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1. THE CARD: You must present your Card in order to purchase products or services.
The Card is the property of California State University, Long Beach, and is non-transferable.
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2. LOST, STOLEN OR DAMAGED CARDS: You agree to immediately report a lost or stolen Card
in person at the ID Card Office, on-line at our website http//:www.beachid.com, or by telephoning
(562) 985-7388. After business hours, leave a phone message with your name and ID number along with
a brief description of the circumstances. Your message will be logged with the date and time.
You may be responsible for all usage of your Card prior to reporting its loss or theft to the
CSULB ID Card Services Office.
3. THE BEACH CLUB DEBIT ACCOUNT: This account is a record of your money deposited with
us and available to you for purchasing products and services wherever the Card is accepted.
You do not earn interest, you may not use the Card as a credit card, you may not obtain cash,
and you may not transfer your account. Your account will be activated when you make your first
deposit of U.S. $1 Dollar or more. You may add additional funds to your account at any time in
the amount of U.S. $1 or more. You may make a check, money order or credit card deposit in person
or by mail at the CSULB ID Card Services Office, or by depositing cash into one of the Value Transfer
Stations (VTS). No change is given from a VTS. Online credit/debit deposits are accepted at our
website http//:www.beachid.com. Check, credit card or money order deposits received by mail will
be credited to your account by the close of the business day following receipt. Deposits made
on-line, at any VTS, or in the Card Office will be available immediately in your account.
- a. FEES: There are no transaction charges. If you present a check for payment or deposit,
and the check is subsequently returned for any reason, your Account will be deactivated and
we will charge a $20 dollar returned check fee. Your account may be reactivated upon
restitution; however, you will lose check privileges. We will charge the current fee
for replacing lost, stolen or damaged cards (see below) and a $25 dollar fee for refunded
balances (see below).
- b. REFUNDS AND RETURNS: Merchants may accept purchase returns in accordance with the
refund policy in effect at the place of purchase of the products or services. We will
credit returns to your Account; no cash refunds will be given.
- c. ACCOUNT CLOSURE: Your Beach Club Account will be closed when you cease to be a
student or employee of CSULB. Retired employees may apply for an Emeritus Card. A $25
dollar fee will be charged for refunded balances. Refunds will not be issued for Account
balances of $25 dollars or less in value. Exiting students and employees may close their
Beach Club Account at any time by completing the required form at the ID Card Services
Office. Any refund will be paid by check and will be mailed within two weeks of
notification. Beach Club Accounts that have been inactive for over 12 months will be
subject to the account closure terms above.
- d. RECEIPTS AND STATEMENTS: Most point-of-sale terminals are equipped to provide a
receipt for each transaction. It is your responsibility to ensure that the receipt is
correct. A Beach Club Account statement listing recent transactions will be generated
upon your personal request at the ID Card Services Office or is available on-line at our
website - beachid.com.
- e. ERROR RESOLUTION: If you suspect an error on a receipt or Beach Club Account
Statement, or if you would like more information about a specific transaction, you may
contact the Card Office by telephone at (562) 985-7388 or by mail at 6049 E. 7th St.,
Long Beach, CA 90840. You must contact us within (30) days of the transaction(s) in
question. Failure to request error resolution in a timely manner could result in the
inability to resolve an alleged error. When making a request for an adjustment to your
Beach Club Account, you must furnish the following information: (1) your name and
Social Security Number; (2) a description of the transaction in question and an
explanation of why you believe there is an error; and (3) a copy of any transaction
receipt. The ID Card Office will complete its investigation of your claim within (10)
business days. If an error is found, we will make the necessary adjustments to your
Beach Club Account, and our liability is limited to the amount of the error. If no error
is found, we will provide you with a written explanation within (3) business days of
the conclusion of our investigation. You may request copies of documents used to
support our decision.
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4. DISCLOSURE: We may disclose information about you or your accounts to third parties
for only the following reasons:
- (1) in order to complete a transaction requested by you;
- (2) in order to comply with a court order;
- (3) to fulfill a lawful University department or program request;
- (4) in conjunction with all other cardholder accounts in the aggregate
but not specific in regard to your account; or
- (5) with your written permission.
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5. CHANGES IN TERMS AND CONDITIONS: The terms and conditions of this Agreement are effective
and remain binding until the Cardholder is otherwise notified. If any changes are made to the terms
and conditions, the ID Card Office will provide the Cardholder with notice of change(s) at least
twenty-one (21) days in advance of the effective date by posting changes on our website at beachid.com.
Prior notice need not be given where immediate change in terms and conditions is necessary to
maintain or restore the security of the Account.
6. GOVERNING LAW: This Agreement will be governed by and construed in accordance with the
laws of the State of California.
