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Service Excellence

Partnering with you as students, staff and faculty, we work together on answers to your questions, on solutions to your problems, and better ways to improve your experience!

SERVICE EXCELLENCE CORE VALUES

ACCESS

ACCESS
Working to ensure you have the right information at the right time.

accuracy

ACCURACY
Striving to provide dependable data for your decision making.

respect

RESPECT
Delivering service with empathy for you as an individual.

INNOVATION

INNOVATION
Planning for a better tomorrow as we work to improve today.

 

Service Excellence Road Map

 

PAST

  • Cross-training Intake Specialists
  • Integrated Frontline
  • Almost Alumni Freshmen Fair
  • Alumni Alumni Seniors Project
  • Service Excellence: The Way we Work Together
  • Re-location of Staff into Work Clusters

PRESENT
 

  • AVP Book Club
  • Building the Narrative Focus Groups
  • Virtual Queueing
  • Service Excellence Training: Fundamentals and Advanced
  • Emergency Preparedeness Scenario Training
  • Service Excellence and Beach Central Websites
  • E-Transcripts
  • Beach Central Counseling Office, BH-201

FUTURE

  • "Holds" Process Review
  • Online Withdrawal Application
  • Space Renovations: Enrollment Services Staff Areas
  • Process Simplification
  • Beach Central Contact Center

Service Standards

Customer Service:
Treating all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.

Documentation Responsibilities:
Ensuring operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes.

Data Integrity:
Ensuring quality, usability and integrity of system data by working within approved processes and testing procedures.