CSULB Student Satisfaction 2005: Satisfaction with Services by Frequency of Use
To understand student satisfaction with a wide array of campus services, it is best to look at how frequently students use particular services, so that satisfaction measures can be interpreted appropriately. In other words, what do students with high frequency of use of particular services think of them? Moreover, which services are students most frequently using? Would we like to see more frequent use of some of these services? Could the most frequently used services be better supported?
Academic advising services
Bookstore
Campus police
Career planning
Computer support
Disabled student services
Financial aid
Food services
Intercollegiate & intramural athletics
International student services
Learning support services
Library services
Multicultural center
On-line advising and resources
Parking & transportation services
Psychological counseling services
Pyramid/recreational services
Residential halls activities
Services for students of color
Student health care services
Student clubs/organizations
Student orientation
University student union
Women's services
|
|
|
|
Satisfaction: Academic advising services |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Academic Advising Services |
Low
(1-2) |
Count |
60 |
56 |
61 |
177 |
% within Frequency: Academic Advising Services |
33.9% |
31.6% |
34.5% |
100.0% |
Average (3) |
Count |
34 |
47 |
54 |
135 |
% within Frequency: Academic Advising Services |
25.2% |
34.8% |
40.0% |
100.0% |
High
(4-5) |
Count |
14 |
15 |
55 |
84 |
% within Frequency: Academic Advising Services |
16.7% |
17.9% |
65.5% |
100.0% |
Total |
Count |
108 |
118 |
170 |
396 |
% within Frequency: Academic Advising Services |
27.3% |
29.8% |
42.9% |
100.0% |
|
|
|
|
Satisfaction: Bookstore |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Bookstore |
Low
(1-2) |
Count |
16 |
22 |
52 |
90 |
% within Frequency: Bookstore |
17.8% |
24.4% |
57.8% |
100.0% |
Average (3) |
Count |
26 |
56 |
110 |
192 |
% within Frequency: Bookstore |
13.5% |
29.2% |
57.3% |
100.0% |
High
(4-5) |
Count |
19 |
38 |
185 |
242 |
% within Frequency: Bookstore |
7.9% |
15.7% |
76.4% |
100.0% |
Total |
Count |
61 |
116 |
347 |
524 |
% within Frequency: Bookstore |
11.6% |
22.1% |
66.2% |
100.0% |
|
|
|
|
Satisfaction: Campus police, including escort to car service |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Campus police, including escort to car service |
Low
(1-2) |
Count |
35 |
35 |
86 |
156 |
% within Frequency: Campus police, including escort to car service |
22.4% |
22.4% |
55.1% |
100.0% |
Average (3) |
Count |
2 |
15 |
15 |
32 |
% within Frequency: Campus police, including escort to car service |
6.3% |
46.9% |
46.9% |
100.0% |
High
(4-5) |
Count |
3 |
1 |
19 |
23 |
% within Frequency: Campus police, including escort to car service |
13.0% |
4.3% |
82.6% |
100.0% |
Total |
Count |
40 |
51 |
120 |
211 |
% within Frequency: Campus police, including escort to car service |
19.0% |
24.2% |
56.9% |
100.0% |
|
|
|
|
Satisfaction: Career planning |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Career planning |
Low
(1-2) |
Count |
44 |
52 |
36 |
132 |
% within Frequency: Career planning |
33.3% |
39.4% |
27.3% |
100.0% |
Average (3) |
Count |
10 |
34 |
28 |
72 |
% within Frequency: Career planning |
13.9% |
47.2% |
38.9% |
100.0% |
High
(4-5) |
Count |
8 |
4 |
33 |
45 |
% within Frequency: Career planning |
17.8% |
8.9% |
73.3% |
100.0% |
Total |
Count |
62 |
90 |
97 |
249 |
% within Frequency: Career planning |
24.9% |
36.1% |
39.0% |
100.0% |
|
|
|
|
Satisfaction: Computer support |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Computer support |
Low
(1-2) |
Count |
21 |
38 |
50 |
109 |
% within Frequency: Computer support |
19.3% |
34.9% |
45.9% |
100.0% |
Average
(3) |
Count |
4 |
26 |
51 |
81 |
% within Frequency: Computer support |
4.9% |
32.1% |
63.0% |
100.0% |
High
(4-5) |
Count |
9 |
14 |
139 |
162 |
% within Frequency: Computer support |
5.6% |
8.6% |
85.8% |
100.0% |
Total |
Count |
34 |
78 |
240 |
352 |
% within Frequency: Computer support |
9.7% |
22.2% |
68.2% |
100.0% |
|
|
|
|
Satisfaction: Disabled student services |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Disabled student services |
Low
(1-2) |
Count |
20 |
20 |
19 |
59 |
% within Frequency: Disabled student services |
33.9% |
33.9% |
32.2% |
100.0% |
Average (3) |
Count |
1 |
14 |
7 |
22 |
% within Frequency: Disabled student services |
4.5% |
63.6% |
31.8% |
100.0% |
High
(4-5) |
Count |
0 |
3 |
17 |
20 |
% within Frequency: Disabled student services |
.0% |
15.0% |
85.0% |
100.0% |
Total |
Count |
21 |
37 |
43 |
101 |
% within Frequency: Disabled student services |
20.8% |
36.6% |
42.6% |
100.0% |
|
|
|
|
Satisfaction: Financial aid |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Financial aid |
Low
(1-2) |
Count |
34 |
23 |
22 |
79 |
% within Frequency: Financial aid |
43.0% |
29.1% |
27.8% |
100.0% |
Average
(3) |
Count |
16 |
25 |
21 |
62 |
% within Frequency: Financial aid |
25.8% |
40.3% |
33.9% |
100.0% |
High
(4-5) |
Count |
18 |
34 |
145 |
197 |
% within Frequency: Financial aid |
9.1% |
17.3% |
73.6% |
100.0% |
Total |
Count |
68 |
82 |
188 |
338 |
% within Frequency: Financial aid |
20.1% |
24.3% |
55.6% |
100.0% |
|
|
|
|
Satisfaction: Food services |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Food services |
Low
(1-2) |
Count |
19 |
39 |
41 |
99 |
% within Frequency: Food services |
19.2% |
39.4% |
41.4% |
100.0% |
Average (3) |
Count |
20 |
60 |
65 |
145 |
% within Frequency: Food services |
13.8% |
41.4% |
44.8% |
100.0% |
High
(4-5) |
Count |
21 |
51 |
163 |
235 |
% within Frequency: Food services |
8.9% |
21.7% |
69.4% |
100.0% |
Total |
Count |
60 |
150 |
269 |
479 |
% within Frequency: Food services |
12.5% |
31.3% |
56.2% |
100.0% |
|
|
|
|
Satisfaction: Intercollegiate intramural athletics |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Intercollegiate intramural athletics |
Low
(1-2) |
Count |
24 |
36 |
18 |
78 |
% within Frequency: Intercollegiate/intramural athletics |
30.8% |
46.2% |
23.1% |
100.0% |
Average (3) |
Count |
0 |
22 |
17 |
39 |
% within Frequency: Intercollegiate/intramural athletics |
.0% |
56.4% |
43.6% |
100.0% |
High
(4-5) |
Count |
5 |
4 |
34 |
43 |
% within Frequency: Intercollegiate/intramural athletics |
11.6% |
9.3% |
79.1% |
100.0% |
Total |
Count |
29 |
62 |
69 |
160 |
% within Frequency: Intercollegiate/intramural athletics |
18.1% |
38.8% |
43.1% |
100.0% |
|
|
|
|
Satisfaction: International student services |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: International student services |
Low
(1-2) |
Count |
29 |
23 |
19 |
71 |
% within Frequency: International student services |
40.8% |
32.4% |
26.8% |
100.0% |
Average
(3) |
Count |
5 |
11 |
11 |
27 |
% within Frequency: International student services |
18.5% |
40.7% |
40.7% |
100.0% |
High
(4-5) |
Count |
6 |
3 |
18 |
27 |
% within Frequency: International student services |
22.2% |
11.1% |
66.7% |
100.0% |
Total |
Count |
40 |
37 |
48 |
125 |
% within Frequency: International student services |
32.0% |
29.6% |
38.4% |
100.0% |
|
|
|
|
Satisfaction: Learning support services (tutoring, etc.) |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Learning support services (tutoring,etc.) |
Low
(1-2) |
Count |
31 |
41 |
39 |
111 |
% within Frequency: Learning support services (tutoring,etc.) |
27.9% |
36.9% |
35.1% |
100.0% |
Average (3) |
Count |
4 |
24 |
23 |
51 |
% within Frequency: Learning support services (tutoring,etc.) |
7.8% |
47.1% |
45.1% |
100.0% |
High
(4-5) |
Count |
4 |
8 |
29 |
41 |
% within Frequency: Learning support services (tutoring,etc.) |
9.8% |
19.5% |
70.7% |
100.0% |
Total |
Count |
39 |
73 |
91 |
203 |
% within Frequency: Learning support services (tutoring,etc.) |
19.2% |
36.0% |
44.8% |
100.0% |
|
|
|
|
Satisfaction: Library services |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Library services |
Low
(1-2) |
Count |
9 |
29 |
51 |
89 |
% within Frequency: Library services |
10.1% |
32.6% |
57.3% |
100.0% |
Average (3) |
Count |
8 |
42 |
93 |
143 |
% within Frequency: Library services |
5.6% |
29.4% |
65.0% |
100.0% |
High
(4-5) |
Count |
3 |
18 |
194 |
215 |
% within Frequency: Library services |
1.4% |
8.4% |
90.2% |
100.0% |
Total |
Count |
20 |
89 |
338 |
447 |
% within Frequency: Library services |
4.5% |
19.9% |
75.6% |
100.0% |
|
|
|
|
Satisfaction: Multicultural Center |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Multicultural Center |
Low
(1-2) |
Count |
30 |
21 |
19 |
70 |
% within Frequency: Multicultural Center |
42.9% |
30.0% |
27.1% |
100.0% |
Average (3) |
Count |
1 |
10 |
19 |
30 |
% within Frequency: Multicultural Center |
3.3% |
33.3% |
63.3% |
100.0% |
High
(4-5) |
Count |
1 |
3 |
13 |
17 |
% within Frequency: Multicultural Center |
5.9% |
17.6% |
76.5% |
100.0% |
Total |
Count |
32 |
34 |
51 |
117 |
% within Frequency: Multicultural Center |
27.4% |
29.1% |
43.6% |
100.0% |
|
|
|
|
Satisfaction: On-line advising and other on-line resources |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: On-line advising and other on-line resources |
Low
(1-2) |
Count |
26 |
34 |
29 |
89 |
% within Frequency: On-line advising and other on-line resources |
29.2% |
38.2% |
32.6% |
100.0% |
Average (3) |
Count |
13 |
38 |
49 |
100 |
% within Frequency: On-line advising and other on-line resources |
13.0% |
38.0% |
49.0% |
100.0% |
High
(4-5) |
Count |
7 |
21 |
105 |
133 |
% within Frequency: On-line advising and other on-line resources |
5.3% |
15.8% |
78.9% |
100.0% |
Total |
Count |
46 |
93 |
183 |
322 |
% within Frequency: On-line advising and other on-line resources |
14.3% |
28.9% |
56.8% |
100.0% |
|
|
|
|
Satisfaction: Parking and transportation services |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Parking and transportation services |
Low
(1-2) |
Count |
36 |
25 |
28 |
89 |
% within Frequency: Parking and transportation services |
40.4% |
28.1% |
31.5% |
100.0% |
Average (3) |
Count |
16 |
30 |
21 |
67 |
% within Frequency: Parking and transportation services |
23.9% |
44.8% |
31.3% |
100.0% |
High
(4-5) |
Count |
158 |
67 |
82 |
307 |
% within Frequency: Parking and transportation services |
51.5% |
21.8% |
26.7% |
100.0% |
Total |
Count |
210 |
122 |
131 |
463 |
% within Frequency: Parking and transportation services |
45.4% |
26.3% |
28.3% |
100.0% |
|
|
|
|
Satisfaction: Psychological counseling services |
Total |
Low
(1-2) |
Average (3) |
High
(4-5)
|
Frequency: Psychological counseling services |
Low
(1-2) |
Count |
30 |
25 |
20 |
75 |
% within Frequency: Psychological counseling services |
40.0% |
33.3% |
26.7% |
100.0% |
Average (3) |
Count |
1 |
10 |
2 |
13 |
% within Frequency: Psychological counseling services |
7.7% |
76.9% |
15.4% |
100.0% |
High
(4-5) |
Count |
0 |
2 |
15 |
17 |
% within Frequency: Psychological counseling services |
.0% |
11.8% |
88.2% |
100.0% |
Total |
Count |
31 |
37 |
37 |
105 |
% within Frequency: Psychological counseling services |
29.5% |
35.2% |
35.2% |
100.0% |
|
|
|
|
Satisfaction: Pyramid/recreational services |
Total |
Low (1-2) |
Average (3) |
High
(4-5)
|
Frequency: Pyramid/recreational services |
Low
(1-2) |
Count |
26 |
35 |
33 |
94 |
% within Frequency: Pyramid/recreational services |
27.7% |
37.2% |
35.1% |
100.0% |
Average (3) |
Count |
5 |
19 |
24 |
48 |
% within Frequency: Pyramid/recreational services |
10.4% |
39.6% |
50.0% |
100.0% |
High
(4-5) |
Count |
1 |
3 |
35 |
39 |
% within Frequency: Pyramid/recreational services |
2.6% |
7.7% |
89.7% |
100.0% |
Total |
Count |
32 | | 
