CSULB eReserves Problem Report Form

eReserves Problem Report

HELP!

In order for CSULB students to access Library eReserves Course Pages, you must obtain the Course Page password from your instructor. Reserve Services staff CANNOT provide students with Course Page passwords.

The eReserves service has the following web browser requirements:

Internet Explorer 5.0 and above OR Netscape 6.1 or above
Adobe Acrobat Reader version 5.0 or above
Your browser MUST be configured to "accept cookies"
Your browser MUST be configured to use JavaScript"

You can check your browser to make sure it is configured correctly to use eReserves by using the links below (a separate browser window opens for each link):

In order to respond as quickly as possible to your problem(s) we need you to provide us with answers for at least the questions marked with **. Please provide as much information as you can.

eReserves Problem Report Form
**Your name
**Your e-mail address
**Status?
**Do you have your instructor provided password to access your eReserves Course Page? If no, contact your instructor. Reserve Services cannot provide students with the Course Page password.
**Does your web browser meet the requirements at the top of this page? If no, please follow the links at the top of this page to make sure your browser meets the requirements and then try accessing your eReserves Course Page again.
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
**What is your computer's operating system?
If you chose "Other" or are using a Macintosh computer, please tell us the operating system and version?
**I am accessing eReserves from:
If you chose "Other" in the previous question, please tell us the name of your Internet Service?
**What type of connection device are you using?
**What Web browser software are you using?
**Do you have Adobe Acrobat Reader version 5.0 or above installed on your computer?
**Have you recently upgraded your computer (hardware or operating system or browser software)?
**Were you able to view any items on eReserve for your Course?
**What is the eReserves Course you are trying to access? example: ACCT191 or MKTG210
Other information you think we might use to help you solve the problem?

When you click on "SUBMIT REPORT", your problem report will be sent to Reserve Services.

We will respond as quickly as we are able.
Our goal is 24 hour turnaround time Monday through Friday (excluding holidays and other school closings).

This page maintained by
Library Web Group
University Library
California State University, Long Beach
Please send questions, comments, and suggestions to the webgroup at the address above.
Last updated November 7, 2007

Last Updated 11/7/07

When you click on "SUBMIT REPORT", your problem report will be sent to Reserve Services.
We will respond as quickly as we are able. Our goal is 24 hour turnaround time Monday through Friday (excluding holidays and other school closings).