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Principles of Marketing
Study Guide Marketing 300, Complete Study
Guide for all tests except for Final |
These chapters are all
interesting to read from front to back, including the stories (Real
People, Real Choices scenarios) that open and close each chapter. In
this study guide, I've simply try to exclude a few topics here and there
and to highlight some terms, tables and figures I don't want you to
overlook.
Read entire chapter and now the key terms on pp. 27-28
Except for: myths, needs, Total Quality Management,
lifetime customer value (this term will come up later in another unit in
class) and wants
Note also:
Form, Place, Time and Possession utility (bottom of page 7)
Chapter 2
My emphasis will be on pp. 44-57 in
this chapter. Strategy (pp. 33-43) is an important topic, but it
is also one that will be covered in more detail in other business
courses.
In Table 2.2 (p. 53), you should know the Sherman Antitrust Act, The
Federal Trade Commission Act, the Robinson-Patman Act and the Children's
Television Act.
Take a look at the fold-out "Building
a Marketing Plan" (at the end of chapter 2) -- this is an overview that
shows you all the elements that go into a marketing plan and keys those
elements to chapters in the book. The fold-out should help you visualize
how all the various elements of marketing planning are brought together.
Chapter 3
Read the AMA Code of Ethics (Figure 3.1 on page 67)
Your focus should be on pp. 63 to the top of p. 72 (the rest of the
chapter is on global marketing -- this is an important topic, but most
of you must take CBA 300, International Business, which covers these
issues in much more depth).
Chapter 5
All key terms except for consumer to consumer e-commerce (I
find the authors' definition and treatment of this term unusual);
correspondingly, you should cover all chapter pages except for bottom of
p. 158- 159 (the portion that deals with "C2C e-commerce). I
promise to bring up the impact of blogs on marketing when I talk about
innovation and diffusion later in class.)
Pay attention to
Maslow's Hierarchy, Figure 5.5.
Chapter
7
An important chapter that adds some topics to the traditional
segmentation chapter. These additional topics are relatively new for
Principles textbooks and they are important additions. Therefore, I'm
going to assign the whole chapter and all the terms. Take a good look at
Table 7.2 at what is often called the IDIC model. I'm going to
cover branding in more detail later on, so perhaps "brand personality"
isn't that important right now. Also, the term "metrosexual" is great
for a conversation at a party, and it makes for a fun discussion, but
it's not central to segmentation issues.
Chapter
4
Key terms on p. 130, except for Marketing Information System
(MIS), marketing decision support system (MDSS), marketing intelligence
systems
Know all the various
survey methods (pp. 115-117 and pay attention to table 4.3 on pp. 114),
personal observation, unobtrusive measures and mechanical observation
(pp. 117-118), all the probability and non-probability samples,
completion test (pp. 119-120), uses of online research techniques
pp. 127-128 (note the term selection bias on p. 128).
Chapter 8
Conceptualizing the Product, Chapter 8, pp. 227-237 -- everything up to
B2B Products (know all the terms, both bold and italicized in the
chapter)
Table 8.1 has good examples (p.231).
New
Product Development, Read Chapter 8, Bottom of p. 237-254.
Everything but "convergence."
Check out the adoption pyramid in Figure 8.5, Figure 8.6 and table 8.3.
Chapter 9
Branding and
Packaging, Chapter 9, Bottom of 275- 287
All of this material, all terms. Take a good look at figure 9.7
and (p.277) and the inset on measuring values on pp. 280.
You should know the difference between the different metrics.
Chapter 9 , 261-275
Give close attention 265-268 and 272-275. I find the discussion of
TQM, ISO9000 and Six Sigma too limited to be very useful -- and I
suspect you will discuss these programs in MGMT 300, so you can skip
these. I do like Figure 9.4 and perhaps this conceptual picture of
quality will remind you of your in-class discussion of customer
satisfaction.
Chapter 11
Monetary and non-monetary prices, opportunity costs
Steps in price planning
Prestige products
As important as it is, you don't need to know about price elasticity of
demand for this class (but I sure hope you learned it in economics)!
Look at costs on pp. 333-334 and Break-even analysis (335-337) which we
will do in class.
Look at Evaluating the Pricing Environment (all)
Demand-based vs. Cost-based pricing
Look at target costing and yield management pricing
Skip pricing leadership (I will be using this term in a different way in
class)
Value pricing and EDLP
New product pricing (skimming vs. penetration pricing)
Look at payment pricing
Price bundling
Captive pricing
Skip distribution-based pricing
Skip Discounting for Members of the Channel
Dynamic pricing
Customary pricing
Internal reference price
Assimilation and contrast effects
All psychological pricing strategies
Deceptive pricing practices, unfair sales acts, price fixing, predatory
pricing
Chapter 12
Entire Chapter
Look at Table 12.1
I will be using the model in Figure 12.2 in class
Look at Figure 12.5
Read the Disney story on p. 383 in Measuring value/marketing
metrics
Chapter 13
Read entire chapter.
Note all the various advertising appeals on 399-400
Advantages and disadvantages of various media (summarized also in table
13.1 on p. 403)
Types of internet advertising -- note: paid search is currently the
largest % of advertising expenditures on the internet -- you can see it
to the right of listings at Google, with sponsorships occasionally at
the top of listings (marked as paid advertising). The authors left
out "rich media advertising" which is also growing online and allows
more creative freedom and impact.
Note the possible objectives of public relations
Read the m-commerce strategies. Note location-based technologies.
Chapter 14
Read all.
Look at Table 14.1
Check out measuring value/marketing metrics on p. 432
No all the types of price-based consumer sales promotions and
attention-getting sales promotions
Look at Table 14.2
Don't miss "Technology and Personal Selling"
Don't miss all the steps in the selling process.
Notice the role of VOIP at the botto of 443.
You can skip the section on Sales Management (pp. 444-448).
Chapter 16
is currently a "maybe" chapter.
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