Partnering with you as students, staff and faculty, we work together on answers to your questions, on solutions to your problems, and better ways to improve your experience!
SERVICE EXCELLENCE CORE VALUES
Working to ensure you have the right information at the right time.
Striving to provide dependable data for your decision making.
Delivering service with empathy for you as an individual.
Planning for a better tomorrow as we work to improve today.
Service Excellence Road Map
- Cross-training Intake Specialists
- Integrated Frontline
- Almost Alumni Freshmen Fair
- Alumni Alumni Seniors Project
- Service Excellence: The Way we Work Together
- Re-location of Staff into Work Clusters
- AVP Book Club
- Building the Narrative Focus Groups
- Virtual Queueing
- Service Excellence Training: Fundamentals and Advanced
- Emergency Preparedeness Scenario Training
- Service Excellence and Beach Central Websites
- Beach Central Counseling Office, BH-201
- "Holds" Process Review
- Online Withdrawal Application
- Space Renovations: Enrollment Services Staff Areas
- Process Simplification
- Beach Central Contact Center
Treating all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.
Ensuring operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes.
Ensuring quality, usability and integrity of system data by working within approved processes and testing procedures.