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ArticleReach Problem Report

Before submitting this form, please review our Access page to assure that your computer meets the requirements for using our resources, both on- and off-campus. Thanks!

In order to respond as quickly as possible to your problem(s) with ArticleReach, we need you to provide us with answers for at least the questions marked with **. But, please, provide as much information as you can!

Be sure to check the ArticleReach FAQ before filling out this form. Some of your questions may be answered there!

Are you missing pages from an electronically delivered document? Are the pages unreadable? Fill out an ArticleReach Problem Pages Report form.

ArticleReach Problem Report Form

**Your name:
**Your Campus ID Number:
**Your e-mail address:
Status?	Choose oneCurrently Enrolled CSULB StudentCSULB Faculty MemberCSULB Staff Member
Your telephone number:
**What problems are you having with the service?	Choose oneUnable to log inUnable to submit my ArticleReach requestsUnable to view my ArticleReach web documentsUnable to renew ArticleReach itemsMy web documents have unreadable pagesMy web documents have missing pagesOther
If you answered "Other" above, please explain.
**Is the problem you are having with a particular ArticleReach transaction?	YesNo
If you answered "Yes" above, enter the Request ID:
**Do you have Adobe Acrobat Reader version 5.x or higher installed on your computer? If no, please go to Adobe Acrobat, JavaSript and Cookie Check and check your Adobe Reader Version.	YesNo
**What is your computer's operating system?	Choose oneWindows VistaWindows XP ProfessionalWindows XP Home EditionWindows 2000Windows 98Other Windows versionMacintosh OS 9 (or earlier)Macintosh OS 10 (or later)OtherI don't know
**How do you connect to the Internet?	Choose oneOn campus at CSULB (campus office or lab)Dial the campus modem pool (562) 985-3500ISP using traditional modemCable modemDSL lineOtherI don't know
**What Web browser software are you using?	Choose oneFirefox Version 1Firefox Version 2Firefox Version 3MS Internet Explorer Version 5.5MS Internet Explorer Version 6MS Internet Explorer Version 7MS Internet Explorer Version 8Other MS Internet Explorer versionNetscape Version 7Netscape Version 8Netscape Version 9Other Netscape versionAOLSafariOperaOther browserI don't know
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
**Please describe the problem(s) you've encountered:

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