Remedy

Remedy AR User call tracking system is used by various support organizations across the campus to log, track, and resolve issues within and between their departments.

Remedy is primarily a problem/request tracking system. It allows an organization to track information about itself as well as internal and external requests placed upon the organization. This information is tracked using various Remedy applications such as the Asset Management, Service Level Agreements, Change Request, and Help Desk applications.

If you would like to install Remedy, please follow the Remedy Installation Tutorial.

If you do not wish to install the software, access Remedy via web.