What does an Ombuds do?
The Office of University Ombuds:
Provides information about the University
- Answers questions
- Explains University policies and procedures
- Provides information about campus resources
- Suggests referrals, if appropriate or wanted
Provides a safe place for discussion and reflection
- Listens to concerns
- Assists in clarifying issues
- Uncovers and questions assumptions
- Suggests alternative perspectives
- Brainstorms and explores options
Provides informal conflict resolution
- Facilitates interpersonal communication
- Finds common ground
- Assists in reaching mutually acceptable and fair agreements
Provides group workshops and individual coaching in
- Skillful communication
- Conflict resolution
Acts as an agent for organizational change
- Informally investigates campus-related problems
- Tracks trends and general issues on campus
- Recommends policy changes to remedy systemic problems
- Collaborates with others to improve campus life and strengthen community
What an Ombuds won't do
The Office of University Ombuds:
- Does not offer legal advice
- Does not interfer with a person's right to pursue formal options that may be available
- Does not handle formal grievances, whistleblower, discrimination, or sexual harassment complaints
- Does not make decisions for you
- Does not participate in any formal processes such as litigation, disciplinary actions, formal complaints, or grievance hearings
- Does not advocate for any party
- Does not offer psychological counseling
