Protocol for Program Review
Office of Program Review
The purpose of any program evaluation is to determine the effectiveness in reaching stated goals and meeting the needs and interest of the primary audience. In addition, it should provide information for decision makers to improve, where required, the delivery of services to its clientele. If the gathered information is to reflect the objectives of the program, it must begin with input at various stages from key personnel who have a stake in the outcome of the program. The program review process begins with a clear understanding of the purpose and objectives of the review as determined by the program personnel ranging from the program manager to permanent and temporary support staff.
Determine the purpose and desired outcomes, including the goals and objectives, for the review of the program:
- Why evaluate the program?
- Who will participate in the evaluation process?
- What is the target population?
- How will the data be collected?
- What types of analysis will be conducted and how will it be reported?
Process of Review
- Literature Review: What is the current perception of the role of advising and orientation programs and how are they being implemented at other colleges and universities?
- Program document audit: collect and review all program documents including those that state program goals and objectives.
- Questionnaire development: develop an instrument that is to be used in the survey of the target population to determine the quality of services and identify unmet needs