Two individuals and a group of employees from CSULB were among those honored recently with 2007 California State University’s Quality Improvement (QI) Program awards.
Highlighting the awards event was a special honor given to William H. Griffith, vice president of administration and finance at CSULB. The CSU QI Steering Committee presented a “Special Recognition for Years of Services” Award to Griffith for his 17 years of commitment and dedicated service to CSU and CSULB quality improvement programs.
Griffith began his participation in quality improvement with the National Association of College and University Business Officers benchmarking in 1990. In 1993, he was selected to chair the CSU Benchmarking Task Force, an experience that became a catalyst and road map for future projects involving improving administrative processes in the CSU. Then in 2000, he established a QI program at CSULB with a commitment to steady and measurable progress, which led to his division’s implementation of the balanced scorecard.
The representatives of the CSULB Facilities Management Department were recognized with an Innovative Practice Award for their development of a dashboard displaying quality improvement-related information on many of the department’s balanced scorecard metrics, which contributes to an effective and meaningful quality program in facility services at CSULB.
The Innovative Practice awards recognize original practices that have a significant impact on programs, make a major improvement in processes, services, productivity, etc., or that advance a practice beyond current standards.
CSULB’s largest department, Facilities Management is responsible for the daily operations of buildings, grounds, building systems, utilities, maintenance, energy management and various construction projects on the campus. Its objective is to provide high quality, timely and cost-efficient services in the many areas it serves on campus.
Over the past four years, the department has been developing measures for its balanced scorecard. The leaders in Facilities Management determined the need for more timely data and, working with the Facilities Management Division’s technical staff, created a dashboard that displays up-to-date information on many of the department’s quality measurements. The data is pulled from the Integrated Facilities Information System, and is updated continually so that the data displayed on the dashboard is current. The quality program is designed to utilize information that the department collects as part of its normal business process and not be an extra work load at the end of each quarter.
The dashboard is automatically displayed in the managers’ portal upon logging in daily. This helps to keep a focus on the department’s goals and progress toward improved quality, timeliness and cost-effective services for the customers.
Finally, Robyn Ames-Woodyard, assistant director of classification and compensation at CSULB, received an Innovative Practice Award along with John Lynn at Cal State Fullerton for their joint MPP compensation project, which was described as a collaboration that “represents an original, creative and resourceful utilization of QI methodology.”
Ames-Woodyard’s and Lynn’s project successfully addressed the ongoing problem of individual campuses developing formal market-driven MPP compensation programs. The result is a plan to improve the recruitment and retention of highly qualified management employees by focusing on meaningful market data, and a program that provides an avenue for any CSU campus to identify salary inequities.