University Library

Technical Problem Report

Before submitting this form, please review our Access page to assure that your computer meets the requirements for using our resources, both on- and off-campus. Thanks!

In order to respond as quickly as possible to your problem(s) with a particular CSULB Library Research Database or with accessing CSULB Library databases generally, we need you to provide us with answers for at least the questions marked with **. But, please, provide as much information as you can!

Technical Problem Report Form
**Your name
**Your e-mail address
**Status?
**Your Campus ID Number:
**Have you established a CSULB Library Account? If no, please go to https://coast.library.csulb.edu/patroninfo and follow the instructions.
Your telephone number
**Please tell us which Library Research Database(s) are troublesome (e.g. Lexis-Nexis Academic, ScienceDirect, PsycInfo, Academic Search Elite, etc.) NOTE: If you have had problems with only a single database, we advise that you try one or two others from our listed databases before submitting this form in order to rule out the possibility of temporary problems with a specific database supplier.
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
Were you asked for a USERNAME and PASSWORD? (Generally you are asked for YOUR NAME, YOUR CAMPUS ID, AND YOUR CSULB LIBRARY PASSWORD/PIN.)
**What is your computer's operating system?
**How do you connect to the Internet?
If you chose "Other ISP" in the previous question, please tell us which ISP you are using?
**If you are connecting from off-campus, what type of connection device are you using?
**What Web browser software are you using?
**Was your Web browser software supplied by your ISP?
**Have you recently upgraded your computer (hardware or operating system or browser software)?
Have you been able to connect to this database in the past?
How long has this problem persisted?
Other information you think we might use to help you solve the problem?

Technical Problem Report

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