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Comparison of Student and Employee Ratings

(from the Results of CSULB Student Responses to WASC Survey 1: Comparisons to Administrators, Faculty, and Staff / Spring 2006)

All CSULB employees were sent a separate survey that also contained the same question on student success. The comparison of student and employee ratings on these strategies is illustrated in the tables below.

Table 1-1. Preparing Students for Employment or Graduate School
Employment/ Graduate School 1st/2nd 3rd/4th/5th None Total
Students
51.6 33.2 15.2 100.0
Staff
34.1 38.6 27.8 100.0
Tenured/Tenure-Track
27.3 39.2 33.5 100.0
Lecturer Faculty
26.4 44.6 29.0 100.0
Administrator
19.2 38.3 42.6 100.0

Students’ top strategy is preparation for employment or graduate school. This strategy was chosen as first or second priority by over half the students responding, and was not important to only 15.2% of students (Table 1-1). Students rated this strategy as a high priority more often than staff, faculty, or administrators did.

Students were also strongly in favor of improving instruction as an important strategy to facilitate student success. Lecturer faculty were also strongly supportive of this strategy (Table 1-2). Staff, T/TT faculty, and administrators were less enthusiastic, although the majority of respondents from all groups considered this to be one of their five top priorities.

Both students and lecturer faculty may be directing their comments at the same group of courses (e.g., general education, lower division). Students and lecturer faculty may also have the same sets of concerns about those courses (e.g., overcrowding) but it is not possible to ascertain this directly from the tally of the statistical results.

Table 1-2. Improving Instruction
Improve Instruction 1st/2nd 3rd/4th/5th None Total
Students
48.9 27.4 23.7 100.0
Lecturer Faculty
45.7 19.4 35.0 100.0
Staff
36.5 24.1 39.4 100.0
Tenured/Tenure-Track
33.8 21.2 45.0 100.0
Administrator
28.7 30.9 40.4 100.0

Over 37% of students felt that facilitating student mastery of knowledge and skills should be an important priority for the university (Table 1-3). The importance placed on this strategy by students was echoed by lecturer faculty (34.9%) as well as by T/TT faculty at nearly the same levels (30.2%).

The support for this strategy is consistent with the support for the first two strategies mentioned above (preparation for employment or graduate school and improved instruction).

Table 1-3. Support Student Mastery of Knowledge/Skills
Master Knowledge/Skills 1st/2nd 3rd/4th/5th None Total
Students
37.3 35.0 27.7 100.0
Lecturer Faculty
34.9 36.0 29.0 100.0
Tenured/Tenure-Track
30.2 30.9 38.9 100.0
Administrator
24.5 30.9 44.7 100.0
Staff
23.3 30.2 46.6 100.0

About 30% of lecturer faculty, students, and T/TT faculty support preparing students for lifelong learning as a high priority (Table 1-4). The level of support was lower among staff (20.6%) and administrators (16.0%).

Table 1-4. Lifelong Learning
Lifelong Learning 1st/2nd 3rd/4th/5th None Total
Lecturer Faculty
32.8 36.0 31.2 100.0
Students
31.1 30.5 38.4 100.0
Tenured/Tenure-Track
28.4 35.3 36.3 100.0
Staff
20.6 28.6 50.8 100.0
Administrator
16.0 26.6 57.5 100.0

Administrators most strongly support the establishment of student learning outcomes for the majors and for General Education (33%), but students were also strongly supportive (29.3%). Staff, lecturer faculty, and T/TT faculty are less supportive; half the respondents in these latter three groups did not feel that learning outcomes should be a priority (Table 1-5).

Table 1-5. Learning Outcomes
Learning Outcomes 1st/2nd 3rd/4th/5th None Total
Administrator
33.0 26.6 40.4 100.0
Students
29.3 26.7 43.8 100.0
Staff
24.9 24.6 50.5 100.0
Lecturer Faculty
23.7 25.3 51.1 100.0
Tenured/Tenure-Track
21.6 18.7 59.7 100.0

Administrators most strongly support facilitating graduation as a high priority (35.1%). Students and staff were about equally supportive (21% - 23%). Most T/TT and lecturer faculty were not supportive of this strategy as a high priority (Table 1-6).

Table 1-6. Facilitating Graduation
Facilitate Graduation 1st/2nd 3rd/4th/5th None Total
Administrator
35.1 24.5 40.4 100.0
Students
23.4 22.9 53.8 100.0
Staff
21.4 20.9 57.9 100.3
Tenured/Tenure-Track
18.7 17.6 63.7 100.0
Lecturer Faculty
9.7 16.1 74.2 100.0

Staff and administrators are the most supportive of student retention as a priority strategy (36%), perhaps because of their involvement in or knowledge of a number of current initiatives focusing on student retention and graduation (Table 1-7). T/TT faculty and students were less supportive, and lecturer faculty placed the least amount of emphasis on this strategy.

Table 1-7. Student Retention
Student Retention 1st/2nd 3rd/4th/5th None Total
Staff
36.3 24.6 39.2 100.0
Administrator
36.2 28.7 35.1 100.0
Tenured/Tenure-Track
24.8 23.4 51.8 100.0
Students
21.9 20.5 57.6 100.0
Lecturer Faculty
15.1 22.6 62.4 100.0

Students voiced a somewhat higher level of support for engaging students in campus life than did university employees (Table 1-8). Perhaps the perception of the campus as being a commuter school is no longer as accurate as it once was, at least for nearly half the student respondents. Staff and T/TT faculty are more likely to support this as a priority than are administrators or lecturer faculty, but the majority of these groups do not consider it to be a top strategy for fostering student success.

Table 1-8. Theme 3: Campus Life
Campus Life 1st/2nd 3rd/4th/5th None Total
Students
20.3 26.4 53.3 100.0
Staff
17.2 20.4 62.4 100.0
Tenured/Tenure-Track
15.8 19.8 64.4 100.0
Administrator
11.7 16.0 72.3 100.0
Lecturer Faculty
6.5 11.8 81.7 100.0

Students and administrators showed a bit more support for embracing campus diversity than other employees, but this strategy was not perceived to be a high priority issue by the majority of respondents from all five groups (Table 1-9).

Table 1-9. Theme 3: Campus Diversity
Campus Diversity 1st/2nd 3rd/4th/5th None Total
Students
17.4 20.4 62.2 100.0
Administrator
17.0 12.8 70.2 100.0
Tenured/Tenure-Track
13.7 14.0 72.3 100.0
Staff
12.7 14.0 73.3 100.0
Lecturer Faculty
11.3 11.8 76.9 100.0

T/TT faculty and students give the most support to involving students in research as a high priority, but support was only about half as strong among the other three groups (Table 1-10).

Table 1-10. Theme 3: Student Research
Student Research 1st/2nd 3rd/4th/5th None Total
Tenured/Tenure-Track
18.3 29.1 52.5 100.0
Students
17.5 25.7 56.4 100.0
Administrator
11.7 20.2 68.1 100.0
Staff
11.1 19.3 69.6 100.0
Lecturer Faculty
10.8 28.0 61.3 100.0

There was higher support among students and among T/TT faculty for supporting local and global community connections for students but overall there was relatively little support for making this a high priority strategy (Table 1-11).

Table 1-11. Theme 3: Local/Global Community Connections
Local/Global Comm. 1st/2nd 3rd/4th/5th None Total
Students
16.6 26.7 56.8 100.0
Tenured/Tenure-Track
11.5 24.1 64.4 100.0
Staff
9.8 24.9 65.3 100.0
Administrator
9.6 16.0 74.5 100.0
Lecturer Faculty
8.6 28.5 62.9 100.0

Staff and students were the most supportive of improving the campus climate, with the three other groups expressing a lower level of support (Table 1-12). However, it was not a high priority strategy for the majority of all five groups.

Table 1-12. Theme 3: Campus Climate
Campus Climate 1st/2nd 3rd/4th/5th None Total
Staff
17.5 16.4 66.1 100.0
Students
14.0 19.9 66.2 100.0
Tenured/Tenure-Track
10.4 14.4 75.2 100.0
Administrator
9.6 16.0 74.5 100.0
Lecturer Faculty
6.5 13.4 80.1 100.0

These last several strategies may have been given a lower priority than other issues because they are not perceived to be a pressing problem. They may also have “split the vote” so to speak, as they may be different ways of expressing the same set of issues (campus climate, campus diversity, campus life). Nevertheless, none stands out with the clarity of the other strategies that were more highly rated by students as priorities in Theme 3.