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CALIFORNIA STATE UNIVERSITY LONG BEACH
Summer 2002

There are three kinds of lies: Lies, damned lies and statistics. -- Disreali

Course Schedule
Grading

Marketing Research
Dr. Mary Wolfinbarger
Dr. Pamela Homer 

Group Project
Student Grade Sheet


Textbook
:  Marketing Research:  A Practical Approach for the New Millennium,  Joseph H. Hair, Jr., Robert P. Bush and David J. Ortinau (with SPSS statistical package).


Description of the Course:
 

Marketing research is a pervasive function of modern organizations. If, in fact, the "marketing concept" is to be implemented, marketers must have a way of determining what it is that customers desire. As the complexity of the problems facing the marketing manager has increased in recent years, so has his or her need for information -- about the market environment, about the competition and particularly about the customers. It is now a virtual certainty that every marketing manager (and many managers in other functional areas and in general management) will come in close contact with marketing research frequently through his or her career in business.

Marketing research techniques can broadly be separated into qualitative and quantitative approaches. Qualitative techniques include many methods, such as focus groups and in-depth interviews. Quantitative methods are numerous; although we will discuss qualitative techniques, in this class we will focus on experimental and survey research.

We will focus especially on survey research. Students will learn to develop a questionnaire, code and enter data, to analyze data, and finally, to prepare a managerial report that concisely and clearly summarizes results. Students are not expected to become statisticians; they are, however, expected to learn how to successfully use and interpret statistics. The uses, as well as the limitations of specific statistics, and "hard data" in general, will be explored. Students will learn how to use the statistical package most widely used by marketing research firms, SPSS.  

Course Goals:

  • To improve the student's ability to critically and conceptually analyze research results.

  • To develop the student's ability to critically evaluate alternative research designs and to develop and select the most appropriate one for a particular problem situation.
  • To provide the student with the necessary skills to implement a research design
  • To provide the student with an introduction to the various data analysis procedures that are most frequently used in marketing research.
  • To provide the student with an introduction to the statistics program SPSS-PC.

In brief, this course is designed to make the contacts between management and marketing research as productive as possible by making each student an intelligent user and consumer of marketing research. Four learning vehicles will be used in the course: a) readings, b) lectures, c) discussion and assignments of problems and readings and d) execution of a Research Project and d) tests.

Group
Mini-Project:

The objective of the research project is to provide you with some experience in applying the concepts and methods of marketing research to a real marketing problem. The project will be implemented and a report (made up of PowerPoint slides) will be written by self-selected three- or four-person teams. You will analyze an existing data set
. There will be no extensions on the final report deadline.  The report will be a PowerPoint presentation.
Sample Presentation -- Midas (This example is much, much longer than your project will be.)

These sections will appear in your final report:

  • Key findings: similar to an executive summary, it contains a brief background of the project, and major findings.
  • A fuller background of the project and a description of the research design, questionnaire and sample.
  • Graphs with text below them describing (briefly and directly) your analyses and findings. The graphs should be easy to understand quickly and make straightforward, easy-to-understand points.
  • Limitations of the research (be careful -- write these honestly, but in a way that develops some confidence in the findings).
  • Conclusions and recommendations: Interpret results and outline how these may be used by decision maker(s).
  • Appendix: Survey instrument and any technical details and output of interest not included in the body of the report in which a specialist may be interested.  These do not have to be part of the PowerPoint slides, but may be attached to them as part of the hard copy you turn in.

Grading
2 tests ………………………….65%
Final Project/Presentation .....25
Assignments &
Class Participation …………..10
Total...................................100%

Course Schedule
Session 1: June 25
Introduction to the Course. Discussion of the Research Project.
The Marketing Research Process

Read: Ch. 1, pp. 3-22.
Read: Ch. 2, pp. 26-51.
Read: Ch. 3, pp. 56-87.
Lecture 1
to download
Session 2: June 27
Exploratory and/or Qualitative Methods
Read: Ch. 4, (Secondary Research, pp. 94-119.
Read: Ch. 8, pp. 208-242, Illustration 244-250.
Read: Ch. 19, pp. 630-635 (Writing up focus group research.)
Class Video: Oregon Public Broadcasting:  Evaluations of Communications OR Ernest Dichter Positions Barbie
.
In-class group assignment:
Develop your own focus group interview on the topic of what students want from classes in their major in the business program.  In writing the questions, think about what characteristics of the program contribute to satisfaction/satisfaction (and any other questions you would like to ask to evaluate the program)?  (You can use Exhibit 4 on pp. 247-248.) This assignment should be turned in next week.
Lecture 2 to download
Session 3: July 2 (Thursday, July 4 is a holiday)
"
By virtue of having been asked a question, a respondent ceases to be a real person." -- Robert A. Lutz in Guts
Primary Data Collection/ Questionnaire Design and Attitude Measurement
Read: Ch. 12, 374-405.
Read: Ch 13, 410-441.
Read: Ch. 14, 446-465.
In-class discussion and
assignment: Hallmark Questionnaire (will receive in class) -- What needs to be done to make this questionnaire better? You do not have to re-write the questionnaire, but make a concise but complete  list of changes that need to be made to the questionnaire.
Lecture 3
  Large file, will receive hard copy of slides in class

Session 4: July 9
Sample Design and Data Collection
Data Entry, Hypothesis Testing, Data Entry in SPSS, Some Basic Data Presentation -- Bar Charts, Pie Charts, Tabulation, Descriptive statistics

Read: Ch. 11, pp. 330-368.
Read: Ch. 15, pp. 490-517.
Read: Ch. 16, pp. 526-543.
Introduction to data set your group will be using for final project.
Lecture 4 to download
Lecture 5 to download

Session 5: July 11
Exam #1
Session 6: July 16 (Dr. Homer begins teaching.)
Download Sample SPSS Data Set, Topic: German/American Service Quality
Crosstabulation/Crosstabulation in SPSS
(topic is lightly covered in your text, but will be more completely covered in class)
Read: Ch. 15, pp. 511-517.
Analysis of Variance/Analysis of Variance in SPSS

Read: Ch. 16, pp. 543-549.
Session 7: July 18
Correlation and Regression Analysis/Regression in SPSS
Read: Ch. 17, 572-594.
Begin work in lab on mini-project.
Session 8: July 23
Experimental Design
Read: Ch. 10, pp. 299-327.
Work in lab on mini-project.
Session 9:: 
Work in Lab on mini-project.
Session 10:  July 30
Presentations or work in lab (if students are still working on mini-projects)
Session 11:  Aug 1
Final Exam