Resolving Differences Handbook

It is the policy of California State University, Long Beach to provide educational and employment opportunities in a manner consistent with state and federal laws, rules and regulations governing prohibited discrimination. As part of this effort, recognizing the university's responsibilities as a recipient of federal financial assistance, in accordance with EO 11246 and with the California State University Policy Statement of Nondiscrimination and Affirmative Action in Employment, CSULB carries out a voluntary program of affirmative action intended to insure that discriminatory practices are eradicated and that good-faith efforts are made to overcome systemic institutional forms of exclusion or underutilization arising from prohibited forms of discrimination. The CSULB affirmative action program is outlined in the university's affirmative action plan. Questions regarding the university affirmative action plan may be directed to the Office of Affirmative Action. The telephone number is (562) 985-4121.

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Cheating And Plagiarism Procedures

CSULB Policy Statement 85-19 provides students and faculty with information about what constitutes cheating and plagiarism, the procedures to be followed for alleged violations, the action(s) to be imposed, and the procedures for appealing the action(s) taken. An abstract of the provisions of the policy is also available in the CSULB Schedule of Classes and the CSULB Bulletin.

Step 1. Conference with Faculty Member Procedure The faculty member may arrange for an informal office conference with the student to notify him/her of the cheating and/or plagiarism charge and the supporting evidence, and to discuss pertinent issues and courses of action. The faculty member will inform the student within 14 calendar days following the first notification of the allegation that both the student and the faculty member have the right (option) to submit a request for a review of the evidence to the Academic Integrity Committee. All notes and discussions between the student and the faculty member are confidential except as may be relevant to an Academic Integrity Committee or subsequent student disciplinary hearing.

Step 2. Academic Integrity Committee An advisory opinion by the Academic Integrity Committee supporting or refuting the accusation based on a review of the evidence is due within 21 calendar days of the submission of the request(s). Reasons for additional time, if necessary, must be communicated to the vice president for Academic Affairs, chair of the Academic Senate, and the student and faculty member. In all cases, the Academic Integrity Committee report is advisory to the student, with whom rests the presumption of innocence, and the faculty member, to whom the decision on the evidence and academic action is reserved. The advisory opinion may not be appealed unless the faculty member or student directs a request for reconsideration based upon new evidence to the vice president for Academic Affairs or to the chair of the Academic Senate. All notes and evidence will be kept by the department chair or program director for five years after the case is settled.

Academic Actions
The faculty member may take action to the extent he/she considers the cheating or plagiarism to manifest the student's lack of scholarship or to reflect on the student's lack of academic performance. The following actions may be taken without a request for, or before the receipt of, a report from the Academic Integrity Committee: A. Review-no action. B. Oral reprimand to prevent further occurrences. C. Require the work to be repeated. D. Assignment of a zero for the specific demonstration of competence. E. Assignment of a failing final grade. F. Referral to the Office of Judicial Affairs for possible probation, suspension or expulsion. The student may appeal a final course grade which included an exam or other test of competence in which a low score was assigned for cheating or plagiarism. An appeal of the final grade may include as written testimony the report of the Academic Integrity Committee. See University Grade Appeal Policy 86-05, which may be obtained from the appropriate department office or college dean's office, or the Office of Judicial Affairs.

Additional Information
Charges of cheating and/or plagiarism cannot be brought against a student more than 120 calendar days after discovery that the cheating and/or plagiarism may have occurred or should have been discovered. When the student cannot be contacted, and the informal conference cannot be held, as is sometimes the case after final examinations, an "Incomplete" (I) may be assigned, but only if the instructor wishes an additional test of competence. An Incomplete Agreement Form will be sent to the student's last known address. The instructor will indicate on the agreement form what grade will be assigned after 120 calendar days following mailing of the Agreement Form if the student does not respond, or responds and does not agree to an additional test of competence. Additional tests of competence are at the option of both the instructor and the student.

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Code of Conduct for Fraternities and Sororities

The following are conduct standards for the fraternities and sororities at CSULB. It is understood that each member shall be responsible for complying with the Code of Conduct, which is to be communicated regularly to members. The code is issued by CSULB, the Interfraternity Council, the Panhellenic Council, and the Black Greek Letter Council and is monitored by the Office of Student Life and Development. Failure to abide by these conduct standards will result in disciplinary action taken against the fraternity or sorority. After due process, the action taken may include, but is not limited to, a warning, loss of scheduling privileges, nonuse of campus facilities and grounds, probationary status, or denial of university recognition.

1. All applicable university rules and regulations shall be adhered to including those in the CSULB Bulletin, Campus "Regs,"Campus Publicity and Posting and Campus Scheduling Policies. Further, chapters shall abide by all applicable local, state and federal laws.

2. Programs planned by a fraternity or sorority which cannot be adequately contained and monitored within the residence house (should there be a house) are to be located elsewhere, preferably on campus.

3. Chapter meetings will maintain an 11 p.m. noise time limit after which quiet hours shall be enforced by the members. This does not prevent meetings from continuing in a quiet manner after 11 p.m.

4. It is agreed that each fraternity or sorority will make reasonable attempts to establish a working relationship with neighbors and representatives of the immediate community. A chapter's community liaison person will informally serve to resolve problems and to improve the fraternity and sorority image in the community.

5. Fraternity or sorority members shall utilize legal parking areas for their automobiles and in no instances shall they block driveways or sidewalks of other residents. When large numbers of cars are anticipated, the fraternity or sorority will direct parking to take place in an appropriate area.

6. Noise resulting from various fraternity or sorority activity shall be contained within the house. It is understood, however, that certain major programs, such as Rush Week, may produce an activity outside the house, but within the immediate grounds. Every effort shall be made to keep outside noise to a minimum.

7. There shall be no loitering after events. There shall be no abusive or obscene behavior or language within public view or hearing at any time.

8. Defacing, marking, or writing graffiti on sidewalks or property shall be avoided. In the event that such damage takes place, all markings or defacing shall be promptly removed or repaired by the fraternity or sorority members at their expense.

9. Alcoholic beverages shall not be provided by the fraternity or sorority to persons under the age of 21 (Business & Professional Code 25602) or to an obviously intoxicated person (Business & Professional Code 25602). No alcoholic beverages may be sold (including beer) without a valid license from the Department of Alcohol Beverage Control (Business & Professional Code 23300 and 23301). Chapters are to be in compliance with their national organizations' risk management policies.

10. The premises on and about the fraternity and sorority house shall be kept clean and trash stored in trash bags or garbage cans. As a part of program planning, there shall be a "cleanup" scheduled to take place by 2 p.m. the day following any activity. The Chancellor's Office, CSU Operating Principles and Guidelines for Fraternities and Sororities shall be followed with the assistance of the Office of Student Life and Development.

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Debts Owed To The University

Any unpaid obligation to the university by a student or former student is considered a debt to the university. Students and former students are billed for these unpaid obligations which may include, but are not limited to, registration fees, housing costs, dishonored checks, library fines, chemistry breakage fines, etc. Some of these obligations may be initiated by the department at which they were incurred.

Any student who issues or has a check issued on his/her behalf which is returned by the bank will be notified by the university that the check must be replaced with cash, cashiers' check or money order, plus a $10 processing fee. The amount of the original dishonored check plus the $10 fee also becomes a financial obligation to the university. A student who issues or has issued more than one check which is returned by the bank will permanently lose his/her check writing privileges with the university.

If a student believes that he/she does not owe all or part of an unpaid obligation, he/she must contact the appropriate department which initiated the obligation for further direction. Until all obligations are settled, a "hold" is placed on the student's records; services to the student, including but not limited to transcripts, permission to register and receipt of grades, are withheld until the obligation is resolved.

Further information regarding unpaid obligations to the university may be obtained from the current semester's Schedule of Classes or by calling the Accounts Receivable office at (562) 985-1673.

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Determination of Residence or Non-Residence Fees for Tuition Purposes and Appeal Procedures

The Office of Enrollment Services determines the residence status of all new and returning students for resident or nonresident fee purposes based primarily upon answers to selected items on the application for admission. The factors and exceptions utilized by the university residence clerk to determine residency status in the State of California are listed in the CSULB Bulletin. Additional residency information may be obtained from the Office of Enrollment Services, Student Services/Administration building, room 123. The telephone number is (562) 985-5503.

General Rule
Legal residency may be established by an adult who is physically present in California at least one year immediately preceding the residence determination date. Simultaneously, steps must be taken at least one year prior to the residence determination date to show strong legal intent to make California the permanent home; there must also be concurrent relinquishment of the prior legal residence. The residence determination dates are:
Fall Semester September 20
Spring Semester January 25

Appeal Process
Students classified as nonresidents who seek reclassification must use the following appeal process steps:

1. Complete a "Supplemental Residency Questionnaire" available from the Office of Admissions and Records and submit it to the residency review clerk.

2. In the event an informal discussion between the student and the residency review clerk is unable to resolve the matter, the student may submit a written letter of appeal through the Office of Admissions and Records to the chair of the University Residency Review Committee. The student's letter of appeal should be accompanied by any documents required or deemed appropriate to support the student's position.

3. In the event the decision of the University Residency Review Committee is not satisfactory, the student may appeal to the Office of General Counsel, Office of the Chancellor, California State University, via formal written request, within 120 calendar days of notification of the final university decision by the University Residency Review Committee. The Office of the Chancellor is located at 400 Golden Shore, Long Beach, California 90802. The telephone number is (562) 985-2500.

Disciplinary Complaints Against Students

The standards for student conduct are stated in the CSULB Bulletin; Campus Regs; Forty-Niner Student Handbook and the Judicial Affairs Handbook. These standards are authorized pursuant to section 41301 of Title 5 of the California Code of Regulations. Under the Chancellor's Executive Order 148, "Student Disciplinary Procedures for the California State University," the full range of due process of law for administrative matters is offered including the notice of the specific charges, the right to legal counsel and a formal hearing before an impartial hearing officer. The student disciplinary procedures incorporate all the requirements determined by the U.S. Supreme Court (Dixon vs. State Board of Education, 1961) necessary for procedural due process in university disciplinary matters. Complaints against a student may be initiated by writing to the director of Judicial Affairs in the Office of Judicial Affairs, Division of Student Services, Student Services/Administration building, room 377. The telephone number is (562) 985-5270.

Alleged student violations of campus regulations are reviewed primarily through informal office conferences: (1) to clarify the referral, the charges, or the circumstances involved; (2) to prevent further occurrences or violations, if any; and (3) to indicate the possible consequences of certain actions or violations. Discussion is centered on the cause/effect relationship of various courses of action. Whenever possible, alternate paths or solutions are explored.

A "sanction" is defined as a university action toward a member of the campus community in response to violations of conduct and conduct-related regulations that occur on the campus or in connection with a campus event. Courses of action include the categories of warning, oral or written reprimand, conduct probation (with or without specific conditions or restrictions), suspension (which may include "withdrawal of consent to remain on campus"), expulsion or no further action.

The Office of Financial Aid at CSULB offers an extensive financial aid program and provides advisory assistance to enable students to pursue a quality education. All students have the option of appealing any financial decision or policy.

Before an appeal will be considered, an appeal form must be completed and presented to a financial aid counselor. Appeals are considered on the basis of extenuating circumstances and/or special conditions applying to an individual student. The counselor will assist the student in providing the necessary documentation and will present the case to the Financial Aid Appeals Committee. If the student is not satisfied with the committee decision, an appointment may be made with a Financial Aid manager by contacting the office manager.

Information about the appeal process may be obtained at the Office of Financial Aid, Student Services/Administration building, room 101. The telephone number is (562) 985-4641.

Grade Appeal Procedures

Grade appeals are designed to protect all parties from prejudicial, capricious or arbitrary academic and administrative evaluations and decisions. Only one grade appeal procedure exists at California State University, Long Beach and the process is available equally to graduates, undergraduates and instructors. Only final grades may be appealed, and the burden of proof rests upon the student. Grade appeals must be initiated within the regular semester following the semester or special session in which the course was completed. Students may be assisted by an advisor in preparing the appeal. The applicant may seek the assistance of an advisor in the preparation of the appeal. If the Department and/or College Committee procedures permit oral arguments, the advisor may accompany the appealing party to the Departmental and/or College hearing and be privy to all confidential information relevant to the case.

If the student's complaint is confounded by an allegation of unlawful discrimination as defined by Federal and State law, the student has the right to access the university's internal Unlawful Discrimination process and the processes available through the U.S. Department of Education Office of Civil Rights, and the State of California Fair Employment and Housing Commission. However, grades may be changed only through the grade appeal process.

Initiation of Grade Appeals
3.000*. Students who believe they have received a final grade in a class that does not fairly reflect their work must make this known to the instructor, either orally or in writing, before they begin the formal appeal process. If they are not able to resolve the problem to the satisfaction of both parties, the formal process may then be initiated. In the event an instructor is not available to participate, the Department Chair in the discipline may appoint another instructor whose area of expertise most closely approximates that of the instructor of record to represent the interests of the latter.

3.100. The formal process begins with the preparation of a grade appeal file (see paragraph 1.200 in original policy document). The file must include: (1 ) a written statement describing the reasons for the appeal and the recommendation for a new grade; (2) a Grade Appeal Form obtained from the appropriate College office and fully completed; and (3) supporting documents (see paragraph 1.200 in original policy document) that show evidence of the alleged improper grading.

3.110. The written statement describing the reasons for the appeal should be addressed to the Department Chair (or Program Coordinator if there is no department involved) of the discipline in which the course resides.

3.120. An appeal must be initiated within the regular semester immediately following the semester or special session in which the course was completed. As long as a student has filed a written notification of the appeal with the appropriate Department Chair within the required semester, action on the appeal may continue during subsequent semesters.

3.200. The Department Chair shall present the grade appeal file to the instructor of the course and shall encourage that person to, again, attempt a resolution with the student. The Chair shall mediate if so requested.

3.210. If the instructor of record refuses to participate, the Department Chair shall insert a written statement to that effect in the appeal file.

3.220. If a student is appealing a grade assigned by the Department Chair, the College Dean or designee shall perform all functions of the Chair in the appeals process.

Appeals in Departments that Have Grade Appeals Committees
3.300. Should consultation fail to resolve the appeal and the student choose to continue the process, he or she must request that the Chair forward the appeal to the Department Grade Appeals Committee.

3.310. The Department Chair shall forward the appeal to the Department Grade Appeals Committee, and may include a written recommendation based upon the first, consultative, step in the process. The instructor must also be informed that the formal process has been initiated, and shall be given copies of all materials forwarded to the Grade Appeals Committee.

3.320. The instructor may write a response to the student's appeal and a rationale to be considered by the Grade Appeals Committee. A copy of such a response must also be provided to the student.

3.330. An appeal may be terminated at any point by a letter from the appellant withdrawing the appeal.

3.400. The Department Grade Appeals Committee shall consider the appeal, adhering to the principles and guidelines of paragraphs 1.000-1.600, 2.300, 2.400, and 2.500 in original policy document. In all but extraordinary circumstances, a Department Grade Appeals Committee shall reach its decision within the semester in which it receives the appeal.

3.500. If the appeal is supported by the Committee, the Committee will then determine a grade for the student based upon the evidence included in the appeal file (exams, papers, assignments, etc.). The Committee need not grant the student's suggested grade but should assign a grade that is appropriate to the work submitted. The Committee's decision of a grade may not be appealed further by the student.

3.510. The Committee shall communicate its decision and rationale as specified in paragraph 2.600 in original policy document, and shall also provide a copy to the Department Chair. If, within ten instructional days of the receipt of the Committee's decision, either the instructor does not file a grade change or file an appeal of the Committee's finding, the Department Chair shall authorize the grade change by filing the appropriate grade-change forms.

3.520 If, within ten instructional days, the instructor files in writing an appeal of the Department Committee's finding, the Committee Chair shall, forward the file (including the Committee's decision and rationale) to the College Grade Appeals Committee.

3.600. If the Department Grade Appeals Committee rejects the appeal, it shall communicate its decision and its rationale as provided in paragraph 2.600 in original policy document, providing a copy also to the Department Chair. If, within ten instructional days, the student does not request further review of the appeal, the grade appeal process is terminated.

3.610. If, within ten instructional days, the student communicates in writing her/his wish to continue the appeal process, the Committee Chair shall, within ten instructional days, forward the file (including the Committee's decision and rationale) to the College Grade Appeals Committee.

Appeals in Departments that lack Grade Appeals Committees
3.700 Appeals filed in Departments that lack Grade Appeals Committees are to be considered by the standing Grade Appeals Committee at the College level. The provisions of paragraph 3.300 through 3.610 above apply, with the College Committee substituting for the Department Committee, except that appeals of Committee decisions are directed to the University Grade Appeals Committee.

Appeals of Committee Decisions
4.000. If a first-level Grade Appeals Committee (a Department Committee or the College Committee acting in lieu of a Department Committee) recommends a change of grade, the instructor may appeal that decision. In that event, the grade will not be changed until the appeal has been completed.

4.100 An appeal of a Department Grade Appeals Committee decision, by either the instructor or the student, begins with a written request to have that decision reviewed. The Chair of the Department Grade Appeals Committee forwards the appeal file, including the Committee's decision and rationale, to the College Grade Appeals Committee.

4.200. The College Grade Appeals Committee, when acting as a second-level Appeals Committee, shall review the grade appeals file, the Committee's decision and rationale, and any rebuttal to that decision and rationale provided by the appellant, in the light of paragraphs 1.000 through 3.700 in original policy document. It may consider both matters of procedure and substance.

4.300. The College Grade Appeals Committee may confirm the decision of the Department Committee, or it may recommend reconsideration.

4.310. If the College Grade Appeals Committee confirms the decision of the Department Committee, and if the appellant does not request further review, the grade appeal process is concluded. All parties, including the Department Chair and the Department Grade Appeals Committee, must be informed of the decision in writing. If a grade change has been recommended by the Department Committee but held in abeyance pending the appeal, the Department Chair shall, within ten instructional days, authorize the grade change by filing the appropriate form.

4.315. If an appellant communicates in writing her/his wish to continue the appeal process, the Committee Chair shall, within ten instructional days, forward the file (including the Committee's decision and rationale) to the University Grade Appeals Committee.

4.320. If the College Grade Appeals Committee recommends reconsideration, it shall put in writing its rationale (which may involve matters of procedure or substance), and any recommendations it may have (which may include recommendations of substance, or of procedure, or also of a reconstituted Department Committee, or may include other recommendations toward realizing a fair evaluation of the matters at issue). The grade appeal file, including the rationale and recommendations of the College Committee, is returned to the Department Grade Appeals Committee for reconsideration. Copies of its recommendations are to be supplied to all parties, including the Department Chair.

4.400. When a grade appeal decision has been returned for reconsideration, the Department Grade Appeals Committee shall review the rationale and recommendations of the College Grade Appeals Committee. It shall undertake to remedy procedural faults identified by the College Committee. It shall consider anew the substance of the grade appeal, with due attention to whatever recommendations have been advanced by the College Committee. The Department Grade Appeals Committee shall render a new decision on the appeal, which may be a reiteration of its original decision or may be a different decision (which may, but need not be, in agreement with the College Committee's recommendations).

4.410. The Department Grade Appeals Committee shall, in any but extraordinary circumstances, render its reconsidered decision within 20 instructional days of receipt.

4.420. Upon reaching its decision, the Department Grade Appeals Committee shall report in writing its response to all procedural faults identified by the College Committee, and shall again put in writing its rationale for its decision on the substance of the grade appeal. These reports shall be forwarded with the grade appeals file to the College Grade Appeals Committee; and copies shall be supplied to all parties, including the Department Chair.

4.500. The College Grade Appeals Committee shall review the reconsidered decision of the Department Committee. It may seek clarification from the Department Committee (see paragraph 2.500 in original policy document). It shall either confirm the decision of the Department Committee or declare the appeal to be at impasse.

4.510. If the College Grade Appeals Committee confirms the decision of the Department Committee, the appeals process is completed. All parties must' be informed of this final disposition. If a grade change is called for, the Department Chair shall, within ten instructional days of the College Committee's action, authorize that grade change by filing appropriate grade-change forms.

4.520. If the College Grade Appeals Committee declares the appeal to be at impasse, it shall so inform all parties, including the Department Chair, and shall forward the file to the Vice President for Academic Affairs.

4.600. The Vice President for Academic Affairs, upon review of the grade appeal file, including the recommendations and rationale of the Grade Appeals Committees, shall authorize the recording in the student's records of either a "W" or a grade of "CR." This completes the appeals. All parties must be informed of this final disposition.

Role of the University Grade Appeals Review Committee
5.000. The University Grade Appeals Review Committee shall function as the second-level Grade Appeals Committee in grade appeals from Departments which lack departmental Grade Appeals Committees. In such cases, the College Grade Appeals Committee functions in lieu of the Department Grade Appeals Committee and the University Grade Appeals Review Committee shall function in lieu of the College Grade Appeals Committee. All provisions of paragraphs 4.000 through 4.600 above apply.

5.1 00. The University Grade Appeals Review Committee shall function as the final level Grade Appeals Committee in cases where a complainant appeals the decision of a College Grade Appeals Committee after that Committee reviews the decision of a Department Grade Appeals Committee. In such cases the University Grade Appeals Committee functions in lieu of the College Grade Appeals Committee, and communicates directly with the Department Grade Appeals Committee. All provisions of the entirety of paragraphs 4.000 through 4.600 above apply.

Obtaining a Complete Copy of the Grade Appeal Procedures
A complete copy of the grade appeals procedure including Grade Appeal Committee Composition, University Policy Statement 94-07, may be obtained from the appropriate department office, the college dean's office, or the Academic Senate office ((562) 985-4149).

*Numbers refer to original policy document.

Graduate Student Grievances

A graduate student grievance must be based on a violation or alleged violation of university regulations or policies. A grievance may not be based on the student's judgment of an instructor's or administrator's competence. Grade appeals are not within the jurisdiction of this process, but are addressed in the university grade appeals process (CSULB Policy Statement 86-05 as amended October 10, 1988).

A grievance must be initiated no later than one calendar year following the alleged violation. Grievance proceedings may be filed one calendar year beyond this time limit only if the Steering Committee of the Graduate Council is persuaded that the grievant could not have known about the event(s) at issue until after the time limit for filing had elapsed.

The following procedures outline the primary mechanism for resolution of graduate student grievances:

• Step 1. The student initiating the grievance has the responsibility of first attempting resolution with the faculty member or administrator against whom the grievance is directed.

• Step 2. If the matter cannot be resolved at the student instructor/administrator level, each party may request the involvement and/or review of the case by the department chair or administrator's supervisor.

• Step 3. Should the grievance not be settled at the department chair level, the student, instructor, administrator or department chair may request a review of the matter by the dean of the college.

• Step 4. In the event the grievance cannot be resolved within the college, any party to the grievance may request review by the dean of Graduate Studies.

• Step 5. If the grievant is unsatisfied with the review by the dean of Graduate Studies, he/she may appeal to the University Graduate Council within one semester following review by the college dean. The grievant must initiate the appeal by delivering three copies of the written grievance with relevant supporting documentation to the dean of Graduate Studies. The decision of the Graduate Council is final.

Further information concerning the process and the policy statement for graduate student grievances (77-09) may be obtained from the Office of the Graduate Dean, Division of Academic Affairs, Student Services/Administration building, room 303. The telephone number is (562) 985-4128.

Hazing Policy

CSULB will not tolerate nor condone any form of hazing, whether physical or mental abuse in nature. Hazing is regulated by campus, state and national laws. Further information may be obtained from the Office of Student Life and Development, located in the University Student Union, room 203. The telephone number is (562) 985-4181.

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Privacy Of Student Records

In August 1974, the Family Educational Rights and Privacy Act of 1974 (often referred to as the "Buckley Amendment") was implemented. Essentially, the act affords a student access to certain official education records, sets requirements designed to protect the privacy of students concerning their records and governs access to student records maintained by the campus and the release of such records. Applicants to the university not yet accepted are not eligible for access.

The act and related legislation provide the student with an opportunity to challenge the records on the grounds that they may be (1) inaccurate, misleading, or contain an unsubstantiated personal conclusion or inference; (2) a conclusion or inference outside of the observer's area of competence (statements of professional judgment should not be considered as inappropriate); (3) a conclusion or inference not based on the personal observation of a named person with the time and place of the observation noted; (4) or where a conclusion or inference is otherwise in violation of the person's privacy or other rights.

The statute in most cases requires the written consent of the student before personally identifiable data about the student can be released. The campus is authorized under the act to release "directory information" about students. "Directory information" includes the student's name, address, telephone listing, date and place of birth, major field of study, participation in officially recognized activities and sports, weight and height of members of athletic teams, dates of attendance, degrees and awards received, and the most recent previous educational agency or institution attended by the student. Currently, it is the policy of CSULB to release only the following classes of directory information without the students' written consent or opportunity to object: name, major, dates of attendance, and degrees or awards received. A student may request in writing to the registrar, Office of Admissions and Records, that additional categories of personal information not be released.

The act specifically outlines those individuals eligible for access to student records. Access to student records within the university and between campus officials is based on the legitimate educational interests of the officials involved. The records custodian, the department chair, or college dean shall normally be responsible for establishing grounds constituting "legitimacy" of requesting campus officials, and pursuant to that decision allow or deny subsequent release of student records to the requesting university official.

Students wishing to file a complaint regarding the content of a maintained record should first contact the records custodian of the department/division where the record in question is maintained. In the event informal discussion does not resolve the matter, the student should complete the "Student Challenge on Content/Accuracy" form and submit the form to the department/division records custodian where the record is maintained.

If the matter remains unresolved at the department/division level, the dean of the college shall be consulted on an informal basis, and concurrently the student shall submit a "Request for Hearing" form to the department chair who will initiate the formal hearing process. The right to a hearing under the law does not include any right to challenge the appropriateness of a grade as determined by the instructor.

Further information that describes this procedure in detail may be obtained in the Office of Judicial Affairs, Division of Student Services, Student Services/Administration building, room 377. The telephone number is (562) 985-5270.

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Professional Conduct Complaints Against Faculty

Students with complaints about the professional conduct or behavior of a faculty member should attempt to resolve the matter informally by first discussing it with the faculty member concerned. If this is not feasible or practical, the matter should be brought to the attention of the department chair or, if appropriate, the college dean.

If the matter is not resolved satisfactorily at the department or college level, the student should promptly contact the Associate Vice President, Academic Affairs (Academic Personnel) [Student Services/Administration building, room 303, (562) 985-5157] who shall advise the student of the process for registering a formal complaint.

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Prohibited Discrimination

Prohibited discrimination includes discrimination based upon the race, color, national origin, ancestry, ethnicity, gender (including sexual harassment), age, marital status, pregnancy, sexual orientation (actual or perceived), religion, medical condition, physical or mental disability of any other person with whom an individual associates; or discrimination because an individual has opposed prohibited discrimination, filed a discrimination complaint, testified, assisted, or participated in any manner in any proceeding regarding prohibited discrimination, or has attempted to do so.

It is the policy of CSULB that no student, employee, volunteer, member of the public, or recipient of services and/or benefits provided by CSULB shall be subjected to any form of prohibited discrimination in any CSULB programs or activities including, but not limited to:

1. All educational, cultural, recreational, and social activities occurring on the CSULB campus and/or sponsored or assisted by CSULB;

2. Any CSULB academic programs or activities;

3. Any CSULB-sponsored off-campus programs including continuing education and any regularly scheduled classes;

4. Housing supplied or regulated by the university;

5. Employment practices of the university including, but not limited to, hiring, training, promotion, demotion, transfer, recruitment, layoff or termination, rates of pay or other forms of compensation, any other employment conditions including the work environment;

6. Choice of contractors and suppliers of goods and services;

7. Provision of services and benefits to CSULB students, employees, volunteers or the public;

8. Receipt of CSULB services and benefits provided by CSULB contractors and vendors.

It is the policy of CSULB that no person shall be discriminated against, intimidated, threatened, coerced or suffer any form of retaliation or reprisals because the person has opposed unlawful discrimination, filed a complaint, testified, assisted, or participated in any manner in any proceeding regarding unlawful discrimination or has attempted to do so. No employee shall perform, aid, abet, incite, compel or coerce the doing of any forbidden acts of discrimination. This shall apply but not be limited to: employment, promotion, transfer, recruitment, advertising, termination, rates of pay or other forms of compensation, training, working conditions, benefits, and the provision of programs, activities, services, and benefits to employees, students, volunteers or the public.

It is the policy of CSULB to investigate promptly, thoroughly, and impartially any complaint alleging discrimination or retaliation and, if appropriate, take measures to resolve the issue. All units of the university, including auxiliaries and special units, shall take appropriate action to implement this policy and procedure.

Internal complaints are reviewed or investigated and action taken by responsible individuals. An informal internal complaint should be lodged when an individual wants someone to know about the problem, but does not want to be identified; the individual would like the behavior to stop, but is not asking the university to take disciplinary action against the person(s) who allegedly discriminated. An informal internal complaint may yield some form of intervention short of disciplinary action. A formal internal complaint is a written complaint alleging discrimination. A formal complaint will trigger an investigation. In instances where corrective action is indicated, administrative and/or disciplinary action may be taken in response. Further details regarding discrimination complaint processes may be found in the publication Regulations for Campus Activities, Organizations and the University Community, issued by the Office of Student Life and Development.

Any person who feels that she or he has been subjected to a form of prohibited discrimination may file an informal internal complaint and/or a formal internal complaint with the director, Affirmative Action, [Student Services/Administration building, room 300, (562) 985-4121] who shall advise the complainant of the available options and procedures.

Refund Of Fees

The university's ability to grant refunds or credit a student for State University Fees is described in the California Code of Regulations, Title 5, section 41082 (3) which states that refund of fees for regular session enrollment may be provided in response to a request received not later than 14 days following the date of the term when instruction begins. At CSULB, the State University Fee is automatically refunded (less a $5 processing fee) when a student officially withdraws (using VRR) from classes or drops in number of units to 6 units or less.

The university's ability to grant refunds or credit a foreign or non-California resident student for nonresident tuition is described by the California Code of Regulations, Title 5, section 41913 (d) which states that tuition is provided on a declining basis which ends six weeks after the start of each semester. That basis is detailed in the current semester's Schedule of Classes. At CSULB, nonresident tuition is automatically refunded when a student officially withdraws (using VRR) from classes or drops in number of units.

Students who withdraw or drop in units after these deadlines may appeal for special consideration for a refund based on any of the following:

1. Campus Rule

2. Compulsory Military Service

3. Physical Disability or Death of Student

Further information regarding special consideration may be obtained from the current semester's Schedule of Classes or by calling the Accounts Receivable office at (562) 985-1673.

Reinstatement Procedures Following Academic Disqualification

Disqualified students must remain out of the university for at least one fall or spring semester. Students must submit a Reinstatement Petition to request a return to CSULB, showing efforts to raise their grade point average (GPA).

Students may attend CSULB University Extension Services' (UES) Open University, Summer or Winter Sessions or another accredited school while disqualified. Attendance at UES' Open University and Summer or Winter Sessions will affect the CSULB GPA and the overall GPA. Attendance at another school will affect the overall GPA only. Therefore, attendance through UES may be to the student's benefit. Classes must be acceptable for degree credit to be considered for reinstatement.

If all grade point deficiencies have been removed, reinstatement will be approved without condition.

If a grade point deficiency still exists, students may also be readmitted, but must meet one of the following conditions during the first semester of their return:

1. Remove all grade point deficiencies; or

2. Earn at least a B average in all units attempted; or

3. If there are special circumstances, and neither of the above conditions can be met, the student must petition for continuation beyond the first semester and submit a detailed plan in advance for reducing or eliminating the grade point deficiency in the following semester.

Overall GPA and CSULB GPA will be reviewed after the first semester of return. Students meeting any of the above conditions may continue enrollment, and if grade point deficiencies remain, they will be continued on probation.

If none of the above conditions is met, students will be again disqualified until all grade point deficiencies are removed. Students must file another Reinstatement Petition for return to CSULB after all deficiencies have been removed.

Petition forms for the Academic Appeals Committee are available through the office of Enrollment Services, Student Services/Administration building, room 123; telephone (562) 985-4141. Questions regarding reinstatement should be directed to the Academic Advising Center, Library East, room 125; telephone (562) 985-4837.

Residence Hall Related Allegations of Residence Misconduct

A general overview of campus housing policies, procedures, and student conduct regulations may be found in the Residence Hall Handbook, the Student Housing License Agreement, and the Housing Facility Regulations information sheet.

Violations of residence hall regulations may result in revocation of the Housing License Agreement by the university and/or probation, suspension, or expulsion of the student charged. General negative behavior over a period of time which indicates that the resident is not able to adjust to the requirements of group living also may result in revocation of the license.

Most complaints against residents are initially handled by the Residence Hall Judicial Board. Each Residence Hall Judicial Board is composed of hall residents (one per floor or wing) with a residence coordinator who serves as an advisor. To assure the rights and privacy of the accused resident, the Judicial Board operates in accord with the guidelines provided in the Residence Hall Judicial Handbook.

Briefly, the judicial process works as follows: any resident may file a disciplinary complaint against any other resident by completing a Residence Conduct Form available at the hall office. When the Judicial Board chair receives the Resident Conduct Form from the residence coordinator, he/she will notify the accused person of a time and date for the Judicial Board meeting. During the Judicial Board meeting, the Judicial Board will attempt to make the final determination as well as initiate the appropriate action, if any, to resolve the case.

Rights Of The Disabled

Federal and state laws provide the disabled with the right to reasonable modification, including assistive services, to enable them to be employed by and/or receive equal benefit of services provided by the university. Disabled persons should initiate requests for modification and reasonable accommodation before taking action to initiate a complaint of discrimination. If an individual is registered with the California Department of Rehabilitation, she/he may seek assistance through that agency for an assessment of the resources available for assistive/adaptive devices and other possible modifications.

Students with disabilities who need special assistance or modification of the university's educational programs and/or activities in order to receive equal benefit of the university's programs and activities should inform the person(s) responsible for these programs and/or activities. Disabled students should request reasonable modification immediately upon having certain knowledge that such modification is necessary. The request should be directed to the person(s) responsible for the delivery of the service or benefit. For example, requests for reasonable modification or services in an academic course should be directed to the faculty member teaching the course. If the disabled student feels that the modification or service offered is inappropriate or insufficient, the student should seek the assistance of the director, Disabled Student Services, to resolve the issue. The telephone number is (562) 985-5401. If the student feels that the resolution fails to provide appropriate or sufficient reasonable modification, the student then should access the complaint process by contacting the director, Office of Affirmative Action, (562) 985-4121.

Student Grievances And Complaints
It is the policy of California State University, Long Beach to comply with the Section 504 Regulations adopted by the Department of Health, Education and Welfare. Information about Section 504 may be found in the CSULB Administrative Policies and Procedures Handbook and from the Disabled Student Services office. Any student at CSULB who believes there has been a violation of the regulations should discuss the matter with the campus handicap-regulations coordinator, who may be contacted in the Disabled Student Services office, University Student Union building, room 206. The telephone number is (562) 985-5401. The speech and hearing impaired line is TDD (562) 985-5426.

• Step 1. A grievance is initiated by completing the "Section 504 Complaint Form" available from the handicap-regulations coordinator, who may assist the grievant in completing the form. The coordinator, however, will not serve as an advocate for the grievant. The grievance must be filed within 180 calendar days of the occurrence of the alleged violation. The grievant must have been a student at CSULB, unless the complaint is filed by a person who, although not a student at the time of filing of the complaint, was a student within 30 days prior to the date he/she filed the complaint.

• Step 2. The coordinator will, upon verification that the grievant is a student, sign and date the complaint form and forward copies of it to each member of the campus community named in the complaint, the campus affirmative action director and any other person the coordinator believes would be interested in responding to the complaint.

• Step 3. Prior to any formal hearings, the handicap- regulations coordinator may make a reasonable and timely effort to reach a mutually agreeable informal resolution between the grievant and the parties to the complaint. Such efforts may include informal office conferences. The parties to the conferences may request an advisor to assist them and be present. The advisor may be anyone other than an attorney.

• Step 4. As soon as possible after receipt of the complaint, the coordinator will ask an administrative officer designated by the president to review the complaint and any responses to the complaint. The administrative officer will review the facts and decide whether to terminate the grievance or whether to continue the process by scheduling a meeting with the grievant and other interested parties. The meeting(s) will afford the grievant an opportunity to validate the charges made in his/her complaint and to seek appropriate relief.

• Step 5. As soon as possible after the meeting(s), the administrative officer will determine whether a violation of Section 504 Regulations has been demonstrated, and, if so, whether the requested relief should be granted. If the administrative officer believes that some remedial action should be taken, he or she will make an appropriate recommendation to the campus president. The president may accept or reject the recommendation and the president's decision is final.

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Sexual Assault

Rape, including acquaintance rape, or any other form of sexual assault, will not be tolerated by California State University, Long Beach. Where there is evidence that campus-related sexual assault has been committed, severe campus disciplinary action will be initiated. Such campus disciplinary action may include, after due process, the possibility of dismissal, suspension or disenrollment. Additionally, where the victim initiates criminal action, the perpetrator is subject to criminal penalties which may include fines and imprisonment.

The term "sexual assault" includes, but is not limited to, rape, acquaintance rape, sexual battery, forced sodomy, forced oral copulation, rape by a foreign object or threat of sexual assault (California Education Code, section 67385[d]).

A student charged with a sexual abuse violation which is campus-related may be subject to prosecution under appropriate California criminal statutes, as well as being subject to student discipline under the Student Disciplinary Procedures for the California State University (References: Chancellor's Executive Order 148, "Student Disciplinary Procedures for the California State University"; and Title V, California Code of Regulations, section 41301-41304, "Student Discipline").

Employees charged with a sexual abuse violation which is campus-related may be subject to prosecution under appropriate California criminal statutes, as well as being subject to discipline under the California Education Code, sections 89535-89540. Such campus disciplinary action for employees may include demotion, suspension or dismissal.

Persons involved in, or possessing knowledge of, a campus-related abuse violation are strongly encouraged to notify Public Safety immediately. Public Safety may be notified by dialing 9-1-1 from a campus telephone, or by calling (562) 985-4101.

The victim, or with the consent of the victim, Public Safety, may contact one or more of the following by telephone, memorandum, or both:

• Assistant Vice President for Student Services, (562) 985-4181, University Student Union, room 203;

• Director, University Counseling Center, (562) 985-4001, Student Services/Administration building, room 226;

• Director, Student Health Center, (562) 985-4771, Health Center;

• Director, Staff Personnel Services, (562) 985-4031, Student Services/Administration building, room 335;

• Director, Judicial Affairs, (562) 985-5270, Student Services/Administration building, room 377;

• Director, Women's Resource Center, (562) 985-8575, LA3-105.

Sexual assault violations often result in physical harm, psychological harm, or both. Victims are urged to seek assistance from one of the following:

• The University Counseling Center provides crisis counseling as well as ongoing assistance to students who have experienced sexual assault; telephone (562) 985-4001.

• The University Student Health Center offers routine medical examinations, including pregnancy tests and tests for sexually transmitted diseases; telephone (562) 985-4771.

• The University Women's Resource Center provides videotapes, books and brochures for both men and women, and referrals to community services; telephone (562) 985-5466.

• Additionally, referrals may be made to the Rape Crisis Hotline - Long Beach area (562) 597-2002; or to the Sexual Assault Crisis Agency, (562) 433-1287 which offers a 24-hour crisis hotline: (a) The Rape Crisis Hotline - South Bay area, (562) 545-2111;
  (b) The Rape Crisis Hotline - Orange County, (714) 831-9110;
  (c) The Rape Treatment Center - Santa Monica Hospital, (562) 319-4000;
  (d) The Victim Witness Assistance Hotline, (714) 957-2737.

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Sexual Harassment Complaint Procedures

Sexual harassment is a form of unlawful sex discrimination. Sexual harassment is prohibited by Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972 and California law. It is the policy of the California State University that all employees and students have the right to work and learn in an environment free from unlawful discrimination.

Sexual harassment, whether physical or verbal in nature, is prohibited. Such conduct is defined as unwanted sexual attention; intimidation, subtle or overt pressure for sexual favors; physical aggression.

In the work situation, sexual advances, requests for sexual favors, and other verbal, nonverbal, or physical conduct of a sexual nature constitutes sexual harassment when:

A. Submission to such conduct is made, either explicitly or implicitly, a term or condition of an individual's employment.
B. Submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individuals.
C. Such conduct has the purpose or effect of interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment.

Sexual harassment also occurs when an instructor in a position to influence a student's job, career, grades, letters of recommendation, et cetera, uses that authority and power in an attempt to coerce a student into sexual relations or to punish a student for refusal.

A student with a complaint of sexual harassment against another student should consult with the following;

• The Office of Student Life and Development, University Student Union 203, (562) 985-4181;

• The Women's Resource Center, LA3-105, (562) 985-5466;

• The Office of Judicial Affairs, Student Services/Administration building, room 377, (562) 985-5270.

If the complaint cannot be resolved informally through the above offices, the student may submit the complaint to the vice president for Student Services. In instances of sexual harassment involving final grades, the student also may utilize the grade appeal procedures of the appropriate college (Reference: CSULB Bulletin ). Instances of sexual harassment by or involving an employee should be referred to the Affirmative Action director, (562) 985-4121.

Statement of Student Rights and Responsibilities

This Board of Trustees' approved document provides a synopsis of basic student rights and responsibilities which include the following: pursuit of the educational program, standards of conduct, participation in policy making, associations, confidentiality of records, procedural fairness, expression, classroom, etc.

Pursuit of the Educational Program
Admissions standards should be clearly stated and should, in general, be based on the capacity of individual students to contribute to or profit from the particular educational program. Under no circumstances should a student be barred from admission on the basis of race, religion, national origin or sex. Students should be treated equally on the basis of objective criteria with respect to the facilities and services of an institution and no facility or service should be withheld from any student on the basis of race, religion, national origin or sex. The institution should use its influence to secure access for its students to public facilities in the local community on the same basis. It is also the responsibility of all students to refrain from any conduct which would interfere with the enjoyment by others of the benefits of institutional programs.

Standards of Conduct
For the purposes of advancing its educational program and protecting its facilities and internal relationships, a university has the responsibility for promoting student conduct which is consistent with the educational program. Counseling and guidance should be the preferred means to promote such conduct; but institutions have the duty and power to impose discipline. Depending on the severity of an offense, disciplinary sanctions may include admonition, censure, probation, restitution, suspension or expulsion. The grounds of discipline upon which sanctions may be imposed should be available and published in advance.

Participation in Policy Making
Students have a right to an appropriate voice in the making of institutional policy generally affecting their social and academic affairs, but this right is subject to the supervening responsibility of governing boards to assure adequate protection for essential interests and policies of each institution. The form by which this right is recognized is left to each institution to shape with regard to particular administrative and academic functions. Students should always participate in the development of standards of student conduct.

Associations
Students should be free to organize and join associations to promote their common interests. However, recognition of student organizations by the university should be based on reasonable criteria to be developed by the institution consistent with regulations of the Board of Trustees and other laws. The policy on recognition should be limited by a requirement of institutional recognition insofar as necessary to preserve the openness of the institution and its receptivity to free inquiry. It may be appropriate for an institution to withhold the use of its facilities from associations which impinge on the rights of others by obstructing their study or self-expression or otherwise subjecting them to harassment. It is also appropriate to require that student organizations be open to all students without respect to race, religion or national origin. It may also be appropriate to take reasonable precautions to prevent the misuse of student funds. Extramural affiliation of student organizations should not be proscribed, but reasonable provisions for local autonomy may be required. Policy with respect to the provision of advisors to student organizations and the duties of advisors should be determined by the particular college. At the same time, student organizations should avoid representing that their action reflects the views of the university.

Confidentiality of Records
The conditions of access to and disclosure of academic and disciplinary records should be set forth in an explicit policy statement. Such records should not be improperly disclosed. Information from disciplinary or counseling files should not be available to unauthorized persons within the institution, and may be made available to persons outside the institution only in conformity with applicable standards, rules and regulations. Special provision should be made to prevent misuse of old disciplinary records of former students. Administrative staff and faculty members should respect confidential information about students which they acquire in the course of their work. Students are likewise bound to respect the confidentiality of the files and records of faculty and administrators. The university should not keep records for the purpose of recording the political or religious activities or beliefs of students.

Procedural Fairness
The administration of discipline should guarantee procedural fairness to an accused student. Procedure may vary in formality with the gravity of the offense and the sanctions which may be applied. It may also be varied to take account of an honor code which imposes responsibility on students to enforce standards of conduct against one another. The jurisdiction of judicial bodies, the disciplinary responsibilities of institutional officials and the disciplinary procedures should be clearly formulated and published.

Expression
The educational process should promote free expression of ideas. The right of expression extends to matters of institutional administration and policy. The right of a student to publish and distribute written material shall be as provided in the regulations of the Board of Trustees in sections 42350-42354 of Title 5, California Code of Regulations. Student publications supported by student funds shall conform to the principles and canons established by the Board of Trustees in its resolution of October 29, 1969. Students are responsible for respecting the equal rights of all other members of the academic community. Student publications which are institutionally sponsored or supported should provide reasonable opportunity for the expression of views by fellow students differing from editorial policy. Students also are responsible for respecting the personal rights of other students and of teachers and administrators by avoiding the utterance of willful or malicious defamatory statements or other incivilities so grave as to impair the ability of students or educators to effectively perform their duties.

Living Quarters
The institution has an obligation to respect the right of occupants of university living quarters to be free from unreasonable searches and intrusions into their living quarters. A reasonable right of inspection by appropriate university personnel is necessary to the institution's performance of its duties with respect to health, safety, maintenance of applicable rules and regulations, and as provided in the applicable license agreement entered into by the occupant.

The Classroom
Students should be free to take reasoned exception to the data or views offered in any course of study and to reserve judgment about matters of opinion, but they are responsible for learning the content of any course of study for which they are enrolled. Students should have protection through orderly procedures against prejudice or capricious academic evaluation. At the same time, they are responsible for maintaining standards of academic performance established for each course in which they are enrolled.

Student Responsibility
In addition to the specific responsibilities arising in connection with these rights, students bear a general responsibility to support the institution's effort to maintain a spirit of free inquiry and respect for the rights of others. This responsibility arises from the fact that students are the present beneficiaries of that traditional spirit and are best positioned to preserve, improve and transmit it to future generations. This responsibility imposes a duty on students not only to refrain from conduct which obstructs such effort of the institution, but also to support the enforcement of institutional discipline designed to deter or prevent such conduct and the enforcement of civil laws where such enforcement is reasonably deemed by responsible officials to be necessary to the continued operation of the institution.

Student Assistance Program

The Student Assistance Program helps students with the resolution of problems related to health, alcoholism and the misuse of chemical substances. Any student who wishes assistance with a health-related problem may call the campus Health Center at (562) 985-5372 to arrange an appointment with a student assistance coordinator. The Student Assistance Program, through individual professional consultations, assists the student to identify the nature of the difficulty and to obtain help through referral to the appropriate service(s). Participation in the Student Assistance Program is confidential.

Selected Offices for Assistance

Sources of General Assistance

1. Office of the Vice President for Student Services, Student Services/Administration building, room 377; (562) 985-5587.

2. Office of the Vice President for Academic Affairs, Student Services/Administration building, room 303; (562) 985-4128.

3. Office of the Associate Vice President, Academic Affairs (Academic Personnel), Student Services/Administration building, room 300; (562) 985-5157.

4. Office of Judicial Affairs, Student Services/Administration building, room 377; (562) 985-5270.

5. Office of Student Life and Development, University Student Union building, second floor; (562) 985-4181.

6. Associated Student Government, CSULB, University Student Union building, second floor; (562) 985-5241.

Other Offices Providing Assistance

1. Office of the Dean of Graduate Studies, Student Services/Administration building, room 303; (562) 985-4128.

2. Office of the Associate Vice President for Information Management and Analysis, Student Services/Administration building, room 133; (562) 985-5462.

3. Affirmative Action, Student Services/Administration building, room 300; (562) 985-4121.

4. Counseling, Student Services/Administration building, room 226; (562) 985-4001.

5. Public Safety, Palo Verde Avenue; (562) 985-4101; emergencies 9-1-1 or (562) 985-4101; or use blue light emergency telephones located throughout the campus.

6. Enrollment Services, Student Services/Administration building, room 101; (562) 985-4141.

7. Office of Disabled Student Services, University Student Union building, room 206; (562) 985-5401.Speech and hearing impaired line is TDD (562) 985-5426.

8. Campus Scheduling Office, University Student Union building, room 110; (562) 985-5205.

9. Financial Aid, Student Services/Administration building, room 123; (562) 985-4641.

Selected Publications For Assistance

1. California State University, Long Beach Bulletin, Catalog of Undergraduate and Graduate Studies; available in the Forty-Niner Shops Bookstore.

2. California State University, Long Beach Regulations for Campus Activities, Organizations and the University Community, available in the Office of Student Life and Development, University Student Union building, second floor.

3. California State University, Long Beach, Judicial Affairs Handbook; available in the Office of Judicial Affairs, Student Services/Administration building, room 377.

4. California State University, Long Beach Administrative Policies and Procedures Handbook; available through the Office of Staff Personnel Services, Student Services/Administration building, room 335.

5. CSULB Student Handbook; available through the Office of Student Life and Development, University Student Union building, second floor.

6. California State University, Long Beach Schedule of Classes, available in the Forty-Niner Shops Bookstore.