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Request Services

Contact Our Team

Contact Us for Maintenance, Repairs, Construction Projects, Renovation, Space Changes and Feasibility Studies

The Customer Service Center is the hub of  Physical Planning & Facilities Management. All requests for routine, non-routine, and emergency services are coordinated through this office.  The Customer Service Center staff also processes all service order requests from inception to completion including chargeback invoices and transfers of funds. 

Submitting a service request is easy.

Via Phone

Business Hours (M-F, 7 a.m. to 5 p.m.)

  • Call 5-HELP (5-4357) 

Self-Service Work Request System

Once you submit a self service request:

  • a service request number will be generated automatically and e-mailed back to you acknowledging receipt
  • the request will be evaluated by Customer Service and sent to the appropriate shop to schedule if is a no charge request or to review further
  • automatic e-mail updates will be sent as the request status changes
  • if the request is billable an email link to approve the request will be sent to department approvers based on the department's delegated authority
  • approvers must have a Self Service account in our system to approve
  • the shops can then schedule the work and contact you for further questions if necessary
  • when the job is completed you will get an email with the final status

Via Email

Email:    PPFM-CustomerService@csulb.edu

Via Text

MMS Text:       562.985.HELP (4357)

For Evenings, Weekends, Emergency service requests call

Phone:   562.985.4101