CSULB Student Satisfaction 2009: Satisfaction with Services

Click on the links below to view crosstabulations of frequency of use by satisfaction with various services. The high satisfaction percent of the high frequency group is highlighted in teal:

With a special focus on food services, we asked students to indicate how important and how satisfied they were with each of the following. The percent of students who rated the characteristic as important and felt highly satisfied is highlighted in lavender:

Reasonable price

Variety of food options

Convenient location

Short wait time

Clean environment

Convenient hours of operation

Availabililty of seating

Academic advising services
			How satisfied have you been with academic advising services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used academic advising services?	Low (1-2)	Count	608	554	490	1652
	Low (1-2)	% within How frequently have you used academic advising services?	36.8%	33.5%	29.7%	100.0%
	Average (3)	Count	179	400	480	1059
	Average (3)	% within How frequently have you used academic advising services?	16.9%	37.8%	45.3%	100.0%
	High (4-5)	Count	96	126	931	1153
	High (4-5)	% within How frequently have you used academic advising services?	8.3%	10.9%	80.7%	100.0%
Total		Count	883	1080	1901	3864
Total		% within How frequently have you used academic advising services?	22.9%	28.0%	49.2%	100.0%

Bookstore
			How satisfied have you been with the bookstore?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the bookstore?	Low (1-2)	Count	306	326	351	983
	Low (1-2)	% within How frequently have you used the bookstore?	31.1%	33.2%	35.7%	100.0%
	Average (3)	Count	96	418	557	1071
	Average (3)	% within How frequently have you used the bookstore?	9.0%	39.0%	52.0%	100.0%
	High (4-5)	Count	68	243	1565	1876
	High (4-5)	% within How frequently have you used the bookstore?	3.6%	13.0%	83.4%	100.0%
Total		Count	470	987	2473	3930
Total		% within How frequently have you used the bookstore?	12.0%	25.1%	62.9%	100.0%

Campus police
			How satisfied have you been with campus police, including the escort to car service?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the campus police, including the escort to car service?	Low (1-2)	Count	794	933	984	2711
	Low (1-2)	% within How frequently have you used the campus police, including the escort to car service?	29.3%	34.4%	36.3%	100.0%
	Average (3)	Count	39	154	229	422
	Average (3)	% within How frequently have you used the campus police, including the escort to car service?	9.2%	36.5%	54.3%	100.0%
	High (4-5)	Count	25	55	430	510
	High (4-5)	% within How frequently have you used the campus police, including the escort to car service?	4.9%	10.8%	84.3%	100.0%
Total		Count	858	1142	1643	3643
Total		% within How frequently have you used the campus police, including the escort to car service?	23.6%	31.3%	45.1%	100.0%

Career planning services
			How satisfied have you been with career planning?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used career planning services?	Low (1-2)	Count	926	919	610	2455
	Low (1-2)	% within How frequently have you used career planning services?	37.7%	37.4%	24.8%	100.0%
	Average (3)	Count	94	231	211	536
	Average (3)	% within How frequently have you used career planning services?	17.5%	43.1%	39.4%	100.0%
	High (4-5)	Count	49	101	459	609
	High (4-5)	% within How frequently have you used career planning services?	8.0%	16.6%	75.4%	100.0%
Total		Count	1069	1251	1280	3600
Total		% within How frequently have you used career planning services?	29.7%	34.8%	35.6%	100.0%

Computer Usage: BeachBoard
			How satisfied have you been with BeachBoard?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used BeachBoard?	Low (1-2)	Count	50	53	41	144
	Low (1-2)	% within How frequently have you used BeachBoard?	34.7%	36.8%	28.5%	100.0%
	Average (3)	Count	32	139	116	287
	Average (3)	% within How frequently have you used BeachBoard?	11.1%	48.4%	40.4%	100.0%
	High (4-5)	Count	109	377	3007	3493
	High (4-5)	% within How frequently have you used BeachBoard?	3.1%	10.8%	86.1%	100.0%
Total		Count	191	569	3164	3924
Total		% within How frequently have you used BeachBoard?	4.9%	14.5%	80.6%	100.0%

Computer Usage: MyCSULB
			How satisfied have you been with MyCSULB?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used MyCSULB?	Low (1-2)	Count	52	48	55	155
	Low (1-2)	% within How frequently have you used MyCSULB?	33.5%	31.0%	35.5%	100.0%
	Average (3)	Count	41	195	196	432
	Average (3)	% within How frequently have you used MyCSULB?	9.5%	45.1%	45.4%	100.0%
	High (4-5)	Count	118	343	2865	3326
	High (4-5)	% within How frequently have you used MyCSULB?	3.5%	10.3%	86.1%	100.0%
Total		Count	211	586	3116	3913
Total		% within How frequently have you used MyCSULB?	5.4%	15.0%	79.6%	100.0%

Computer Usage: E-mail sent to you by CSULB offices
			How satisfied have you been with Email sent to you by CSULB offices?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used Email sent to you by CSULB offices?	Low (1-2)	Count	201	208	135	544
	Low (1-2)	% within How frequently have you used Email sent to you by CSULB offices?	36.9%	38.2%	24.8%	100.0%
	Average (3)	Count	80	316	276	672
	Average (3)	% within How frequently have you used Email sent to you by CSULB offices?	11.9%	47.0%	41.1%	100.0%
	High (4-5)	Count	118	348	2155	2621
	High (4-5)	% within How frequently have you used Email sent to you by CSULB offices?	4.5%	13.3%	82.2%	100.0%
Total		Count	399	872	2566	3837
Total		% within How frequently have you used Email sent to you by CSULB offices?	10.4%	22.7%	66.9%	100.0%

Computer Usage: Horn Center lab
			How satisfied have you been with the Horn Center lab?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Horn Center lab?	Low (1-2)	Count	435	581	472	1488
	Low (1-2)	% within How frequently have you used the Horn Center lab?	29.2%	39.0%	31.7%	100.0%
	Average (3)	Count	37	195	373	605
	Average (3)	% within How frequently have you used the Horn Center lab?	6.1%	32.2%	61.7%	100.0%
	High (4-5)	Count	33	127	1412	1572
	High (4-5)	% within How frequently have you used the Horn Center lab?	2.1%	8.1%	89.8%	100.0%
Total		Count	505	903	2257	3665
Total		% within How frequently have you used the Horn Center lab?	13.8%	24.6%	61.6%	100.0%

Computer Usage: University library lab
			How satisfied have you been with the University Library lab?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the University Library lab?	Low (1-2)	Count	383	517	392	1292
	Low (1-2)	% within How frequently have you used the University Library lab?	29.6%	40.0%	30.3%	100.0%
	Average (3)	Count	69	210	354	633
	Average (3)	% within How frequently have you used the University Library lab?	10.9%	33.2%	55.9%	100.0%
	High (4-5)	Count	59	183	1521	1763
	High (4-5)	% within How frequently have you used the University Library lab?	3.3%	10.4%	86.3%	100.0%
Total		Count	511	910	2267	3688
Total		% within How frequently have you used the University Library lab?	13.9%	24.7%	61.5%	100.0%

Computer Usage: Other University labs or hookups
			How satisfied have you been with other university labs or hookups?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used other university labs or hookups?	Low (1-2)	Count	545	632	420	1597
	Low (1-2)	% within How frequently have you used other university labs or hookups?	34.1%	39.6%	26.3%	100.0%
	Average (3)	Count	81	270	290	641
	Average (3)	% within How frequently have you used other university labs or hookups?	12.6%	42.1%	45.2%	100.0%
	High (4-5)	Count	72	179	1099	1350
	High (4-5)	% within How frequently have you used other university labs or hookups?	5.3%	13.3%	81.4%	100.0%
Total		Count	698	1081	1809	3588
Total		% within How frequently have you used other university labs or hookups?	19.5%	30.1%	50.4%	100.0%

Disabled student services
			How satisfied have you been with disabled student services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used disabled student services?	Low (1-2)	Count	1111	1115	547	2773
	Low (1-2)	% within How frequently have you used disabled student services?	40.1%	40.2%	19.7%	100.0%
	Average (3)	Count	31	127	84	242
	Average (3)	% within How frequently have you used disabled student services?	12.8%	52.5%	34.7%	100.0%
	High (4-5)	Count	33	52	276	361
	High (4-5)	% within How frequently have you used disabled student services?	9.1%	14.4%	76.5%	100.0%
Total		Count	1175	1294	907	3376
Total		% within How frequently have you used disabled student services?	34.8%	38.3%	26.9%	100.0%

Financial aid
			How satisfied have you been with financial aid?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used financial aid?	Low (1-2)	Count	780	546	249	1575
	Low (1-2)	% within How frequently have you used financial aid?	49.5%	34.7%	15.8%	100.0%
	Average (3)	Count	93	231	168	492
	Average (3)	% within How frequently have you used financial aid?	18.9%	47.0%	34.1%	100.0%
	High (4-5)	Count	155	258	1115	1528
	High (4-5)	% within How frequently have you used financial aid?	10.1%	16.9%	73.0%	100.0%
Total		Count	1028	1035	1532	3595
Total		% within How frequently have you used financial aid?	28.6%	28.8%	42.6%	100.0%

Food services: dining plaza next to the Nugget
			How satisfied have you been with the dining plaza next to the Nugget?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the dining plaza next to the Nugget?	Low (1-2)	Count	630	675	383	1688
	Low (1-2)	% within How frequently have you used the dining plaza next to the Nugget?	37.3%	40.0%	22.7%	100.0%
	Average (3)	Count	80	329	347	756
	Average (3)	% within How frequently have you used the dining plaza next to the Nugget?	10.6%	43.5%	45.9%	100.0%
	High (4-5)	Count	78	175	896	1149
	High (4-5)	% within How frequently have you used the dining plaza next to the Nugget?	6.8%	15.2%	78.0%	100.0%
Total		Count	788	1179	1626	3593
Total		% within How frequently have you used the dining plaza next to the Nugget?	21.9%	32.8%	45.3%	100.0%

Food services: Starbucks in the dining plaza
			How satisfied have you been with Starbucks in the dining plaza?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used Starbucks in the dining plaza?	Low (1-2)	Count	720	771	531	2022
	Low (1-2)	% within How frequently have you used Starbucks in the dining plaza?	35.6%	38.1%	26.3%	100.0%
	Average (3)	Count	63	219	249	531
	Average (3)	% within How frequently have you used Starbucks in the dining plaza?	11.9%	41.2%	46.9%	100.0%
	High (4-5)	Count	39	112	878	1029
	High (4-5)	% within How frequently have you used Starbucks in the dining plaza?	3.8%	10.9%	85.3%	100.0%
Total		Count	822	1102	1658	3582
Total		% within How frequently have you used Starbucks in the dining plaza?	22.9%	30.8%	46.3%	100.0%

Food services: Starbucks in the library
			How satisfied have you been with Starbucks in the library?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used Starbucks in the library?	Low (1-2)	Count	611	688	522	1821
	Low (1-2)	% within How frequently have you used Starbucks in the library?	33.6%	37.8%	28.7%	100.0%
	Average (3)	Count	62	228	307	597
	Average (3)	% within How frequently have you used Starbucks in the library?	10.4%	38.2%	51.4%	100.0%
	High (4-5)	Count	51	132	1034	1217
	High (4-5)	% within How frequently have you used Starbucks in the library?	4.2%	10.8%	85.0%	100.0%
Total		Count	724	1048	1863	3635
Total		% within How frequently have you used Starbucks in the library?	19.9%	28.8%	51.3%	100.0%

Food services: the Nugget
			How satisfied have you been with the Nugget?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Nugget?	Low (1-2)	Count	712	756	524	1992
	Low (1-2)	% within How frequently have you used the Nugget?	35.7%	38.0%	26.3%	100.0%
	Average (3)	Count	47	251	301	599
	Average (3)	% within How frequently have you used the Nugget?	7.8%	41.9%	50.3%	100.0%
	High (4-5)	Count	38	115	810	963
	High (4-5)	% within How frequently have you used the Nugget?	3.9%	11.9%	84.1%	100.0%
Total		Count	797	1122	1635	3554
Total		% within How frequently have you used the Nugget?	22.4%	31.6%	46.0%	100.0%

Food services: the food court in the University Student Union
			How satisfied have you been with the food court in the University Student Union?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the food court in the University Student Union?	Low (1-2)	Count	461	496	310	1267
	Low (1-2)	% within How frequently have you used the food court in the University Student Union?	36.4%	39.1%	24.5%	100.0%
	Average (3)	Count	78	311	353	742
	Average (3)	% within How frequently have you used the food court in the University Student Union?	10.5%	41.9%	47.6%	100.0%
	High (4-5)	Count	74	239	1306	1619
	High (4-5)	% within How frequently have you used the food court in the University Student Union?	4.6%	14.8%	80.7%	100.0%
Total		Count	613	1046	1969	3628
Total		% within How frequently have you used the food court in the University Student Union?	16.9%	28.8%	54.3%	100.0%

Food services: Coffee Bean & Tea Leaf
			How satisfied have you been with the Coffee Bean & Tea Leaf?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Coffee Bean & Tea Leaf?	Low (1-2)	Count	730	804	569	2103
	Low (1-2)	% within How frequently have you used the Coffee Bean & Tea Leaf?	34.7%	38.2%	27.1%	100.0%
	Average (3)	Count	44	218	271	533
	Average (3)	% within How frequently have you used the Coffee Bean & Tea Leaf?	8.3%	40.9%	50.8%	100.0%
	High (4-5)	Count	17	100	798	915
	High (4-5)	% within How frequently have you used the Coffee Bean & Tea Leaf?	1.9%	10.9%	87.2%	100.0%
Total		Count	791	1122	1638	3551
Total		% within How frequently have you used the Coffee Bean & Tea Leaf?	22.3%	31.6%	46.1%	100.0%

Food services: the Chart Room
			How satisfied have you been with the Chart Room?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Chart Room?	Low (1-2)	Count	1036	1072	632	2740
	Low (1-2)	% within How frequently have you used the Chart Room?	37.8%	39.1%	23.1%	100.0%
	Average (3)	Count	38	155	120	313
	Average (3)	% within How frequently have you used the Chart Room?	12.1%	49.5%	38.3%	100.0%
	High (4-5)	Count	14	48	304	366
	High (4-5)	% within How frequently have you used the Chart Room?	3.8%	13.1%	83.1%	100.0%
Total		Count	1088	1275	1056	3419
Total		% within How frequently have you used the Chart Room?	31.8%	37.3%	30.9%	100.0%

Food services: the Beach Hut
			How satisfied have you been with the Beach Hut?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Beach Hut?	Low (1-2)	Count	631	794	462	1887
	Low (1-2)	% within How frequently have you used the Beach Hut?	33.4%	42.1%	24.5%	100.0%
	Average (3)	Count	62	259	284	605
	Average (3)	% within How frequently have you used the Beach Hut?	10.2%	42.8%	46.9%	100.0%
	High (4-5)	Count	58	171	849	1078
	High (4-5)	% within How frequently have you used the Beach Hut?	5.4%	15.9%	78.8%	100.0%
Total		Count	751	1224	1595	3570
Total		% within How frequently have you used the Beach Hut?	21.0%	34.3%	44.7%	100.0%

Food services: Sbarro's
			How satisfied have you been with Sbarro's?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used Sbarro's?	Low (1-2)	Count	955	962	544	2461
	Low (1-2)	% within How frequently have you used Sbarro's?	38.8%	39.1%	22.1%	100.0%
	Average (3)	Count	45	188	211	444
	Average (3)	% within How frequently have you used Sbarro's?	10.1%	42.3%	47.5%	100.0%
	High (4-5)	Count	17	58	474	549
	High (4-5)	% within How frequently have you used Sbarro's?	3.1%	10.6%	86.3%	100.0%
Total		Count	1017	1208	1229	3454
Total		% within How frequently have you used Sbarro's?	29.4%	35.0%	35.6%	100.0%

Food services: Robeks
			How satisfied have you been with Robeks?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used Robeks?	Low (1-2)	Count	825	866	553	2244
	Low (1-2)	% within How frequently have you used Robeks?	36.8%	38.6%	24.6%	100.0%
	Average (3)	Count	29	205	253	487
	Average (3)	% within How frequently have you used Robeks?	6.0%	42.1%	52.0%	100.0%
	High (4-5)	Count	9	81	670	760
	High (4-5)	% within How frequently have you used Robeks?	1.2%	10.7%	88.2%	100.0%
Total		Count	863	1152	1476	3491
Total		% within How frequently have you used Robeks?	24.7%	33.0%	42.3%	100.0%

Food services: the Outpost
			How satisfied have you been with the Outpost?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the Outpost?	Low (1-2)	Count	824	853	522	2199
	Low (1-2)	% within How frequently have you used the Outpost?	37.5%	38.8%	23.7%	100.0%
	Average (3)	Count	50	217	230	497
	Average (3)	% within How frequently have you used the Outpost?	10.1%	43.7%	46.3%	100.0%
	High (4-5)	Count	45	81	657	783
	High (4-5)	% within How frequently have you used the Outpost?	5.7%	10.3%	83.9%	100.0%
Total		Count	919	1151	1409	3479
Total		% within How frequently have you used the Outpost?	26.4%	33.1%	40.5%	100.0%

Intercollegiate or intramural athletics
			How satisfied have you been with intercollegiate or intramural athletics?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used intercollegiate or intramural athletics?	Low (1-2)	Count	1080	1082	465	2627
	Low (1-2)	% within How frequently have you used intercollegiate or intramural athletics?	41.1%	41.2%	17.7%	100.0%
	Average (3)	Count	46	163	121	330
	Average (3)	% within How frequently have you used intercollegiate or intramural athletics?	13.9%	49.4%	36.7%	100.0%
	High (4-5)	Count	25	61	320	406
	High (4-5)	% within How frequently have you used intercollegiate or intramural athletics?	6.2%	15.0%	78.8%	100.0%
Total		Count	1151	1306	906	3363
Total		% within How frequently have you used intercollegiate or intramural athletics?	34.2%	38.8%	26.9%	100.0%

International student services
			How satisfied have you been with international student services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used international student services?	Low (1-2)	Count	1120	1151	465	2736
	Low (1-2)	% within How frequently have you used international student services?	40.9%	42.1%	17.0%	100.0%
	Average (3)	Count	39	162	87	288
	Average (3)	% within How frequently have you used international student services?	13.5%	56.3%	30.2%	100.0%
	High (4-5)	Count	27	60	240	327
	High (4-5)	% within How frequently have you used international student services?	8.3%	18.3%	73.4%	100.0%
Total		Count	1186	1373	792	3351
Total		% within How frequently have you used international student services?	35.4%	41.0%	23.6%	100.0%

Learning support services
			How satisfied have you been learning support services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used learning support services?	Low (1-2)	Count	985	1070	511	2566
	Low (1-2)	% within How frequently have you used learning support services?	38.4%	41.7%	19.9%	100.0%
	Average (3)	Count	45	202	133	380
	Average (3)	% within How frequently have you used learning support services?	11.8%	53.2%	35.0%	100.0%
	High (4-5)	Count	34	83	327	444
	High (4-5)	% within How frequently have you used learning support services?	7.7%	18.7%	73.6%	100.0%
Total		Count	1064	1355	971	3390
Total		% within How frequently have you used learning support services?	31.4%	40.0%	28.6%	100.0%

Library services
			How satisfied have you been with library services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used library services?	Low (1-2)	Count	405	565	482	1452
	Low (1-2)	% within How frequently have you used library services?	27.9%	38.9%	33.2%	100.0%
	Average (3)	Count	64	336	444	844
	Average (3)	% within How frequently have you used library services?	7.6%	39.8%	52.6%	100.0%
	High (4-5)	Count	74	192	1077	1343
	High (4-5)	% within How frequently have you used library services?	5.5%	14.3%	80.2%	100.0%
Total		Count	543	1093	2003	3639
Total		% within How frequently have you used library services?	14.9%	30.0%	55.0%	100.0%

Multicultural center
			How satisfied have you been with multicultural services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the multicultural center?	Low (1-2)	Count	1066	1185	480	2731
	Low (1-2)	% within How frequently have you used the multicultural center?	39.0%	43.4%	17.6%	100.0%
	Average (3)	Count	27	174	104	305
	Average (3)	% within How frequently have you used the multicultural center?	8.9%	57.0%	34.1%	100.0%
	High (4-5)	Count	24	40	251	315
	High (4-5)	% within How frequently have you used the multicultural center?	7.6%	12.7%	79.7%	100.0%
Total		Count	1117	1399	835	3351
Total		% within How frequently have you used the multicultural center?	33.3%	41.7%	24.9%	100.0%

On-line advising and other on-line services
			How satisfied have you been with on-line advising and other on-line resources?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used on-line advising and other on-line resources?	Low (1-2)	Count	933	960	397	2290
	Low (1-2)	% within How frequently have you used on-line advising and other on-line resources?	40.7%	41.9%	17.3%	100.0%
	Average (3)	Count	95	264	189	548
	Average (3)	% within How frequently have you used on-line advising and other on-line resources?	17.3%	48.2%	34.5%	100.0%
	High (4-5)	Count	49	114	424	587
	High (4-5)	% within How frequently have you used on-line advising and other on-line resources?	8.3%	19.4%	72.2%	100.0%
Total		Count	1077	1338	1010	3425
Total		% within How frequently have you used on-line advising and other on-line resources?	31.4%	39.1%	29.5%	100.0%

Parking and transportation services
			How satisfied have you been parking & transportation services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used parking & transportation services?	Low (1-2)	Count	657	539	328	1524
	Low (1-2)	% within How frequently have you used parking & transportation services?	43.1%	35.4%	21.5%	100.0%
	Average (3)	Count	175	316	208	699
	Average (3)	% within How frequently have you used parking & transportation services?	25.0%	45.2%	29.8%	100.0%
	High (4-5)	Count	283	286	855	1424
	High (4-5)	% within How frequently have you used parking & transportation services?	19.9%	20.1%	60.0%	100.0%
Total		Count	1115	1141	1391	3647
Total		% within How frequently have you used parking & transportation services?	30.6%	31.3%	38.1%	100.0%

Psychological counseling services
			How satisfied have you been with psychological counseling services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used psychological counseling services?	Low (1-2)	Count	1158	1180	473	2811
	Low (1-2)	% within How frequently have you used psychological counseling services?	41.2%	42.0%	16.8%	100.0%
	Average (3)	Count	25	150	88	263
	Average (3)	% within How frequently have you used psychological counseling services?	9.5%	57.0%	33.5%	100.0%
	High (4-5)	Count	18	34	225	277
	High (4-5)	% within How frequently have you used psychological counseling services?	6.5%	12.3%	81.2%	100.0%
Total		Count	1201	1364	786	3351
Total		% within How frequently have you used psychological counseling services?	35.8%	40.7%	23.5%	100.0%

Pyramid/recreational services
			How satisfied have you been with pyramid/recreational services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used pyramid/recreational services?	Low (1-2)	Count	1119	1090	441	2650
	Low (1-2)	% within How frequently have you used pyramid/recreational services?	42.2%	41.1%	16.6%	100.0%
	Average (3)	Count	30	185	122	337
	Average (3)	% within How frequently have you used pyramid/recreational services?	8.9%	54.9%	36.2%	100.0%
	High (4-5)	Count	22	53	299	374
	High (4-5)	% within How frequently have you used pyramid/recreational services?	5.9%	14.2%	79.9%	100.0%
Total		Count	1171	1328	862	3361
Total		% within How frequently have you used pyramid/recreational services?	34.8%	39.5%	25.6%	100.0%

Residence halls activities
			How satisfied have you been with residence halls activities?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used residence halls activities?	Low (1-2)	Count	1176	1141	435	2752
	Low (1-2)	% within How frequently have you used residence halls activities?	42.7%	41.5%	15.8%	100.0%
	Average (3)	Count	29	162	95	286
	Average (3)	% within How frequently have you used residence halls activities?	10.1%	56.6%	33.2%	100.0%
	High (4-5)	Count	16	45	243	304
	High (4-5)	% within How frequently have you used residence halls activities?	5.3%	14.8%	79.9%	100.0%
Total		Count	1221	1348	773	3342
Total		% within How frequently have you used residence halls activities?	36.5%	40.3%	23.1%	100.0%

Services for students of color
			How satisfied have you been with services for students of color?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used services for students of color?	Low (1-2)	Count	1197	1219	457	2873
	Low (1-2)	% within How frequently have you used services for students of color?	41.7%	42.4%	15.9%	100.0%
	Average (3)	Count	33	132	53	218
	Average (3)	% within How frequently have you used services for students of color?	15.1%	60.6%	24.3%	100.0%
	High (4-5)	Count	16	36	178	230
	High (4-5)	% within How frequently have you used services for students of color?	7.0%	15.7%	77.4%	100.0%
Total		Count	1246	1387	688	3321
Total		% within How frequently have you used services for students of color?	37.5%	41.8%	20.7%	100.0%

Student health care services
			How satisfied have you been with student health care services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used student health care services?	Low (1-2)	Count	820	873	503	2196
	Low (1-2)	% within How frequently have you used student health care services?	37.3%	39.8%	22.9%	100.0%
	Average (3)	Count	105	235	247	587
	Average (3)	% within How frequently have you used student health care services?	17.9%	40.0%	42.1%	100.0%
	High (4-5)	Count	60	103	519	682
	High (4-5)	% within How frequently have you used student health care services?	8.8%	15.1%	76.1%	100.0%
Total		Count	985	1211	1269	3465
Total		% within How frequently have you used student health care services?	28.4%	34.9%	36.6%	100.0%

Student clubs/organizations
			How satisfied have you been with student clubs/organizations?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used student clubs/organizations?	Low (1-2)	Count	864	875	405	2144
	Low (1-2)	% within How frequently have you used student clubs/organizations?	40.3%	40.8%	18.9%	100.0%
	Average (3)	Count	53	222	202	477
	Average (3)	% within How frequently have you used student clubs/organizations?	11.1%	46.5%	42.3%	100.0%
	High (4-5)	Count	36	98	656	790
	High (4-5)	% within How frequently have you used student clubs/organizations?	4.6%	12.4%	83.0%	100.0%
Total		Count	953	1195	1263	3411
Total		% within How frequently have you used student clubs/organizations?	27.9%	35.0%	37.0%	100.0%

Student orientation
			How satisfied have you been with student orientation?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used student orientation?	Low (1-2)	Count	940	1022	502	2464
	Low (1-2)	% within How frequently have you used student orientation?	38.1%	41.5%	20.4%	100.0%
	Average (3)	Count	66	232	168	466
	Average (3)	% within How frequently have you used student orientation?	14.2%	49.8%	36.1%	100.0%
	High (4-5)	Count	42	61	384	487
	High (4-5)	% within How frequently have you used student orientation?	8.6%	12.5%	78.9%	100.0%
Total		Count	1048	1315	1054	3417
Total		% within How frequently have you used student orientation?	30.7%	38.5%	30.8%	100.0%

University Student Union
			How satisfied have you been with the University Student Union?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used the University Student Union?	Low (1-2)	Count	558	599	339	1496
	Low (1-2)	% within How frequently have you used the University Student Union?	37.3%	40.0%	22.7%	100.0%
	Average (3)	Count	66	303	318	687
	Average (3)	% within How frequently have you used the University Student Union?	9.6%	44.1%	46.3%	100.0%
	High (4-5)	Count	53	202	1070	1325
	High (4-5)	% within How frequently have you used the University Student Union?	4.0%	15.2%	80.8%	100.0%
Total		Count	677	1104	1727	3508
Total		% within How frequently have you used the University Student Union?	19.3%	31.5%	49.2%	100.0%

Women's services
			How satisfied have you been with women's services?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
How frequently have you used women's services?	Low (1-2)	Count	1149	1187	450	2786
	Low (1-2)	% within How frequently have you used women's services?	41.2%	42.6%	16.2%	100.0%
	Average (3)	Count	36	153	74	263
	Average (3)	% within How frequently have you used women's services?	13.7%	58.2%	28.1%	100.0%
	High (4-5)	Count	15	40	218	273
	High (4-5)	% within How frequently have you used women's services?	5.5%	14.7%	79.9%	100.0%
Total		Count	1200	1380	742	3322
Total		% within How frequently have you used women's services?	36.1%	41.5%	22.3%	100.0%

Frequency of Use of Campus Services, where 1=low to 5=high
	N	Minimum	Maximum	Mean	Std. Deviation
How frequently have you used BeachBoard?	4061	1	5	4.55	.845
How frequently have you used MyCSULB?	4053	1	5	4.42	.895
How frequently have you used Email sent to you by CSULB offices?	4047	1	5	3.90	1.271
How frequently have you used the bookstore?	4061	1	5	3.32	1.253
How frequently have you used the University Library lab?	4033	1	5	3.11	1.575
How frequently have you used the food court in the University Student Union?	3993	1	5	3.00	1.494
How frequently have you used the Horn Center lab?	4019	1	5	2.91	1.603
How frequently have you used parking & transportation services?	3998	1	5	2.88	1.533
How frequently have you used library services?	4007	1	5	2.86	1.454
How frequently have you used financial aid?	3994	1	5	2.82	1.689
How frequently have you used the University Student Union?	3962	1	5	2.76	1.537
How frequently have you used other university labs or hookups?	3996	1	5	2.73	1.570
How frequently have you used academic advising services?	4054	1	5	2.71	1.328
How frequently have you used the dining plaza next to the Nugget?	4003	1	5	2.60	1.468
How frequently have you used Starbucks in the library?	4009	1	5	2.57	1.529
How frequently have you used the Beach Hut?	3979	1	5	2.46	1.519
How frequently have you used Starbucks in the dining plaza?	3995	1	5	2.36	1.509
How frequently have you used the Nugget?	3984	1	5	2.34	1.477
How frequently have you used the Coffee Bean & Tea Leaf?	3985	1	5	2.25	1.462
How frequently have you used student clubs/organizations?	3938	1	5	2.11	1.453
How frequently have you used the Outpost?	3968	1	5	2.10	1.433
How frequently have you used student health care services?	3959	1	5	2.08	1.347
How frequently have you used Robeks?	3963	1	5	2.07	1.399
How frequently have you used career planning services?	3999	1	5	1.99	1.300
How frequently have you used on-line advising and other on-line resources?	3954	1	5	1.98	1.318
How frequently have you used student orientation?	3962	1	5	1.86	1.234
How frequently have you used Sabarro's?	3960	1	5	1.84	1.296
How frequently have you used the campus police, including the escort to car service?	4007	1	5	1.80	1.240
How frequently have you used learning support services?	3955	1	5	1.71	1.219
How frequently have you used intercollegiate/intramural athletics?	3932	1	5	1.62	1.173
How frequently have you used pyramid/recreational services?	3945	1	5	1.61	1.135
How frequently have you used the Chart Room?	3965	1	5	1.59	1.137
How frequently have you used the multicultural center?	3929	1	5	1.54	1.088
How frequently have you used disabled student services?	3946	1	5	1.51	1.140
How frequently have you used international student services?	3938	1	5	1.51	1.094
How frequently have you used residence halls activities?	3933	1	5	1.48	1.053
How frequently have you used psychological counseling services?	3935	1	5	1.45	1.018
How frequently have you used women's services?	3918	1	5	1.45	1.018
How frequently have you used services for students of color?	3921	1	5	1.36	.938
Valid N (listwise)	3630

Reasonable services
			When choosing campus food services, how satisfied are you with the prices?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important are reasonable prices?	Low (1-2)	Count	149	35	17	201
	Low (1-2)	% within When choosing campus food services, how important are reasonable prices?	74.1%	17.4%	8.5%	100.0%
	Average (3)	Count	51	260	75	386
	Average (3)	% within When choosing campus food services, how important are reasonable prices?	13.2%	67.4%	19.4%	100.0%
	High (4-5)	Count	688	1004	1678	3370
	High (4-5)	% within When choosing campus food services, how important are reasonable prices?	20.4%	29.8%	49.8%	100.0%
Total		Count	888	1299	1770	3957
Total		% within When choosing campus food services, how important are reasonable prices?	22.4%	32.8%	44.7%	100.0%

Variety of food options
			When choosing campus food services, how satisfied are you with the variety of food options?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important is a variety of food options?	Low (1-2)	Count	120	52	45	217
	Low (1-2)	% within When choosing campus food services, how important is a variety of food options?	55.3%	24.0%	20.7%	100.0%
	Average (3)	Count	55	295	170	520
	Average (3)	% within When choosing campus food services, how important is a variety of food options?	10.6%	56.7%	32.7%	100.0%
	High (4-5)	Count	569	724	1924	3217
	High (4-5)	% within When choosing campus food services, how important is a variety of food options?	17.7%	22.5%	59.8%	100.0%
Total		Count	744	1071	2139	3954
Total		% within When choosing campus food services, how important is a variety of food options?	18.8%	27.1%	54.1%	100.0%

Convenient location
			When choosing campus food services, how satisfied are you with the convenience of the location?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important is a convenient location?	Low (1-2)	Count	85	37	69	191
	Low (1-2)	% within When choosing campus food services, how important is a convenient location?	44.5%	19.4%	36.1%	100.0%
	Average (3)	Count	39	321	191	551
	Average (3)	% within When choosing campus food services, how important is a convenient location?	7.1%	58.3%	34.7%	100.0%
	High (4-5)	Count	333	662	2211	3206
	High (4-5)	% within When choosing campus food services, how important is a convenient location?	10.4%	20.6%	69.0%	100.0%
Total		Count	457	1020	2471	3948
Total		% within When choosing campus food services, how important is a convenient location?	11.6%	25.8%	62.6%	100.0%

Short wait time
			When choosing campus food services, how satisfied are you with the wait time?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important is a short wait time?	Low (1-2)	Count	120	57	78	255
	Low (1-2)	% within When choosing campus food services, how important is a short wait time?	47.1%	22.4%	30.6%	100.0%
	Average (3)	Count	63	378	216	657
	Average (3)	% within When choosing campus food services, how important is a short wait time?	9.6%	57.5%	32.9%	100.0%
	High (4-5)	Count	474	912	1649	3035
	High (4-5)	% within When choosing campus food services, how important is a short wait time?	15.6%	30.0%	54.3%	100.0%
Total		Count	657	1347	1943	3947
Total		% within When choosing campus food services, how important is a short wait time?	16.6%	34.1%	49.2%	100.0%

Clean environment
			When choosing campus food services, how satisfied are you with the cleanliness of the environment?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important is a clean environment?	Low (1-2)	Count	73	23	27	123
	Low (1-2)	% within When choosing campus food services, how important is a clean environment?	59.3%	18.7%	22.0%	100.0%
	Average (3)	Count	30	262	105	397
	Average (3)	% within When choosing campus food services, how important is a clean environment?	7.6%	66.0%	26.4%	100.0%
	High (4-5)	Count	235	683	2507	3425
	High (4-5)	% within When choosing campus food services, how important is a clean environment?	6.9%	19.9%	73.2%	100.0%
Total		Count	338	968	2639	3945
Total		% within When choosing campus food services, how important is a clean environment?	8.6%	24.5%	66.9%	100.0%

Convenient hours of operation
			When choosing campus food services, how satisfied are you with the hours of operation?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important are convenient hours of operation?	Low (1-2)	Count	89	35	58	182
	Low (1-2)	% within When choosing campus food services, how important are convenient hours of operation?	48.9%	19.2%	31.9%	100.0%
	Average (3)	Count	37	306	188	531
	Average (3)	% within When choosing campus food services, how important are convenient hours of operation?	7.0%	57.6%	35.4%	100.0%
	High (4-5)	Count	406	682	2137	3225
	High (4-5)	% within When choosing campus food services, how important are convenient hours of operation?	12.6%	21.1%	66.3%	100.0%
Total		Count	532	1023	2383	3938
Total		% within When choosing campus food services, how important are convenient hours of operation?	13.5%	26.0%	60.5%	100.0%

Availability of seating
			When choosing campus food services, how satisfied are you with the availability of seating?			Total
			Low (1-2)	Average (3)	High (4-5)	Total
When choosing campus food services, how important is availability of seating?	Low (1-2)	Count	157	156	230	543
	Low (1-2)	% within When choosing campus food services, how important is availability of seating?	28.9%	28.7%	42.4%	100.0%
	Average (3)	Count	60	424	306	790
	Average (3)	% within When choosing campus food services, how important is availability of seating?	7.6%	53.7%	38.7%	100.0%
	High (4-5)	Count	479	618	1479	2576
	High (4-5)	% within When choosing campus food services, how important is availability of seating?	18.6%	24.0%	57.4%	100.0%
Total		Count	696	1198	2015	3909
Total		% within When choosing campus food services, how important is availability of seating?	17.8%	30.6%	51.5%	100.0%

CSULB Student Satisfaction 2009: Satisfaction with Services

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