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news:
Technical problems
cause bookstore to close
By Danielle Grossman
Summer Forty-Niner
The University
Bookstore, as well as other Forty Niner Shops, was closed
Monday morning due to a computer system failure.
The Bookstore closed
at 10:30 a.m. when sales transactions caused the new computer
system to crash. Though the temporary closing caused an inconvenience
to people wishing to use the Bookstore, the University Art
Store, or the University Library Copy Center, it had minimal
effects on the Bookstore's sales.
"It's the
first time in 15 years that something like this has happened,"
Fred Neely, bookstore director, said.
Roman Gulon, general
manager and chief executive officer of Forty Niner Shops Inc.,
said the computer system started experiencing minor problems
with the software last Friday and Saturday, but these problems
were believed to have been fixed by Sunday.
"I'm disappointed,"
Gulon said. "It shouldn't have happened. I'm very displeased
with the lack of diagnosis."
The problem started
when an upgrade patch was installed last Thursday. The Bookstore
had replaced its 8-year-old computer system with new hardware
during Memorial Day weekend.
Budgettext, the
vendor for the computer system's software, was called when
problems arose on Friday. Technicians from the company worked
on the problems Friday, Saturday, and Sunday, and reported
the problem fixed after running a diagnostic test.
"[The system
crashing after it was fixed] shows us we need to find a way
to keep this from happening again," Neely said.
Gulon said that
files were transferred to a second system before the Bookstore
was reopened Monday afternoon.
"You don't
expect this to happen with a new system," Gulon said.
It's one of the joys of today's modern technology."
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