Comments and Feedback Alphabetical Site Index Search for People and Web Pages Campus Contacts Calendars of Events Maps and Campus Tours CSULB Home Page
Transmittal Memorandum Resource Planning Process for 2001-2002 Contact Us Explanatory Notes and Table of Contents Task Force Membership Resources and Requirements Forecast Budget Priorities General Conclusions, Recommendations and Guidelines Appendix
 
Appendix: Summary of Augmentation Requests
A. Schedule of Meetings  
B. 2001-02 Budget Outlook  
C. Summary of Augmentation Requests >Academic Affairs
>Administration & Finance
  Mandated Annual Fire Alarm Certification | PeopleSoft Human Resources & Finance Operational Support | Financial Aid-Cal Grant & Regulatory Support | Affiliation & Teaching Agreements | Police Communications Center | Enrollment Services Phone Responsiveness | Operate & Maintain New Building Equipment | Progress to Degree | Preservation of Pre-1988 Academic Records | Afternoon & Evening Custodial & Grounds Services | Impaction Planning /Program Support | Community Services Officer Program | Office Painting Campuswide | Window Washing |Staff Training & Development | Employee Housing & Relocation Assistance Program
>Office of the President
>Sports, Athletics & Recreation
>Student Services
> University Relations & Development
D. Mid-Range Goals  
E. Enrollment Data  
F. Guidelines for Budget Submissions  
   

Identify Activity That Will Require
Augmentation in FY 2001-02

ENROLLMENT SERVICES PHONE RESPONSIVENESS

During the 2000/01 RPP process, Enrollment Services requested and secured funding to improve personal responsiveness to telephone inquires. Wait times, busy signals, and abandoned calls had become unacceptable, generating complaints throughout the campus. The request for $93,000 was fully funded with $50,000 in permanent funds and $43,000 in one-time funds. The funds were utilized to hire student relations staff with long-term temporary appointments. This request is to make the $43,000 in one-time funds permanent, so that the current level of service can be continued. The additional staff has:

  • Reduced abandoned calls by 57%.
  • Reduced the callers who receive a busy signal by 25%.
  • Reduced waiting times.
  • Reduced complaints.
While this improved staffing does not allow staff to answer every call or always insure reasonable wait times, especially during deadlines and peak periods, it has made a noticeable difference in our ability to serve our constituents.

Expenditure Categories

Permanent Funding
Checked
One-Time, Non-Recurring Funding
Unchecked
Previously Funded
Checked
$
 

FTEF

#
$

Support Position (Staff & MPP)

#
$

Other Personal

$43,000

Oper. Exp./Equip.
$

 

 
Total
#
$43,000
Priority #6
University Mid-Range Goals:
Planning Area IV

 
  <top of page>
 

CSULB Home | Our Campus | Admissions | Academics | Student Services | Campus Life
Athletics | Alumni | Donors & Friends | Administrative Services | CSULB News & Events
 California State University, Long Beach | 1250 Bellflower Blvd., Long Beach, CA 90840 | (562) 985-4111