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Access Requirements for connecting to library resources from on AND off campus.

You must be faculty, staff, or an enrolled student at CSULB to access our research databases and use many of the library's services from off site. In addition, on-campus access to some services are restricted to CSULB faculty, staff, and enrolled students. If you are not currently enrolled or a current employee of CSULB, please review information about services and support for various groups.

IDs & Passwords

Supported Browsers

Browser Settings

Pop-up Blockers

Security Software / Firewall Restrictions

Required Software

RefWorks / Write-N-Cite

Off-campus / Proxy Problems

Getting Help



Campus ID and Library Password

  • Campus ID and a Library Password are required for access to E-Reserves, ILLiad, viewing your Library Account, renewing books, and initiating LINK+ requests.
  • Campus ID and a Library Password are required for off-site access to most of our online resources and applications.
  • If you don't know your Campus ID, please review this information.
  • If you don't have a Library Password, please create one now.
  • If you had a Library Password, but don't remember what it is, please use our "Forgot my password" services.

Preferred Browsers and Settings

CSULB Library systems (including Reserves, ILLiad, Get it @ CSULB, research databases, and COAST) work best with the following settings and access requirements.

Supported Browsers

Typically the most recent versions of Internet Explorer, or Firefox, will work the best with library services.

The latest version of Safari, Google Chrome, and Opera will also work with most library resources.

Some of our resources may not function properly using earlier versions. If you are using these earliest versions and have any difficulties, please upgrade to the latest version.

Some of the research databases may be designed to work optimally with a specific browser or browser version. View the database's help for information specific to that database.



NOTE: Proprietary browsers offered by AOL, Compuserv, MSN, (and other) Internet Service Providers are NOT supported and do not work with the library's resources. Please download, install, and use one of the supported browsers noted above.

Browser Settings

  • Javascript must be enabled, cookies must be allowed. Check to see if your browser settings are correct here.
  • Bookmarks: We strongly recommend against the use of bookmarks ("favorites") for accessing the library's electronic resources. Vendors frequently make changes to URLs, use redirects at logon, and record session numbers which make the URL you may have bookmarked not function properly. Faculty: If you wish to provide a link to a specific library research database on your personal web page or BeachBoard course, please contact the Library Web Group for further assistance.

Pop-up Blockers

Pop-up blocking software needs to be disabled as pop-up windows are used in a number of our resources.

Security Software / Firewall Restrictions

Many ISPs provide "spam blocking" services. In order to assure that email messages from the Library are delivered to your email inbox, please make sure that to add @csulb.edu to your allowed senders list.

Many workplace networks operate behind a secure firewall that can prevent access to the library's electronic resources. We recommend that you contact the technical support people at your place of business and show them what you are trying to do and what happens. You may also want them to know that:

  • Authentication to use library's electronic resources is done via SSL and that to connect to the Library's ssl port port 80 is redirected to port 443.
  • Once you are authenticated, our server passes your request onto our vendor using a CSULB campus IP address.

In addition, internet security software on your computer can prevent access to the library's resources (e.g. Norton Internet Security (NIS), Norton Firewall, McAfee). Try turning this software off temporarily, to check if you are then able to access the Library's resources.

Problems with authenticating -- RefWorks / Write-N-Cite

Problem:

When trying to use Write-N-Cite, you are prompted for a "group code".

Analysis/Solution:

The Write-N-Cite utility of RefWorks will only function off site if you have downloaded Write-N-Cite to your computer and configured it according to our instructions.

Proxy any page with our bookmarklet

The proxy bookmarklet lets you reload a web page through University Library's proxy server. If the page you are visiting is one that the library has a subscription for, and you're presently off-campus, then you should get immediate access to the resource once you've logged in with your Campus ID and library password.

How to add the proxy bookmarklet

Problems with authenticating -- Proxy Problems

You are receiving "403 forbidden (not authorized to view)" error message.

If you are trying to open a database, go to the Databases by Title page to launch the database using the current proxy syntax.

OR

Contact the Library Web Group

OR

Contact your subject librarian for assistance.

Required Software

  • To download full-text articles or read many e-books, you will need Adobe Acrobat Reader
  • To learn more about Adobe Acrobat, visit their site here: http://get.adobe.com/reader/

Reporting Problems