Ourview
Telemarketing
becomes illegal
We all have our own ways of dealing with
telemarketers.
Some
of us are suckers, and we politely sit through
the entire call only to respond, “No thank
you.” This is always a hassle, though, because
the telemarketer counter attacks with, “But
how could you turn down such an offer?”
Others
are not so patient. Telemarketers are often
times very obtrusive and many people react
accordingly, getting angry at the caller
and putting themselves into a bad mood.
Telemarketing calls cause stress and put
pressure on people who are obviously not
at the mall for a reason — they don’t want
to buy anything.
Under
new federal and state laws, we all have
the option of placing our names on a no-call
list designed to prohibit telemarketers
from calling anyone on the list. Telemarketing
firms will face fines of $11,000 per violation
if they call anyone on the list after Oct.1.
In
the past, the only defense against marketing
calls was call-screening equipment. Along
with caller ID, call block options and any
of the modern devices that have turned telecommunications
into a political arena, the call-screening
equipment specifically designed to hunt
down computer-generated calls is helping
to make people’s “homes even more of a fortress
against the outside world,” the San Francisco
Gate reported.
The
Direct Marketing Association, a trade group
that represents tele-marketing firms, adamantly
opposes any implementation of the list.
The association has filed a lawsuit to stop
the national registry, clinging to the meager
hope that the First Amendment will protect
their right to violate our right to privacy.
“They
also are challenging new federal rules to
reduce the number of hang-up calls and regulations
against charging people’s credit card for
products without explicit permission,” The
SF Gate reported.
Josette
Hernandez, a secretary for the software
company, Trakker Technologies, experienced
the abusive and questionably legal practices
of telemarketing companies.
“I
got a call from a telemarketer,” Josette
explained. “ I told him no, but he said
that all he wanted to do was ask me a few
questions for his questionnaire. I felt
bad so I answered a few questions. A few
weeks later I noticed extra charges on our
company’s telephone bill from the company
he had called for.”
When
Hernandez called the company to correct
the mistake, the operator directed her to
an automated system that replayed a cut
up version of her conversation with the
telemarketer. This recorded version of her
conversation made it sound like she had
agreed to whatever service the company was
offering.
“There
was nothing to do but cancel the service,
pay the incurred fees and report the company
to the Better Business Bureau,” Hernandez
said. “Now I am very rude and resentful
of any telemarketer that calls.”
This
new no-call list will hopefully eliminate
any such scams. The “do not call” registry
is managed by the Federal Trade Commission
and can be accessed through the Web site
nocall.doj.state.ca.us. The service is free
and requires only a name, telephone number
and zip code.
Starting
in September, telemarketing firms will be
bound by law to purchase the national list.
By the time the list is purchased, the firms
will have 30 days to purge all the names
from their own lists. The firms must purchase
the list every three months and our names
will remain on the list for five years.
So
expect to be inundated by calls within that
30-day grace period the firms have been
granted. The exceptions to the law are charities,
political candidates and groups (since it
was politicians that created the law), businesses
with fewer than five employees and companies
that you have bought things from within
the previous 18 months. So other than these
somewhat bothersome groups, if you register
on the Web site, you will be free from obtrusive
telemarketing calls.
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