Employee of the Month: Jon RosenePublished: January 15, 2009
Jon Rosene, a dispatcher with CSULB’s University Police, was recently named by his coworkers as Employee of the Month.
Rosene felt caught off guard by his distinction.
“This was definitely a surprise,” said the Newport Beach resident. “It was especially surprising because there are so many amazing individuals in this organization. It is definitely an honor.” Rosene joined the university in 2005 and received his bachelor’s degree in political science with an emphasis in International Relations here in 2007.
CSULB President F. King Alexander praised Rosene for his positive attitude. “He excels at building a close rapport and trust among his co-workers and the public he serves,” said Alexander. “Jon’s assistance was critical in the development of the new communications training plan. His calm demeanor and ability to empathize makes him especially well suited to facilitating the communication of critical information in emergency situations as well as training new employees.”
Rosene feels one reason for his recognition is his ability to be a team player. “If I’ve done well, it’s because of our team,” he said. “We have very supportive members in University Police that work as one and make it easier for everyone to succeed. When you have a good team behind you, it makes everything easier, even success.”
Rosene supervises four other dispatchers covering all time shifts and every type of call, whether an emergency or not. “Typical calls range from being locked out of an office to multiple vehicle collisions,” he explained. “Police dispatchers serve as lifelines between the officers and the community, students, staff and visitors. I feel confident this team can answer any call. We are the face of the university in many ways. How we interact with the public greatly affects how the public perceives us. We strive to put our best feet forward in every situation for the university and the community.”
Rosene is currently in his second year of pursuing a master’s degree in Emergency Services Administrations at CSULB. “During my undergrad years, I became more aware of the problems in Third World nations,” he said. “My goal is to one day be a field emergency manager for the United Nations. I want to design mitigation plans for Third World communities and to help build self-reliance among the people. It’s a dream that CSULB helped to shape with help from faculty and the emergency management team here in the University Police Department. I’ve also received plenty of support from Lt. Scott Brown and Sgt. Rick Goodwin, who have always pushed me to succeed and to involve me in campus emergency measures.”
Rosene believes an important part of his professional skill set is compassion. “When people call us, they can often be frustrated or panicked,” he said. “It’s our job to be a calm and competent voice that builds trust and security with the individual. We deal with such a wide variety of issues, but regardless of the issue, people usually just want to be heard. Sometimes this job seems to be a multi-tasking combination of networking and problem solving. It is a fast-paced environment where someone walking in the door with a problem needs help, a 911 call comes in, and an officer in the field needs immediate information. What do you do? You manage everything at once. It’s what dispatchers do best.”
Police dispatchers need to set the right tone. “I’ve been trained to calm them down and turn them into good reporters with good information,” he said. “I cannot come across as rude or flippant or they won’t want to call again. We create positive experiences so that we can gain the public’s trust. That way, we encourage their safety and security.”
Working as a dispatcher has changed the way Rosene sees the university. “I had no idea of the amount of work University Police does and the issues they deal with,” he said. “I believe there are many in the campus community with no idea about such security issues as leaving their possessions in their cars or leaving their lockers unlocked. That is practically an invitation to crime. When that invitation is accepted, victims are shocked. I feel it is one of my responsibilities to educate the university about these risks. That way, I work to mitigate those instances. Just being on a university campus is no barrier to crime. Working here has made me more aware and I want to impress that on the community.”
When he isn’t making the university a safer place, Rosene enjoys spending time with his new wife Lydia (they married in June 2008), playing the guitar, staying active in his Costa Mesa church, pursuing his interest in photography and hiking through the many trails in Orange County. “I also enjoy sailing with my father-in-law,” he said.
Rosene is glad he made the choice to join CSULB, both as a student and as a staff member. “I would recommend the university experience to anyone,” he said. “This is a university that supports success. I feel I’m a better individual because of the support I’ve received from the chief to the other dispatchers.”
Rosene received several gifts in addition to seeing Friendship Walk renamed Jon Rosene Lane, including a CSULB sweatshirt, a $25 gift certificate for Buono’s Pizzeria, a gift certificate for four tickets to any 2008-09 home games at CSULB, a $10 gift certificate to Finbar’s Italian Kitchen and a coupon for one free Whopper from Burger King.