**Your e-mail address:
Choose one Currently enrolled CSULB Student CSULB Faculty Member CSULB Staff Member
**Do you have your instructor provided password to access your Reserves electronic materials? If no, contact your instructor. Reserve Services cannot provide students with the Course password.
Choose one Yes No
**Did you receive a specific error message? If so, please tell us what the message said (a paraphrase is OK).
**What is your computer's operating system?
Choose one Windows XP Professional Windows XP Home Edition Windows 2000 Windows ME (Millennium Edition) Windows NT v4.0 Windows 98 or 95 Macintosh, Please enter the Operating System and Type of Macintosh in Other (below) Other I don't know
If you chose "Other" or are using a Macintosh computer, please tell us the operating system and version?
**I am accessing Reserves from:
Choose one A computer on the CSULB Campus the campus modem pool at 562-985-3500 AOL ATT CompuServe MSN Earthlink Verizon Other
If you chose "Other" in the previous question, please tell us the name of your Internet Service?
**What type of connection device are you using?
Choose one Cable modem DSL line Traditional modem I don't know
**What Web browser software are you using?
Choose one Netscape Version 6.1 Netscape Version 6.2 Netscape Version 7.x MS Internet Explorer Version 4 MS Internet Explorer Version 5 MS Internet Explorer Version 5.5, SP1 MS Internet Explorer Version 5.5, SP2 MS Internet Explorer Version 6.x AOL Version 5 AOL Version 6 AOL Version 7 Other AOL Version My browser is listed above I don't know
**Do you have Adobe Acrobat Reader version 5.0 or above installed on your computer?
Choose one Yes No I don't know
**Have you recently upgraded your computer (hardware or operating system or browser software)?
Choose one Upgraded hardware Upgraded operating system Upgraded web browser software Upgraded hardware and software No I don't know
**Were you able to view any items on Reserve for your Course?
Choose one Yes No
**What is the Reserves material you are trying to access? example: "Title of Document"
Other information you think we might use to help you solve the problem?