do I schedule a Zoom meeting?

You can schedule a meeting on the web, through the Zoom Desktop client, through the Zoom mobile app, or through one of our many integrations. Learn more about scheduling a Zoom meeting.

How do you schedule a webinar in Zoom?

For information about scheduling a webinar, visit scheduling a webinar.

How do I test my audio and video in Zoom?

The Zoom desktop app allows you to test your audio and video before hosting or joining a meeting.  Click on one of the links below for more information:

How do I prepare for a Zoom meeting?

For information about preparing for a Zoom meeting, visit the Getting started in Zoom page.

How do I find the meeting ID in Zoom?

The meeting ID is the meeting number associated with an instant or scheduled meeting. The meeting ID can be a 9, 10 or 11-digit number. The 9-digit number is used for instant, scheduled or recurring meeting. The 10, or 11-digit number is used for Personal Meeting IDs. Visit the Finding an ID is Zoom page.

How do I setup a recurring meeting in Zoom?

Zoom allows you to schedule meetings with multiple occurrences, so that each occurrence uses the same meeting ID and settings. You can schedule these meetings in daily, weekly, and monthly increments. You can also set a recurring meeting to be used at any time. Meeting IDs for recurring meetings expire 365 days after the meeting was last started.

How do share my screen in Zoom?

Click Share in your meeting and choose the screen that you would like to share. Learn more about sharing your screen.

Can I record my meeting in Zoom?

Zoom meeting hosts can record meetings locally to their computer.  Zoom meeting hosts who are& licensed can also record Zoom meetings to the Zoom cloud. In a Zoom meeting, press Record to start the recording. Learn more about local recording and cloud recording.

Where do I find my recordings in Zoom?

By default, local recordings are saved to your Documents folder. Cloud recordings can be found on the Recording page of your Zoom web portal. Learn more about locating your recording.

How can I leave a Zoom meeting I am hosting without ending it?

As the host, you can assign the host controls to another user and leave the meeting, enabling the participants to continue without you. This allows the meeting to continue without you, and the assigned user to have host control over the meeting. In the host controls, click Manage Participants. Hover your mouse on the name of the participant you want to pass the meeting to, select More, and select Make Host. Click OK. You can now leave the meeting! For a detailed overview, visit Pass Host Controls and Leave the Meeting.

How do you take a poll in a Zoom meeting or webinar?

The polling feature for meetings allows you to create single choice or multiple-choice polling questions for your meetings. You will be able to launch the poll during your meeting and gather the responses from your attendees. You also can download a report of polling after the meeting. Polls can also be conducted anonymously, if you do not wish to collect participant information with the poll results. Visit:

How can I limit the participant permissions in a Zoom meeting?

You can have both panelists and attendees in your webinar and manage them as the host. By clicking on Participants in your host controls, you can manage the panelists and attendees in your webinar. This includes promoting to co-host or panelist, demoting panelists to attendee, unmuting, stopping video, and more. Visit Managing Participants in Webinar.

Troubleshooting an Issue

Why is my camera not working in Zoom?

If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, visit the tips on troubleshooting a camera that won't start or show video web page.

Why is my audio not working in Zoom?

The Zoom desktop app allows you to test your audio and video before hosting or joining a meeting.  Click on one of the links below for more information:

Why is there an echo in my Zoom meeting?

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local. Learn about common causes of audio echo.

Why can’t I annotate in Zoom?

Zoom allows meeting participants to annotate on a shared screen as a viewer or the one that started sharing your screen. You can also use annotation tools when sharing or viewing a whiteboard. If someone is unable to do this they may need to enable annotation from their Zoom account page online.

Why is there an echo in my Zoom meeting?

Learn about common causes of audio echo. Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local.

Why can’t I give a thumbs up reaction in Zoom?

Zoom allows participants to give silent, non-verbal feedback such as clapping or thumbs up using the Reactions button in the meeting controls panel. If someone is unable to do this, they may have to enable Non-verbal Feedback in the settings on their Zoom account online.

Respondus LockDown and Monitor

How It Works

What is Respondus LockDown Browser and Respondus Monitor?

LockDown Browser is a locked browser for taking quizzes in BeachBoard. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a BeachBoard test requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. You may be required to use LockDown Browser with a feature called Monitor, which will confidentially record you during an online exam for your instructor to review. Here is basic information to get started with an exam in Respondus LockDown Browser:

What does Respondus LockDown Browser limit?

  • Lockdown browser will not allow the use of other online applications other than the quiz in BeachBoard, unless specified by the instructor of the course.
  • We do not recommend attempting to use Zoom with Lockdown browser. Instead use Monitor to proctor test.
  • Requires a camera be connected to the computer being used for testing (or an iPad, learn more about this option).
  • Note that Respondus will flag the instructor of any inconsistencies while taking the test. Be sure to be in a space that is distraction free, or limited distractions.
  • You may be required to verify your ID, it is recommended that you keep your CSULB Card, Driver’s license or other permanent ID available when setting up the Lockdown Monitor.

System Requirements

What are the system requirements that my computer needs to use Respondus Lockdown and Monitor?

To install and use Respondus Lockdown with Monitor, you must have a PC, Mac, or iPad with these minimum specifications. Chromebooks, smartphones, and Virtual Machines are not compatible:



  • Mac: OS X 10.10 to 10.14 [Check your macOS]
  • LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results. Students running OS X 10.13 (High Sierra) should use LockDown Browser version or newer for best performance.
  • 512 MB RAM [Check your RAM]
  • Check your Webcam]



Installation Requirements

How do I install Respondus LockDown Browser with Monitor?

You must have a computer that meets minimum system requirements. If you are on a PC or Mac, use this link to download and install the latest version of LockDown Browser, also found on any LockDown exam on BeachBoard. Respondus Monitor is also included in the installation. If you have an iPad and your instructor has enabled iPads in Respondus LockDown Advanced Settings, you can follow these directions: Can an iPad be used to take a LockDown Browser exam? (instructions for students).


What if I am experiencing issues with Respondus LockDown Browser with Monitor?

If you are experiencing issues with Respondus LockDown Browser with Monitor, review this website for common support questions. You can also reach out to the Technology Help Desk at 562.985.4959 or

Assessment Alternatives

What if a student can’t use Respondus LockDown Browser with Monitor because they don’t have a laptop?

If a student cannot use Respondus LockDown Browser, here are a couple of options:

  • Work with your instructor to coordinate a time to visit Horn Center computer lap on CSULB campus and take the exam at one of the desktops during the hours of operation.
  • Work with your instructor on an alternative method of assessment if unable to get to the Horn Center during open hours and unable to use Respondus on a personal device.

Faculty can also consider offering alternatives assessments to exams: