Before submitting this form, please review our Access page to assure that your computer meets the requirements for using our resources, both on- and off-campus.  Thanks!

In order to respond as quickly as possible to your problem(s) with ILLiad at The Beach, we need you to provide us with answers for at least the questions marked with **.  But, please, provide as much information as you can!

Be sure to check the ILLiad at The Beach FAQ before filling out this form. Some of your questions may be answered there!

Are you missing pages from an electronically delivered document? Are the pages unreadable? Fill out an ILLiad Problem Pages Report form.

ILLiad at The Beach Problem Report Form
**Your name:
**Your Campus ID Number:
**Your e-mail address:
Status?	Choose oneCurrently Enrolled CSULB StudentCSULB Faculty MemberCSULB Staff Member
Your telephone number:
**What problems are you having with ILLiad at The Beach service?	Choose oneUnable to log inUnable to submit my ILLiad at The Beach requestsUnable to view my ILLiad at The Beach web documentsUnable to renew ILLiad at The Beach itemsMy web documents have unreadable pagesMy web documents have missing pagesOther
If you answered "Other" above, please explain.
**Is the problem you are having with a particular ILLiad transaction?	Choose oneYesNo
If you answered "Yes" above, enter the transaction number:
**Do you have Adobe Acrobat Reader version 5.x or higher installed on your computer? If no, please go to Adobe Acrobat, JavaSript and Cookie Check and check your Adobe Reader Version.	Choose oneYesNo
**What is your computer's operating system?	Choose oneWindows XP ProfessionalWindows XP Home EditionWindows 2000Windows ME (Millennium Edition)Windows NT v4.0Windows 98 or 95MacintoshOtherI don't know
**How do you connect to the Internet?	Choose oneOn campus at CSULB (campus office or lab)Dial the campus modem pool (562) 985-3500ISP using traditional modemCable modemDSL lineOtherI don't know
**What Web browser software are you using?	Choose oneNetscape Version 4.x (Navigator/Communicator)Netscape Version 6.0Netscape Version 6.1Netscape Version 6.2Netscape Version 7.0Netscape Version 7.1MS Internet Explorer Version 4MS Internet Explorer Version 5MS Internet Explorer Version 5.5, SP1MS Internet Explorer Version 5.5, SP2MS Internet Explorer Version 6.0AOL Version 6AOL Version 7AOL Version 8AOL Version 9Other AOL VersionOther browserI don't know
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
**Please describe the problem(s) you've encountered:

When you click on "SUBMIT REPORT", your problem report will be sent to the CSULB ILLiad at The Beach team.
We will respond as quickly as we are able. Our goal is 24 hour turnaround time Monday through Friday (excluding holidays and other school closings).

---

This page maintained by
lib-illiad@csulb.edu
University Library
California State University, Long Beach
Please send questions, comments, and suggestions to the ILLiad at The Beach team at the address above.
Last updated July 25, 2007