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VOL. IX, NO. 35
CALIFORNIA STATE UNIVERSITY, LONG BEACH
OCTOBER 24, 2001


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Alumna's drive lands Lexus job


By Dianna Ramirez
Special to the On-line Forty-Niner

It wasn't long ago that Holly Ferris was involved with the daily hustle -- running from class to class at the Cal State Long Beach campus. It's no coincidence that shortly after earning a bachelor's degree in journalism, her career in public relations flourished.

Currently, Ferris is a senior public relations administrator for the Lexus division of Toyota Motor Sales USA, Inc. She oversees the Lexus public relations activities involving media relations, event planning and marketing communications.

"I love what I do," said Ferris.  "I wanted to be in this career since the age of 17. It's more than just cars. At Toyota you'll find lots of variety ? community relations, internal communications, media relations, issues and manufacturing."

Ferris graduated from CSULB in May of 1993. She earned a bachelor's degree in journalism with a major in public relations and a minor in marketing.  She was an active member of the CSULB Public Relations Student Society of America (PRSSA) for five years.  Ferris held numerous positions in PRSSA ranging from south pacific district director to president.

Ferris recently earned a master's degree in business administration from the University of California, Irvine. She has 10 years of professional experience in the public relations field and has been in her current position for four years.

Her career began at Toyota when she was hired as an intern.  After she completed her degree at CSULB, the company placed her in a job.  At Toyota, she said she found fascinating products and areas and Lexus was definitely one of them.

"Lexus is the luxury division of Toyota," Ferris explained.

In addition to her current duties, she also provides her internal customers with assistance.

"For example, if another department needs assistance with developing a communication piece or they need advice on a particular issue, we always offer our assistance," Ferris said.  "This is in line with the Lexus philosophy of always aiming to exceed customer expectations."

Ferris offers advice to students pursuing a career in public relations at Toyota.

"Candidates that we would consider should have very strong written communication skills, know how to convey a story, and work independently," she said.

She added, "Make sure that your resume has valid examples of your work that you can include in your portfolio. Networking is very important and maintaining good relationships with your professors. This is general advice for any job."

As a public relations agent, Ferris works in a busy environment.

"With three corporate communicators, a database of 1,600 key reporters and staging week-long events for product launches, we have lots of work to do," she said.

Her team manages to develop key messages for their products, create great angles for press releases and plan events for the media to attend. In addition, these reporters have the opportunity to test drive all seven Lexus models.

"Corporate communications is definitely fast paced and never dull," Ferris said.

Ferris' eyes sparkled with enthusiasm as she shared her love for public relations and the company. "Lexus is a great company," she said.  "The area in my job that I enjoy the most is the events."

In addition to mailing press kits to the media, another tool of publicity that is used by automakers are long leads and short leads. A long lead is a high profile event at first-class hotels where national media are invited several months before a vehicle goes on sale.
They participate in two three-day events that overlap with activities including briefings and presentations about the new vehicle or vehicles, social luncheons and dinners, photo shoots and test-drives.

Reporters from trade and consumer publications who have three to four-month lead times are invited to a short lead. These events are planned regionally and reporters from newspapers, Web sites and syndicates are invited. The difference between a long lead and a short lead is the production time of the magazine.

"It's rewarding to feel your instincts kick-in," Ferris said. "I have the knowledge to make the right decisions and give the right responses. I can protect the company's image and brand and have the trust of everyone in the building, especially my executives ... that's rewarding."

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