Feel free to come by the Ombuds Office and check out any of the books listed below.
| Author | Title |
|---|---|
| Bolton, Robert and Bolton, Dorothy | People Styles at Work |
| Bolton, Robert | People Skills |
| Booher, Dianna | Communicate With Confidence! How To Say It Right The First Time and Every Time |
| Bradberry, Travis and Greaves, Jean | The Emotional Intelligence Quick Book |
| Brinkman, Rick and Kirschner, Rick | Dealing with People You Can't Stand |
| Burley-Allen, Madelyn | Listening: The Forgotten Skill |
| Canary, Daniel J. and Cupach, William R. | Competence in Interpersonal Conflict |
| Carlson, Dwight L. | Overcoming Hurts and Anger |
| Carlson, Richard | Don't Sweat the Small Stuff...and it's all small stuff |
| Christensen, John and Lundin, Stephen C. and Paul, Harry | Fish |
| Cloke, Kenneth and Goldsmith, Joan | Resolving Personal and Organizational Conflict |
| Collins, Jim | Good to Great |
| Crabb, Dr. Larry and Allender, Dr. Dan | Encouragement |
| Crowe, Sandra A. | Since Strangling Isn't An Option |
| Deci, Edward L. | Why We Do What We Do |
| Dinkmeyer, Dr. Don and Losoncy, Dr. Lewis | The Skills of Encouragement |
| Donoghue, Paul J. and Siegel, Mary E. | Are You Really Listening? |
| Durand, Dave | Perpetual Motivation |
| Fahlman, Clyde | Laughing Nine to Five |
| Fisher, Roger and Shapiro, Daniel | Beyond Reason |
| Goleman, Daniel | Emotional Intelligence |
| Gopin, Marc | Healing The Heart Of Conflict |
| Greive, Bradley Trevor | A Teaspoon of Courage |
| Heen, Sheila and Bruce, Patton and Stone, Douglas | Difficult Conversations |
| Horn, Sam | Conzentrate |
| Horn, Sam | Take the Bully by the Horns |
| Horn, Sam | What's Holding You Back? |
| Johnson, Spencer | Who Moved My Cheese |
| Kratz, Dennis M. and Kratz, Abby Robinson | Effective Listening Skills |
| Kritek, Phyllis Beck | Negotiating At An Uneven Table |
| Manz, Charles C. | Emotional Discipline |
| Maravelas, Anna | How to Reduce Workplace Conflict and Stress |
| Namie, Gary and Namie Ruth | The Bully at Work |
| Nelson, Bob | 1001 Ways to Take Initiative at Work |
| Pease, Barbara and Allan | Why Men Don't Listen and Women Can't Read Maps |
| Schwalbe, Will and Shipley, David | Send |
| Slyke, Erik J. Van | Listening to Conflict |
| Swets, Paul W. | The Art of Talking So That People Will Listen |
| Thomas, Kenneth W. | Intrinsic Motivation at Work |
| Thompson, George J. | Verbal Judo |
| Ury, William | Getting Past No |
| Voges, Ken and Braund, Ron | Understanding How Others Misunderstand You |
| Weeks, Dudley | The Eight Essential Steps to Conflict Resolution |
| Wheeler, Forrest | Using The Power Of Humor |
| Wiersbe, Warren W. | The Bumps Are What You Climb On |
