Before submitting this form, please review our Access page to assure that your computer meets the requirements for using our resources, both on- and off-campus.  Thanks!

In order to respond as quickly as possible to your problem(s) with a particular CSULB Library Research Database or with accessing CSULB Library databases generally, we need you to provide us with answers for at least the questions marked with **. But, please, provide as much information as you can!

Technical Problem Report Form
**Your name
**Your e-mail address
**Status?	Choose one Currently enrolled CSULB Student CSULB Faculty Member CSULB Staff Member High School Outreach Program
**Your Campus ID Number:
**Have you established a CSULB Library Account? If no, please go to https://coast.library.csulb.edu/patroninfo and follow the instructions.	Choose one Yes No
Your telephone number
**Please tell us which Library Research Database(s) are troublesome (e.g. Lexis-Nexis Academic, ScienceDirect, PsycInfo, Academic Search Elite, etc.) NOTE:  If you have had problems with only a single database, we advise that you try one or two others from our listed databases before submitting this form in order to rule out the possibility of temporary problems with a specific database supplier.
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
Were you asked for a USERNAME and PASSWORD? (Generally you are asked for YOUR NAME, YOUR CAMPUS ID, AND YOUR CSULB LIBRARY PASSWORD/PIN.)	Choose one User Name and Password Your Name, Campus ID, and CSULB Library Password/PIN I don't know
**What is your computer's operating system?	Choose one Windows Vista Windows XP Professional Windows XP Home Edition Windows 2000 Windows 98 Other Windows version Macintosh OS 9 (or earlier) Macintosh OS 10 (or later) Other I don't know
**How do you connect to the Internet?	Choose one On campus at CSULB (campus office or lab) Dial 985-3500 (CSULB campus modem pool) AOL RoadRunner SBC (AT&T) MSN Earthlink Verizon Charter Comcast NetZero Other ISP I don't know
If you chose "Other ISP" in the previous question, please tell us which ISP you are using?
**If you are connecting from off-campus, what type of connection device are you using?	Choose one Cable modem DSL line Traditional modem Wireless network device (phone or PDA) Wireless laptop I don't know
**What Web browser software are you using?	Choose one Firefox Version 1 Firefox Version 2 MS Internet Explorer Version 5.5 MS Internet Explorer Version 6 MS Internet Explorer Version 7 Other MS Internet Explorer version Netscape Version 7 Netscape Version 8 Netscape Version 9 Other Netscape version AOL Safari Opera Other browser I don't know
**Was your Web browser software supplied by your ISP?	Choose one Yes No I don't know
**Have you recently upgraded your computer (hardware or operating system or browser software)?	Choose one Upgraded hardware Upgraded operating system Upgraded web browser software Upgraded hardware and software No I don't know
Have you been able to connect to this database in the past?	Choose one Yes No
How long has this problem persisted?
Other information you think we might use to help you solve the problem?

When you click on "SUBMIT REPORT", your problem report will be sent to the Library Web Group.
We will respond as quickly as we are able. Our goal is 24 hour turnaround time Monday through Friday (excluding holidays and other school closings).

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This page maintained by
lib-webgroup@csulb.edu
University Library
California State University, Long Beach
Please send questions, comments, and suggestions to the webgroup at the address above.
Last updated October 9, 2007