Use ILLiad to request an item that is not available at the CSULB Library. What do we mean by "not available"?
You can use ILLiad to do the following:
ILLiad services are available to current CSULB students, faculty, and staff only.
What are the access requirements?
I don't understand when I should use ILLiad, LINK+, or ArticleReach.
LINK+ is a consortium of area libraries and is used for requesting books, media, conference proceedings, and theses/dissertations. We strongly recommend that you always check LINK+ first for these kinds of materials since LINK+ has a shorter turnaround time. If your item(s) is NOT available via LINK+, then submit your request(s) to ILLiad which will look for your item(s) at other libraries.
Similarly, ArticleReach is a consortium of prominent academic/research libraries that is used for requesting articles. ArticleReach is our preferred method of request for any kind of article. All article requests will be requested via ArticleReach first. If ArticleReach is unable to fill your request, it will automatically be submitted to ILLiad (by ILS staff) which will look for your article(s) at other libraries.
To check the status of requests made via LINK+ or ArticleReach, check your library account.
Can I request anything through ILLiad? Are there materials that can not be requested?
ArticleReach is our preferred method of request for any kind of article for speed of processing and efficiency. Therefore, all article requests will be requested via ArticleReach first. In ILLiad, if you click on the "Journal Article" request link, you will be redirected to the ArticleReach request form. If ArticleReach is unable to fill your request, it will automatically be submitted to ILLiad (by ILS staff) which will look for your article(s) at other libraries.
We recommend against requesting textbooks for classes, feature films, and best-sellers. Though a textbook might be available from another library, you will only be able to borrow it for two weeks (not for the semester you need it). Feature films and best-sellers are often not available for loan from other libraries.
How will I be notified when my materials are available, and how do I "pick up" my electronically delivered items?
You will receive an email notification when your materials are available. Remember: one of the many advantages of using ILLiad is that you can get information about the status of your request(s) through the web at any time from any location!
If you have items that have been delivered via ILLiad, you "pick up" the items in ILLiad under the "Electronically Delivered Items" link.
if you have items that have been delivered via ArticleReach, you "pick up" the items in your Library Account via COAST.
Why are the loan periods on the physical items (e.g. books and media) so brief? I would like to keep them longer!
The loan periods for materials borrowed through ILLiad are set by the library loaning the item, and vary from library to library.
Why don't I see all of my older requests when I look at my request history?
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
What if I need my documents in an accessible format?
An accessible format is a version of the document (article, book chapter, etc) that can be read using screen reading software (e.g. JAWS). The standard format for online documents is "PDF" (portable document format) which is read with Adobe Acrobat. Some PDF documents received by CSULB's ILLiad may not be accessible (as required by the Americans with Disabilities Act Section 508) with screen reading software. However, any PDF file can be made accessible through a conversion process. This process requires a skilled and trained individual to convert the file. To order a document in accessible format, select "YES" when completing the document request form under "Do you require this (article, book chapter, conference proceeding) in an accessible format?" For each request, you must indicate that you want it in an accessible format. Patrons needing an additional help with accessible formats or who have any questions, should contact the Disabled Student Services Center at 562-985-5401.
Are there any copyright restrictions on how I use the materials I receive through ILLiad?
By using this service you are agreeing to uphold the copyright restrictions that are applicable to all library materials, whether paper or digital. If you make printed copies of these digitized documents, it remains your responsibility to abide by these restrictions. No further reproduction and distribution of copies that you receive through ILLiad is permitted.
ILLiad uses various statuses to track requests and control workflow. Please note that these statuses reflect the actions of the requesting customer as well as those of the ILS staff.
| Status Message: | Explanation: |
| Awaiting ALA Processing | This item is owned by a library that does not participate in the OCLC ILL system. We will now process this item using the standard ALA (American Library Association) paper request form and send the request via fax to the potential lender. |
| Awaiting Conditional Processing | A lending library has "conditionalized" our request for this item, and they have sent us a message asking us to clarify our borrowing request for the item, or they have asked us whether we are willing to comply with special conditions (high cost, restricted use, etc.) before they will lend the item. |
| Awaiting Copyright Clearance | This article request must be reviewed to determine if any copyright fees need to be paid. These fees, if required, are paid by the library, not the requesting customer. |
| Awaiting Customer Contact | This requested item has arrived and has been processed by the ILS staff, but we have not yet informed the customer that the item has arrived. |
| Awaiting Document Delivery Processing | This item requested shows as available on COAST awaiting stack searching or online verification by ILS Staff. |
| Awaiting Post Receipt Processing | This requested item has been received in ILLiad, but has not yet been processed for delivery to the customer. |
| Awaiting Request Processing | This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders. |
| Awaiting Return Label Printing | This item has been returned to the ILS office by the customer. It is currently awaiting return processing so that it can be returned to the lending library. |
| Awaiting Unfilled Processing | The request for this item was not filled by any of the possible lending libraries that we have tried so far. We will try to identify additional libraries that claim to own the item and send the request to these additional libraries. |
| Cancelled By Customer | The customer has cancelled this request and no longer requires the requested item. |
| Cancelled By ILS Staff | This request has been cancelled by the ILS staff. You can learn the reason for the cancellation by logging on to your ILLiad account and clicking the "View/Resubmit Cancelled Requests" button and looking at the detailed information for the cancelled item. Note: If one of your requests is cancelled by the ILS staff, ILLiad will immediately send you an email message explaining why the item was cancelled. |
| Checked Out to Customer | The requested ILS item has arrived from the lending library, has been processed by the ILS staff, and has been checked out by the customer or by one of his/her proxies. Until the item's status is changed to "Item Checked In", the customer is responsible for the item. |
| Customer Notified via Email | The requested item has arrived, has been processed by the ILS staff, and the customer has been notified of its availability via ILLiad's automated email. |
| In Doc Del Stacks Searching | This item requested is owned by the CSULB Library and is being searched for in the CSULB Library collections. |
| Delivered to Web | The requested item has arrived, has been processed by the ILS staff, and has been posted to the requesting customer's personal ILLiad page, where it may be viewed and/or downloaded. |
| Incorrect Item Received and Returned | An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested. |
| Item Checked In | The item borrowed from another library has been returned to the ILS office by the customer and the item has been checked in. It is now ready for return processing. |
| Item Returned | The item has been returned to the lender. |
| Long Overdue | This borrowed item has not been returned by the borrower. A problem concerning the return is being resolved. This status prevents ILLiad from sending additional overdue notices and blocking the customer's ILLiad account. |
| Received Incorrect/Partial Item | An item was received that either does not match the item that was requested or is incomplete. The ILS staff will determine the quickest means to correct this. |
| Request Finished | The entire request process has been completed successfully. Requests with this status are archived under the "View Completed Requests" button. |
| Request In Processing | This request is being processed at this moment. |
| Request Sent | This request for an item not available at CSULB Library has been sent to possible lending libraries and we are waiting for the item to be shipped by a lender. |
| Submitted by Customer | This request has been submitted by the customer and is awaiting processing by the ILS staff. |
The vast majority of requests that are cancelled are because the requested item is available in the CSULB Library. You may find it helpful to consult a reference librarian about an item before requesting it through ILLiad.
|
Cancellation Message: |
Explanation: |
| Available | The requested item is available from the CSULB Library. A note in your cancellation notice will indicate the location for this item. Locations include (but are not limited to) stacks, periodicals, microforms, reserve, reference, special collections, or ORCA. |
| Available - Electronic Full Text | The requested item is available online. A note in your cancellation notice will indicate which database will supply the full text. If you need help using the databases, please visit the 1st Floor Reference Desk or contact a subject librarian for further assistance. |
| Checked out | The requested item is checked out at the only available lending institution. Please resubmit your request at a later time. |
| Lost/Missing | The requested item is lost/missing from the only available lending institution. |
| Not on Shelf | The requested item is not on the shelf at the only available lending institution. It is possible that the item is lost, but you may wish to resubmit your request at a later time in the event that the lending institution is able to locate the item. |
| This is a duplicate request | Very rapid multiple clicking of the ILLiad submit button may cause your request to be submitted more than once. Please remember that the buttons and links on Web pages should be clicked only once to perform an action. |
| Too new for an interlibrary loan | Most libraries will not lend recently published books. Items published very recently may not yet be available in a library willing to lend the item. Journal articles may not yet be available in libraries when articles are referenced or indexed before the journal issue is actually mailed to libraries. |
| We could not fill your request by your deadline | You specified a date after which you could not use the requested item. We are unable to obtain the item within your time limit. |
| Dissertation / Dissertation Abstracts | The request was submitted on a journal article request form. The item requested is not an article, but a book-length master's thesis or doctoral dissertation prepared at another university. Many database vendors index dissertations and those citations often very similar to journal article citations. A note your email notification of cancellation will ask you to re-submit using the thesis/dissertation form if you actually intended to request the entire dissertation. |
| Unable to borrow dissertation | Usually the only copy of any particular dissertation or thesis is located at the school where the author wrote the work. Many schools will not lend dissertations and some will not lend theses. |
| Unable to verify your request as cited | We cannot identify the publication you requested. If you need help verifying the citation, please visit the 1st Floor Reference Desk or contact a subject librarian for further assistance. |
| This item is non-circulating | The library that owns this item will not lend it. If you only need copies of a few pages from the item, you should resubmit your request as a photocopy request for those few pages. |
| We have exhausted all possible sources | Although some libraries report owning the requested item, none of these libraries could or would supply the item. |
| Not owned by any library | We cannot find any library that reports owning the requested item. |
| Other | A variety of miscellaneous reasons fall into this category. Additional explanation specific to the request will be included in the e-mail from ILLiad. |
Occasionally our document suppliers send a file with missing pages or pages that are unreadable. Because of the volume of documents we receive here at the CSULB Library, we can not review every document so sometimes we unknowingly deliver these incomplete documents for you to pick up. If this happens to you, please use the ILLiad Problem Pages Report form.
I'm a distance learner. Is there anything special I have to do?
Distance learners are students enrolled in CSULB classes, but receiving instruction at an alternative site. Many of the CSULB distance learners are enrolled as off-site students in the Masters of Social Work program (at Channel Islands, Hayward and Humboldt) and in the Professional Studies program. Distance learners must indicate their status every time they make an ILLiad request by selecting YES to the question "Are you a distance learner?" in the request forms. As a special service to distance learners, the CSULB Library will send through snail mail any materials (including those owned by CSULB) that can not be delivered electronically (this generally applies to books).
It is not uncommon for these scanned documents to have every other page upside down, but these pages can be rotated in the Adobe Acrobat Reader. See the example below explaining some of the functions in the Adobe Acrobat tool bar. Use the "rotate" tool on the right end of the toolbar to change the orientation or "rotate" the document when you view it.
I use a Mac computer and have problems viewing some of the documents.
You may have difficulties viewing PDF files delivered via ILLiad if Adobe is not selected as your default viewer. Please follow these steps to make Adobe your default viewer on your Mac.
Don't forget, you need at least Acrobat 5.x or higher to view your documents. If you do not have 5.x or higher, please download and install a recent version.
Is there a cost associated with using ILLiad?
While there is no cost to the users of the ILLiad service, there are costs that the library absorbs to run the ILLiad service.
Can I choose the format in which I receive my items?
Unfortunately, no.The lending library dictates the format (i.e., print, electronic, micotext) in which we receive the item. We do not have the ability to request a specific format.
Where can I get help? Contact us!
