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Citations FAQ

Answers to common questions regarding parking citations on campus.

Has my citation payment been posted?

Online payments post within minutes along with cash payments made at the Cashiers Office. Payments made via standard mail can take up to 5 business days to post.

Can I pay my citation over the phone?

Citations payments may only be made online, by mail, or in person at the Cashiers Office. 

Can I get an extension on my citation?

Unfortunately, extensions are not available for parking citations.

I lost my Notice of Delinquency. When is my due date on the citation?

In the event of lost Notice of Delinquency, please call the Parking Office at 562.985.8733 in order to receive specific information regarding your citation. 

How much is my citation?

The amount due is printed on the front of the citation. If the citation is not paid within 21 calendar days from the date of issuance, you may be subject to additional late fees.

Why did I get this citation?

The reason for citation will be listed on the printed citation. For additional details, please review the posted General Regulations for parking vehicles on CSULB campus.

I appealed my citation and have not heard back. How do I find the status?

Citation appeals will take 7-10 business days to review and process.

I appealed my citation online, but I received an error message. What should I do?

If you try to appeal a citation the same day that it was received, an error message may be received stating that your license plate number does not match the citation number. All citations take between 24-48 hours from their issuance date to be uploaded into our online system. Please wait 24 hours and then retry your online appeal.

I received a Notice of Delinquency, but this is not my vehicle. What should I do?

If you received a Notice of Delinquency in the mail and the vehicle cited is not your vehicle, please contact the Parking Office at 562.985.8733 and we will provide instructions on how to correct this issue.

What types of documents should I upload with my appeal?

You may include photos displaying where and how your vehicle was parked, proof of CSULB virtual permit, copy of your DMV-issued disabled placard, or other document(s) that you feel will assist your appeal.

How do I schedule an administrative hearing?

To schedule an Administrative Hearing you must first have had an Initial Review of the citation. Please review the appeal a citation webpage for more information on the appeal process. 

How do I appeal multiple citations?

Only one citation is allowed per appeal. If you wish to appeal multiple citations you will have to submit a separate appeal for each individual citation. 

I am unable to upload my citation appeal evidence. Can I email it instead?

If you are unable to upload supporting evidence documents with your appeal online, you may email the documents to parkinggeneral@csulb.edu. Please include your name and citation number in your email.

I double paid for my citation at the DMV and at CSULB. How do I get a refund?

Please call or email parkinggeneral@csulb.edu and notify us of the discrepancy. Refunds may take 6-8 weeks to process.

I paid my citation at CSULB, yet it is still on a DMV hold. What should I do?

Please bring a copy of your DMV Registration Renewal form to the Parking Office that lists which citations are still on hold and we will provide you with an abstract form.

Why was I given a late fee on my citation?

Late fees are assessed on citations that are not paid in full within 21 calendar days of issuance. 

I cannot open my appeal outcome letter sent to me via email. What should I do?

Please contact the Parking Office at 562.985.8733 and we will resend the appeal outcome letter.