Identify Activity That Will Require
Augmentation in FY 2001-02
IMPACTION PLANNING/
PROGRAMMING SUPPORT
CSU and campus initiatives,
process re-engineering, reporting mandates, and service
improvements have added new and more complex demands on
the Enrollment Services Systems group. An additional report
programmer is required to meet the increased demands of
the new environment including:
Department
Reporting – Ad-hoc report requests have increased,
including a significant trend to request electronic databases
and reports versus paper. While this increases the benefit,
the workload is significantly greater. Examples include:
-
Population of the Course Info Registration
file
-
Faculty roster requests to populate grade
books
-
Exchange of database information with
the College of Education and EOP.
-
Self-mailers for campus compliance (ELM/EPT,
remediation completion, new Hepatitis B vaccination requirement,
admission requirement compliance)
-
Departmental mailings (probation workshop
and compliance, Beach Beginnings)
-
Processing and service improvements (Detailed
Transfer Admission Determination Summary, Residency Verification,
new Credential Conditional Admission Status).
Operations, Workflow Support,
and Compliance – Enrollment Services has invested
heavily in the automation of processes through imaging.
This has created a dramatic need for reporting and data
manipulation in the student system including:
The results of these efforts are service improvements to
students, departments, and the CSU. These efforts require
constant maintenance. New development will also be required
for the implementation of impaction, the continued expansion
of imaging, the desire of the campus for access to data,
and the increased number of CSU initiatives and reporting.
Without additional funding, Enrollment Services will not
be able to keep pace with service level and response time
demands in this new environment.
