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The Learning Center FAQ

You can schedule back-to-back appointments to stretch your appointment for an hour if you feel you need that time.  Often, hour-long appointments are needed for topics such as idea organization and reading strategies.

Tutoring:

Tutoring Appointments are currently available via Zoom.
The program will continue to hold appointments virtually for the foreseeable future.

If you would like to book an appointment please schedule via SSC (directions below).
Your tutor will email you a link inviting you to their Zoom session at the start of your meeting day and time.

Make An Appointment

How do I schedule an appoitnemnt?

If you would like to book an appointment, please schedule via Beach Connect. Please check your e-mail the night before your appointment for the Zoom link to your appointment. View the Appointment Procedures & Guidelines for more information.

How long are the Appointments?

Appointments are limited to 1 hour per course per week.

What is the cancelation policy?

Appointments not cancelled within 4 hours of their start time will be marked as a "No Show.

Is tutoring free for current CSULB students?

Yes, turoting services are free to current CSULB students. All fees for individual appointments have been dropped.

How long will my request for appointment take to be proccessed?

Please allow at least 24 business hours, and up to 72 business hours, for 1-on-1 appointment requests to be processed

Academic Coaching:

Individual appointments are currently available via Zoom. When scheduling, select ‘online academic coaching’ as your reason. Please check your e-mail the night before your appointment for the Zoom link to your appointment.

Request an Appointment

How do I schedule an appoitnment?

If you would like to book an appointment, please schedule via Beach Connect. When scheduling, select ‘online academic coaching’ as your reason. Please check your e-mail the night before your appointment for the Zoom link to your appointment. View the Appointment Procedures & Guidelines for more information.

How many free appointments can I make? 

Appointments are unlimited and free; many students schedule weekly to stay accountable and make progress on their learning goals. 

What topics does an academic coach help with?

  • Learn challenging material
  • Manage you time more effectively and efficiently
  • Recognize important information in a textbook or lecture
  • Manage stress and anxiety
  • Study for and take tests successfully
  • Plan research projects and papers

Can I select my coach?

When you make your appointment, you can select the coach you would like to work with.  If you are making the appointment over the phone/zoom, let the persona helping you know the name of the coach you would like to work with.

Can I attend my appointment with a friend? 

Yes, a friend or classmate can attend your appointment with you, but they will need to be a CSULB student in order to be “checked in” to our systems.

Do I have to schedule an appointment or can I just drop-in?

An appointment will ensure that you get time with a coach to work on your skills and is recommended. See our webpage for days and times available for drop-in help. 

What should I expect for my first appointment?

The coach will ask you what classes you are taking, how you feel you are doing in those classes, what grades you have so far, and what you would like to work on.  A typical first question is “what are you here for today?”.  To prepare, browse the Academic Coaching web page and take a look at some of our resources to get an idea of topics you may want to talk about.  Our coaches will offer you strategies to try related to your study questions and will encourage you to make a follow-up appointment so that we can see how you are progressing.  Appointments are most successful when students are open and honest about their study needs.  All information discussed in the appointment is confidential.

How long are the appointments?

1 - on - 1 appointments will last 30 minutes.

What if I need an hour-long appointment?

You can schedule back-to-back appointments to stretch your appointment for an hour if you feel you need that time.  Often, hour-long appointments are needed for topics such as idea organization and reading strategies.

Are appointments free for CSULB students?

Yes, appointments are free for current CSULB students.

If I am meeting on Zoom do I have to use video/camera? 

We would love to see your face, but camera is completely optional.  Your coach will use camera unless otherwise indicated due to technical issues, etc.

I am not available during the posted appointment hours, can I still get help?

Yes, a coach can work with you via e-mail if that works better for you.  E-mail Jennifer Luarca at Jennifer.luarca@csulb.edu to set that up. 

What if I miss my appointment?

You will get a “no show” notification from Beach Connect letting you know you missed your appointment.  You can then re-schedule at a better time. 

What if I have to miss my appointment?

If you can, cancel your appointment via Beach Connect so that time can be freed up for another student.  Then, reschedule at a better time. 

Do you offer workshops for classes, clubs, or organizations?

Yes, CSULB faculty, staff, clubs, and organizations can request workshops for their class or group.
Workshops are free and can be tailored to your class or group's needs.
We do ask that a faculty and/or staff member is present during the workshop for supervision purposes.

To schedule a workshop contact Jennifer Luarca at Jennifer.Luarca@csulb.edu

Supplemental Instruction:

In order to take an SI class, you must be enrolled in the course section that offers supplemental instruction. Look up the class for which you want assistance in the CSULB Schedule of Classes. The "COMMENT" section will state whether an SI course is available. If an SI class isn’t an option, tutoring or an Academic Coach may be available.

Register for SI

Trouble Registering for SI?

Instead of searching for SI, try typing in the number for the SI directly into the box above the search option. If you are still experiencing problems, please contact TLC at TLC-SI@csulb.edu.

How much does SI cost?

If you’re a full-time student, SI is included in your registration fees. Out-of-state and international students must pay for the additional unit.

Want to become an SI Leader?

The Supplemental Instruction program is currently accepting applications for Fall 2021. Please apply here: https://csulb.qualtrics.com/jfe/form/SV_bkeBEgrnhU2vVkh