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California State University, Long Beach
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Testing, Evaluation & Assessment offers support for colleges and departments engaged in reviewing their academic administrators by helping review committees collect and interpret quantative evaluation findings. The timeline is approximately as follows in the table below:


Review Timetable *

2010-2011Administrative Review of XXX


Approximate Time Needed

Testing Office Projected Dates

ASM/AP Follow up

Testing Office

Administrative review committee chair makes initial contact with Testing Director by telephone, E-mail, or in person & invites her to meet with the committee where protocol is discussed and timeline is agreed upon; delivers instrument; contacts Academic Personnel or college ASM regarding sample, including target population and approximate sample size.

Faculty Affairs l or college ASM delivers three blank, signed print shop request forms to Testing office for these purposes: 1) quick copy cover letter and instrument, 2) print inside envelopes, and 3) print outside envelopes.

Testing Office produces instrument.

10-15 business days




Committee reviews and approves final draft of instrument and delivers to Testing Director, along with signed cover letter.

5 business days




Testing Office orders materials to be copied in University Print Shop.

Print shop processes and delivers materials to Testing Office.

Faculty Affairs delivers mailing labels to Testing Office.

10 business days




Testing Office stuffs outside envelopes with instruments, cover letters, and inside envelopes and sends through campus mail.

3 business days




Testing Office processes returned instruments, inputs data into SPSS, and types qualitative responses.

15 business days




Testing Director runs statistical findings in the form of frequency counts, means, standard deviations,and crosstabulated results with demographics.

2 business days




Days needed to actively follow steps of the process

45-50 business days




Testing Office invoices Faculty Affairsor college ASM for $700.00.

1 business day




Testing Office stores questionnaires for six months, unless otherwise requested by committee.

6 months




* for Committees Choosing to do Mail Survey Research:  Based upon sample size of 400-500 for one administrative review; more time may be needed with larger reviews or with multiple reviews happening simultaneously.

Please note

Committees seeking survey support from the Testing Office must meet with the Testing Director no later than the first two weeks of the semester for a review taking place that semester.Committees must understand that delays in their responsibilities to this process (e.g., questionnaire design, cover letter, or survey respondent choices, signed, blank print shop request forms, production of appropriate labels without duplicates) will extend the time it takes to complete the review. Quantitative results produced by the Testing Office include frequency tables, means and standard deviations, and crosstabulated results by demographics. If committees wish to conduct further analyses, they may request an excel or SPSS database from the Testing Director.

Response rates usually vary between 15-25%. Such a sample return rate may be sufficient if respondents resemble the population of interest.Some administrative reviews may be more appropriately done using qualitative rather than survey methods. Committees may want to consider including a qualitative component, such as interviews or focus groups as part of the survey. Some questionnaire items work better than others. Committees are encouraged to write items that clearly measure one characteristic. At the same time, questionnaires should be brief (preferably no longer than two pages or one double-sided page).



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